Customer Service Representative
Resume:
CONTACT
• ********@*****.***
• Gulfport, MS
EDUCATION
O GED
CAPITAL HIGH SCHOOL
Crystal Dugger
CUSTOMER SERVICE PROFESSIONAL
OBJECTIVE
To obtain a position within a company that allows me to use my customer service and problem- solving skills to improve the efficiency of the company and further my professional growth. EXPERIENCE
CSR CALL CENTER REPRESENTATIVE
TILLMAN HEATING AND AIR
May 2025 - Present
• Scheduling appointments and corresponding via email
• Assisting customers with HVAC needs.
• Answering incoming calls and making outbound calls CLIENT COORDINATOR
ENCORE REHABILITATION SERVICE
November 2024- May 2025
• Data Entry
• Insurance authorization and verification
• Scheduling appointments via phone and in person
• Managing daily manager and stat reports
CSR - CUSTOMER SERVICE REPRESENTATIVE
MR. ELECTRIC
May 2022- October 2024
• Oversaw and created schedules
• Dispatched techs to jobs
• Handled work orders, resolved customer issues
• Posted on accounts and exported to QuickBooks
• Handled bank deposits, ran errands, matched deposits and customer records
• Placed orders for office needs
• Dealt with multiple phone lines, Daily problem- solving SALES ASSOCIATE
OVERSTOCK FURNITURE AND MATTRESS
May 2022- October 2024
• Provide outstanding customer service
• Create customer relations to make sales
• Check inventory log to ensure product is available
• Create tags to set the sales floor
• Explore financing options with customers
SKILLS
• Excel
•Supervisor (4 years)
•Sales (6 years)
•English
•Property leasing/ management (2
years)
•Receptionist (3 years)
•Cash Handling (10+ years)
•Training (4 years)
•Scheduling (3 years)
•Filing (3 years)
•POS
•Time Management
•Multi-line Phone Systems
•Basic Math
•Phone Etiquette
OFFICE SECRETARY/RECEPTIONIST
COASTAL WINDOW COVERINGS
May 2019 - January 2020
• Schedule appointments
• Answer phone calls and answer any and all questions
• Prepare documents for customers to fill out
• Register customers information
• Take multiple forms of payment
Various Temporary Assignments
Temporary Assignments
August 2017 to January 2019
• Organizing, maintaining and updating files
• Working to build customer relationships through exceptional customer service
Customer Service Representative/Sales
AARONS
July 2015 to October 2016
• Answering phones and completing routine office tasks: filing, copying, faxing, drafting correspondence
• Entering customer data and completing file audits to ensure accuracy and efficiency
• Using a POS system to create orders and research orders
• Assisting with merchandise sales while providing excellent customer service.
Jewelry/cosmetics Associate Lead
KMART
May 2011 to July 2015
• Opening credit accounts for customers while keeping their personal data secure
• Stocking jewelry and maintaining the appearance of jewelry cases
• Using product knowledge to sell jewelry/cosmetics while offering outstanding customer service.
Customer Service Rep
ROSS DRESS FOR LESS
July 2007 to December 2009
• Processing purchases, exchanges, returns and refunds for merchandise
• Resolving customer complaints to ensure customer satisfaction. Photo Labtech & Cashier
WAL-MART
November 2003 to March 2006
• Processing new photo orders & developing photos
• Selling electronics, providing assistance to customers & processing payments.
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