Customer Service Guest Services

Mariana Montero

347-***-**** *************.*******@*****.*** Paterson, NJ 07501

SUMMARY

Dynamic professional with a proven track record at Bristal Assisted Living, excelling in cleaning techniques and guest services. Adept at conflict resolution and maintaining organization, I consistently enhanced guest satisfaction through meticulous attention to detail and effective communication. Committed to delivering exceptional results in fast-paced environments. Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. SKILLS

Cleaning techniques

Linen management

Time management

Guest services

Customer service

Organization skills

Conflict resolution

Communication skills

Team collaboration

EXPERIENCE

Housekeeper, Bristal Assisted Living, September 2022-Current Waldwick, New Jersey

Adhered to daily cleaning schedules and updated as needed based on demand. Organized closets with hangers for guests' clothing items. Maintained a clean linen closet by folding sheets neatly on shelves. Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance. Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation. Delivered requested items such as extra pillows or blankets to guest rooms. Employed deep-cleaning techniques for areas in need of additional sanitation. Customer Service Representative, Adora furniture, January 2021-April 2021 Paterson, NJ

Provided exceptional customer service to ensure customer satisfaction. Maintained a high level of professionalism when dealing with difficult customers. Adjusted bills and refunded money to resolve customers' service or billing complaints. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Took special orders in person and over telephone, generating additional revenue every month.

Customer Service Cashier, Army Navy Store, September 2020-January 2021 Woodhaven, New York

Answered incoming phone calls from customers regarding product availability or store locations.

Adhered to social distancing protocols and wore mask or face shield. Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals. Balanced cash drawers at the end of each shift.

Assisted customers with locating merchandise within the store. Packaged finished products for shipping or delivery. Reviewed and updated shipping policies and procedures. Prepared shipments by wrapping items, placing in shipping boxes or containers, weighing, and attaching shipping labels.

EDUCATION AND TRAINING

High School Diploma

Martin Luther King, Manhattan, NY June 2018

LANGUAGES

Spanish:

Native/ Bilingual

Contact this candidate