Customer Service Administrative Support
Resume:
Billie McGinnis
Jackson, MS *****
*******************@***********.***
Professional Summary
Hardworking and detail-oriented retail and hospitality professional with 5 years of experience in customer service, sales, and management. Proficient in administrative support, cash handling, and supervising teams. Possesses a strong background in food service, hospitality, and customer service. Authorized to work in the US for any employer
Work Experience
Dollar General keyholder
Dollar General-Jackson, MS
July 2024 to Present
•
• Supervised a team of XX sales associates, providing guidance and support to maximize productivity
• Maintained accurate cash handling procedures, including register counts and deposits
• Assisted in visual merchandising efforts to create an appealing shopping environment for customers
• Contributed ideas for improving operational efficiency, such as streamlining processes or implementing new technology solutions
• Performed regular audits of stockroom inventory to ensure accuracy and prevent discrepancies Assitant Manager
Popeye's Restaurants-Jackson, MS
January 2023 to May 2024
• Maintained confidential files and records, ensuring accuracy and accessibility for efficient retrieval
• Provided administrative support to senior executives, managing calendars, scheduling meetings, and coordinating travel arrangements
• Managed incoming calls and emails, responding promptly and professionally to inquiries
• Prepared reports, presentations, and correspondence using Microsoft Office Suite
• Collaborated with cross-functional teams to facilitate smooth workflow across departments
• Created and maintained electronic filing systems for easy document organization and retrieval
• Scheduled appointments with clients or customers based on availability of staff members
• Supported HR department by assisting in recruitment processes such as resume screening and interview scheduling
Front Desk Clerk/Receptionist
River Oaks Hospital-Jackson, MS
April 2023 to December 2023
• Taking calls and taking invoices and schedule appointments... Also to care for the patient makes sure they are secured and cared for
Burlington Coat Factory
Clerk-Pensacola, FL
August 2022 to October 2023
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Identified opportunities for process improvement within the customer service department and implemented effective solutions that resulted in XX% reduction in average handling time per call/email/ chat
• Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above XX%
• Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX% Nissan Technician
Nissan Assembly Plant-Canton, MS
January 2022 to August 2023
• Maintained a clean driving record with zero accidents or traffic violations
• Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
• Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
• Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently
• Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines
• Implemented defensive driving techniques resulting in an accident-free record over XX years of driving experience
Cis department
Trustmark-Jackson, MS
February 2023 to April 2023
Change of address information filing papers
Cook/Prep/Gea
Golden Corral Corporation-Flowood, MS
August 2019 to November 2019
Cook and prep food...
Secretary/Receptionist
Jackson State University-Jackson, MS
July 2018 to February 2019
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Collaborated with other departments to ensure smooth operations and effective communication within the organization
• Implemented an electronic visitor management system that improved efficiency in tracking visitors' arrival/departure times by XX%
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
Warhouse Associate
Nissan-Canton, MS
April 2018 to August 2018
Warehouse working on a assembly line
Research Technician
Housing Authority of the City of Austin-Austin, TX September 2017 to March 2018
Invoices and employer payroll
Clerical
Cricket wireless-Jackson, MS
February 2002 to August 2003
A sales representative and front desk clerk
Education
College in Business Administration
University of Colorado-Colorado Springs, CO
June 2022 to December 2024
High school or equivalent in Education
JIM HILL HIGH SCHOOL-Jackson, MS
August 2008 to May 2011
Skills
• ADMINISTRATIVE SUPPORT (4 years)
• Customer Service (5 years)
• Security (6 years)
• Excel (4 years)
• Cash Handling (4 years)
• Typing (5 years)
• Organizational Skills (4 years)
• Stocking (4 years)
• Microsoft office (5 years)
• Management (4 years)
• Customer Service (4 years)
• Sales & Marketing (5 years)
• Filing
• Microsoft Excel
• Receptionist
• Sales
• Scheduling
• training
• Billing
• Food Prep
• Grill
• Kitchen Staff
• Food Service
• Warehouse Experience
• Forklift
• Cooking
• Clerical Experience
• Curriculum Development
• Word Processing
• Supervising Experience
• Teaching
• Presentation Skills
• Research
• Writing Skills
• Classroom Management
• Tutoring
• Payroll
• Recruiting
• Teaching
• Front desk
• Curriculum development
• Assembly
• Supervising experience
• Cash register
• Typing
• Cash handling
• Training & development
• Hospitality
• Presentation skills
• Customer service
• Clerical experience
• Hotel experience
Additional Information
Skills & Abilities:
MANAGEMENT
• HOTEL: Being able to be well in organizing files in chronological skills, handling in voices
.
• DAY CARE: Excellent communication and interpersonal skills, good sense of humor
• First Financial: Providing a wide range of administrative support, developed strong communication
• Interpersonal skills dealing with diverse
Contact this candidate