Customer Service Call Center

Location:

Posted:

August 09, 2025

YOLANDA CAMPBELL

Professional Summary

Energetic Customer Service Rep. with strong time management skills who thrives in a fast-paced, dynamic environment.

Skills

Skilled in call center operations

Exceptional workflow management

Strong problem solving aptitude

Multi-line phone operation proficiency

Adheres to customer service procedures

Customer service award

Work History

Customer Service Rep. II, 06/2020 to 01/2025

Ceva Logistics – College Park, GA

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Routinely answered customer questions regarding merchandise and pricing.

Asked open-ended questions to assess customer needs.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Customer Service Rep., 09/2006 to 05/2020

Best Buy – Atlanta, GA

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Initiated operations improvements to improve overall call center productivity.

Managed call center from initial start-up to full operational status.

Accurately documented, researched and resolved customer service issues.

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Managed high call volume with tact and professionalism.

Defused volatile customer situations calmly and courteously.

Addressed and resolved customer product complaints empathetically and professionally.

Effectively managed a high-volume of inbound and outbound customer calls.

Education

High School Diploma: 1998

Banneker High School - College Park, GA