Customer Service Security Officer
Resume:
Lynn Grice
Las Vegas, NV *****
***********@*****.***
Professional Summary
Dependable and service-oriented professional with over 7 years of experience in hospitality, customer service, retail, and security. Adept at working in fast-paced environments with high guest interaction. Certified with a TAM Card, CPR/First Aid training, and an active Nevada Gaming License. Seeking to bring top-tier service skills to a dynamic Las Vegas casino or resort setting. Experience
Security Officer, MGM Resorts International, Las Vegas, NV (Nov 2023 – Present) Ensure safety across hotel and casino property, respond to emergencies, assist guests, and support special event operations with professionalism.
Retail Sales Associate, Dollar Tree, Morgantown, WV (Nov 2022 – Jun 2023) Managed register transactions with accuracy, maintained store organization, and provided courteous customer service praised by supervisors.
Order Selector / Warehouse Associate, WorldPac, Charlotte, NC (Apr 2019 – Jun 2022) Selected and packed automotive orders, operated RF scanners and forklifts, upheld safety and productivity standards.
Housekeeping Attendant, Hilton Garden Inn, Charlotte, NC (Feb 2017 – Apr 2019) Cleaned and sanitized guest rooms, addressed maintenance issues, and ensured a clean and welcoming environment.
Customer Service Representative, IQOR, Charlotte, NC (May 2015 – Apr 2017) Resolved customer concerns with professionalism, opened accounts, promoted services, and maintained detailed records of interactions.
Education
High School Diploma
Central Piedmont Community College, Charlotte, NC Jun 2018 Skills
Guest service, hotel housekeeping, cashiering, POS operations, conflict resolution, warehouse procedures, multitasking, and communication.
Certifications
TAM Card (NV), CPR/First Aid Trained, Nevada Gaming License (Active) References
Available upon request
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