Customer Service Pharmacy Technician

YVETTE DAVIS

Katy, TX • 847-***-**** • *********@*****.***

Willing to Relocate: Anywhere

Professional Summary

Experienced and empathetic professional with over 10 years of success across customer service, healthcare, social services, and retail. Demonstrated leadership in staff supervision, scheduling, case management, and program coordination. Licensed Pharmacy Technician with a strong foundation in healthcare administration and early childhood education. Skilled in multitasking, problem-solving, and using digital tools for documentation, reporting, and service delivery.

Professional Experience

Rapid Rehousing Coordinator

Home Start Inc. – Boston, MA Apr 2023 – Aug 2024

• Developed individualized service plans to help clients secure stable housing.

• Coordinated referrals for medical, mental health, and social support services.

• Partnered with landlords and managed lease agreements and client retention.

• Maintained accurate case documentation and compliance reporting.

Pharmacy Technician / Sales Manager

CVS Pharmacy – Boston, MA Feb 2015 – Dec 2022

• Supervised pharmacy and front-end retail operations, including staff scheduling and training.

• Supported prescription processing, medication inventory, and pharmacy compliance.

• Led performance evaluations and assisted in hiring across departments.

• Ensured exceptional customer service and maintained a professional appearance.

Medical Assistant / Medical Office Administrator

Dr. Joel Chariton Medical Office – MA Sept 2017 – 2021

• Assisted in patient care, vital signs, and preparing for minor clinical procedures.

• Managed front office duties, including appointment scheduling and medical billing.

• Updated electronic health records (EHR) and coordinated with insurance providers.

• Ensured HIPAA compliance and supported smooth office workflows.

Credit & Sales Manager

Rent-A-Center – Boston, MA Jan 2022 – Feb 2023

• Managed store operations, customer service, and daily team performance.

• Oversaw budgets, contracts, and inventory to meet financial targets.

• Trained and scheduled staff; enforced company policies and safety protocols.

• Handled heavy merchandise movement and delivery support as needed.

Customer Service Sales Associate

Burlington – Katy, TX Jan 2025 – Present

• Provide friendly and professional service both in-person and by phone.

• Process sales, refunds, and maintain accurate records in CRM systems.

• Support retail operations through merchandising and inventory management.

Additional Experience

Caregiver – Children & Seniors

• Delivered compassionate care including transportation, meal prep, hygiene, and medication reminders.

• Maintained communication with families and promoted safety and emotional well-being.

Hotel Front Desk Clerk

• Handled check-in/out, reservations, and resolved guest concerns with professionalism.

• Managed daily reports, cash handling, and maintained a welcoming lobby environment.

Youth Mentor / Case Aide

• Provided academic and behavioral support to children and teens.

• Partnered with social workers to implement individualized care and educational plans.

Education

• Associate of Arts in Early Childhood Education – Roxbury Community College – Roxbury, MA

• Human Services Coursework – Riverside Community College – Moreno Valley, CA

• Certified Medical Assistant – Salter School – Malden, MA

• General Education Diploma (GED) – Commonwealth of MA – Boston, MA

Certifications & Licenses

• Licensed Pharmacy Technician – [Insert State]

• CPR & First Aid Certified – Current

Skills

• Medical Assistance & Healthcare Administration

• Case Management & Client Advocacy

• Prescription Processing & Inventory Management

• Customer Service & Conflict Resolution

• Staff Supervision & Scheduling

• CRM & Data Entry Systems

• Microsoft Office (Word, Excel, Outlook)

• Childcare & Early Childhood Development

• HIPAA Compliance

• Motivational Interviewing

• Fair Housing Regulations Section 8 Knowledge

• Hospitality & Retail Operations

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