Social Media Graphic Designer

Genevieve Biggs

Pearl City, Hi, *****

808-***-****

*********@*****.***

EXPERIENCE

Bilingual Access Line Assistant

Helping Hands Hawaii BAL Department

Managing a team of interpreter- scheduling, dispatching, creating trainings, emailing company updates• Client Management - emailing and calling clients about invoices, billing, schedule and collections, fundraising from vendors and businesses of Hawaii, Updating policies for interpreters Securing funding for department, working with excel, sage, quickbooks, boostlingo and grant databases, Marketing for BAL department, and charity events,

Owner

Eve's Imagery LLC-Honolulu, HI

May 2021 to Present

• Managing personal business• Photographer - Shoots for private clients and companies• Graphic designer- designing logos and artistic concepts, storyboards and commercial shoot blocking• Videographer - shooting events, commercials for local companies and private clients• Hosting events and setting up at swap meets for promoting business• Social media management for personal company and clients: Tiktok, Instagram, Facebook, Yelp,Google, Twitter, Youtube

Sony Representative

ActionLink-Honolulu, HI

November 2022 to February 2024

Duties:• Manage Sony department in the Best Buys located at Honolulu and Aiea.• Order inventory for store locations• Interact with customers looking to purchase Sony equipment• Train employees on Sony camera equipment and it's uses• Creates events and marketing campaigns to bring in local businesses and clientele• Uphold the integrity of the Sony brand throughout several store locations on island• Create and meet sales projections on a quarterly basis

Samsung Experience Representative

Samsung-Honolulu, HI

SKILLS

•Mac Platforms

•Email Marketing

•Live Chat

•Facebook

•Adobe Premiere

•Final Cut Pro

•customer relations

•Branding

•Photography

•Video Editing

•Content Creation

•Social Media

Management

•Tumblr

•Photoshop

•Social Networking

Experience: Wordpress

•Blogging

•User Interface (UI)

•Principles of selling

•Video Production

•Instagram

•135 wpm

•Underwriting

•Adobe Lightroom

•Graphic Design

•Content Development

•Dreamweaver

May 2022 to March 2023

Duties:• Manage Samsung department in the Best Buys located at Honolulu and Aiea.• Order inventory for store locations• Train myself as well as Best Buy employees on the Samsung products offered.• Train on promotional items• Create and meet sales projections on a quarterly basis Contracted Intake Specialist

Catholic Charities-Honolulu, HI

February 2021 to November 2021

Duties:• Assisted assigned clients• Data entry• Customer service via phone• Inbound outbound calling• Approving and decline applications• Verifying application information ( background, financial status, rental status, etc)• Email clients and clients associates

Independent License Insurance Agent

Kaiser Permanente-Orlando, FL

August 2019 to December 2020

Duties:• Customer service representative• Inbound calls and outbound calls• Insurance Sales Agent• Appointment setting and Meeting client in person or via Video Chat• Underwriter• In person and one on one consultations English Language Teacher

Power English-Ho Chi Minh

January 2018 to August 2019

Duties:• PEC (Power English Center) - tutored ages 4 - 18 in English• ESC ( English Speaking Center) -taught high school English• Australia-Vietnam School of English - Taught high school English• Lesson Planning• Parent Teacher Meeting• Organized trips and fundraisers

Contract Director and Dispatch Agent

Air Flow-Casselberry, FL

February 2016 to December 2018

Duties:• Inbound and outbound calls• Customer follow ups and appointment registrations• Updating contracts, Mailing, emailing, filing paperwork.• Dispatching HVAC technicians• Administrative assistant duties• setting meeting between clients, staff and supervisor• Following up on documents and filling• Organized documents, and accounts for contract billing Customer Service Rep

•Twitter

•Microsoft

•Search Engine

Optimization (SEO)

Certifications

Life Insurance License

Teaching Certification

LANGUAGES

English

Universal Studios Florida-Orlando, FL

January 2013 to December 2015

Duties:• Cashier: money handling• Stocking, inventory, merchandising• customer service,• upselling of products and services• answering inbound calls and directing customers

Photographer, Sales Rep

Sea World-Orlando, FL

September 2013 to December 2013

Duties:· Stocking merchandise and encouraging sales· Organizing groups of park guest for standard Photographs· Encouraged Customer relations for sale boost and customer satisfaction· Cash handling, Cashier trained Front Desk, Daycare Staff

Teach One Reach One-Omaha, NE

December 2008 to December 2012

• Assisted in classrooms: (cleaning, helping students, recess, etc.)• Assisted on Field trips: monitoring kids, food, restroom breaks, etc..• Assisted in teaching, (Reading, writing dance, etc.)• office duties: answering phones, sending faxes, filed papers, created invoices, excel, dispatching driversand routes( Summer positions between schooling)

Telemarketing, AT&T Rep

West Corp-Omaha, NE

2008 to 2011

Duties:· Updating, inputting new and old customer information into computer· Remaining updated on company policy changes and training· Retain Customer ratings above 80 percent· multitasking: phone, client, researching information· Establishing good customer relation and directing of departments

EDUCATION

Bachelor's degree in Journalism and Media Studies

Bennett College - Greensboro, NC

January 2008 to December 2012

Bachelor's degree in Research and Development

Bennett College / Bennett - Greensboro, NC

August 2008 to May 2012

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