Human Resources Administrative Assistant
Resume:
Princess Wells
Highly Administrative Professional
Gaithersburg, MD 20878
**************@*****.***
Professional Summary
Highly skilled administrative professional specializing in Administration, Human Resources and Bookkeeping skills with demonstrated ability to take initiative, maintain customer focus and meet new challenges with enthusiasm. Consummate professional adept at evaluating and executing clerical and operational support services to promote task and project success. Exceptional communicator practiced in handling sensitive situations and information.
Willing to relocate: Anywhere
Work Experience
Administrative Assistant
First Command Financial Services-Gaithersburg, MD
October 2024 to Present
Promote a consistently exceptional client experience
· Contact clients on a daily basis; heavy emphasis on phone usage
· Prepare all required paperwork/workflows for compliance, insurance, investment, banking, and beneficiary needs
· Submit required forms and follow up with appropriate business partners/internal departments to ensure the request is completed
· Assist in problem resolution and act as the Advisor liaison with various business partners as well as the Home Office
· Maintain our databases by entering new and updated client information
· Collaborate and coordinate with team members to ensure all client needs are met in a timely manner
· Follow all compliance requirements as mandated
Scheduler
Community Radiology Associates-Frederick, MD
July 2024 to October 2024
• Displays excellent communication skills and telephone etiquette.
• Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Maintains self-control when dealing with difficult patients and or situations.
• Shows care and compassion for all callers.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Updates account information at the point of scheduling.
• Properly schedules all procedures.
Field Coordinator
Stulz Air Technology Systems, Inc.-Frederick, MD
June 2023 to May 2024
Coordinates, monitors and improves Startup and Preventative Maintenance activities for STULZ Product Support. Provides supports and guidance to factory direct and PSN technician Ensures the services provided are effective and the customers’ requirements are met. Essential Duties and Responsibilities
• Data Entry
o Reviews Service Tickets, invoices and checklists for accuracy and discrepancies. o Responsible for tracking incomplete and missing documentation from Service Contractors (PSN) and Technician and ensures all required documentation is received prior to approving invoices and completing the service order.
o Initiates and maintains customer warranties and provides warranty certification to the end-user upon request.
Front Desk Receptionist
Maryland Child Welfare Services-Rockville, MD
August 2022 to October 2022
• Serve as Child Welfare Services Receptionist.
• In that capacity, a temporary secretary will be required to perform clerical tasks in an office setting to support daily operations of the main reception area.
• Specific duties include answering and transferring calls to employees; accepting/delivering mail; greeting visitors when they arrive for meetings, hearings, and child/family visits; assisting with room reservations; providing information and referral assistance by re-directing individuals to the correct place; keeping the reception area tidy and organized; and, other duties, as assigned. Individual must have excellent customer service skills, good communication skills, and must be able to handle disruptive/ difficult clients.
Project Administrator
Maryland Transit Administration-Riverdale Park, MD September 2021 to June 2022
• Change Orders/ Update Change order Request Log – Adding the new change orders to the log with all required information name, contact person description etc. o Fleet Reports – Collecting the fleet report from contractors, Inputting mileage, Maintenance, and gas in excel spreadsheet
o Fleet Vehicles – All maintenance is up to date on the vehicle o Confirm vehicle emissions – Contacting drivers whom have vehicles and they have emissions due making sure they get it over before expiration date o Attend Meetings – attending all sole source meeting regarding contractors for the purple line. o DIP Training Scheduling – Maintain DIP training and renewal reach out to contact person to get employee registered and get log in information.
o Setup meetings for the Deputy Acting Director/ Director Executive Secretary
Montgomery County Department of Transportation-Gaithersburg, MD June 2016 to September 2021
• Provides administrative support to the County's Streetlighting Program and Sign Shop Unit
• Communicates (via phone, in-person and email) with residents, agencies, Homeowner Education
Diploma
Watkins Mill High School
2002
Skills
• Office Management
• Database, simple design and spreadsheet skills
• Time management
• Research & development
• Bookkeeping
• Marketing
• Data entry
• Microsoft Excel
• Typing
• Medical Scheduling
• QuickBooks
• Human Resources
• Communication skills
• Organized, adaptable and detailed-oriented; Time management and problem-solving
• Calendar Management
• Microsoft Office: Access, Excel, Outlook, PowerPoint, Word
• Clerical Experience
• Telemarketing
• Word Processing
• Microsoft Outlook
• Salesforce
• Document Management
• Project Management
• Sales
• Accounts Payable
• Personal Assistant Experience
• Payroll
• Excellent oral and written communication skills
• Documents, reports, records management and research skills
• Excellent proofreading & editing correspondence skills
• Outlook
• Organizational skills
• Accounts Receivable
• Computer skills
• Microsoft Office
• Analysis skills
• Phone etiquette
• Data Entry
• Customer service
• Organizational Skills
• Maintaining calendars, appointments, travel and event coordination
• Microsoft Word
• Research
• English
• Scheduling
• Ability to work with confidential and sensitive information Additional Information
Certified Notary Public
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