Customer Service Support Specialist
Resume:
Adrien Frith
***********@*****.***
**** ****** **., *******, **. 39206
EDUCATION
HINDS COMMUNITY COLLEGE
Associate Degree Medical Billing and
Coding (Jan 2016)
Completed coursework towards an
Associate Degree in Healthcare Data
Technology
ADDITIONAL SKILLS
Functional
50+ WPM
10 Key
Communication
Customer Service
10 Key
Billing
Credit
Customer Service
Inventory
Microsoft Office Suite
Performance management
Problem-Solving
Processes
Reporting
Sales
CAREER OBJECTIVE
Customer Support Specialist with over 20 years of telephone and face-to-face customer service experience, including customer care, tech support, and resolution. Proven ability to build strong customer relationships and drive sales. Seeking to leverage extensive experience to obtain a managerial role.
EXPERIENCE
E-SERVICE CHAT REPRESENTATIVE
American HomeShield Home Warranty Company/ Feb.2022- Current
● Facilitated customer, contractor, and business partner interactions via chat, phone, and electronic communication, adhering to policies, procedures, and contract coverage.
● Explained and enforced contract coverage to customers and contractors.
● Followed up with customers, contractors, and business partners to ensure the resolution of service issues.
● Maintained up-to-date knowledge of policies, procedures, and programs through continuing education.
SENIOR BUSINESS DEVELOPMENT MANAGER
Rules of Fashion, Jackson, MS / Jul 2020 - Nov. 2024
● Optimized time management for order placement, customer information collection, payment processing, and item distribution.
● Produced and marketed photos of clothing for print and online to quickly move inventory and grow customer base.
● Managed all financial obligations and increased sales through effective marketing strategies.
LEAD CUSTOMER SUPPORT SPECIALIST
Merchants FoodService, Jackson, MS / Jul 2020 - Jul 2021
● Supervised a team of 6 including but not limited to performance management, training, and development
● Resolved issues and disputes Coordinated activities with other departments to meet customer needs.
● Processed orders from chain account business and helped develop more business in the area.
● Assisted in handling customer complaints, issues, or concerns NATIONAL ACCOUNT MANAGER
Merchants FoodService, Jackson, MS / Jul 2018 - Jul 2020
● Served as primary sales contact for assigned customers, coordinating internal communications across functional groups.
● Developed internal and external reporting processes, ensuring inventory levels were maintained.
● Developed reporting processes, both internal and external Analyzed and collaborated to ensure inventory levels were maintained.
● Conducted on-site customer business reviews as needed CREDIT ACCOUNT SPECIALIST
HBC Jackson MS Aug 2017 - Jul 2018
● Assisted customers with billing and credit requests
● Entered & verified credit information for applicants
● Supported In-Store and Online Sales Reps with all sales & credit questions
● Reviewed and processed customers' credit for credit increases
● Opened and closed credit accounts
REFERENCES
References available upon request
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