Customer Service Security Guard

Breanna Chambers

Roxboro, NC

Work Experience

Security Guard

Deployed Services-Greensboro, NC

March 2024 to May 2024

• Patrolled assigned areas to ensure the safety and security of premises

• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate logs of all incidents, accidents, and daily activities

• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required

• Implemented access control measures by verifying identification credentials of individuals entering restricted areas

• Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary

• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed

• Escorted employees or visitors when requested for their safety or protection purposes

• Participated in ongoing training programs to enhance knowledge of security protocols and procedures

• Collaborated with team members to develop emergency response plans tailored to specific locations within the premises

• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures

• Successfully prevented XX theft incidents through vigilant monitoring techniques

• Investigated suspicious activities using CCTV footage resulting in the identification and apprehension of multiple suspects

• Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals

• Served as a key point of contact for building management regarding security-related matters

• Implemented a comprehensive training program for new security personnel, ensuring adherence to company policies and procedures

• Conducted regular risk assessments and implemented necessary measures to mitigate potential threats

• Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras

• Increased overall efficiency by implementing an electronic reporting system, reducing paperwork by XX%

Security Officer

Allied Universal-Greensboro, NC

August 2021 to March 2023

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance

• Implemented access control measures by verifying identification credentials for individuals entering restricted areas

• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures

• Participated in ongoing training programs to stay updated on security protocols and techniques

• Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios

• Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures

• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees

• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat

• Enforced company policies regarding trespassing, loitering, theft prevention, etc

• Coordinated with external vendors for maintenance of security equipment such as CCTV cameras

• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts

• Investigated incidents involving property damage or thefts within the premises

• Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors

• Collaborated with other security personnel to ensure seamless coverage of all areas

• Implemented safety protocols during severe weather conditions or natural disasters

• Conducted risk assessments to identify potential threats and vulnerabilities in the facility's physical infrastructure

• Assisted in the development and implementation of security awareness training programs for employees

Fulfillment Associate

Amazon Warehouse-Garner, NC

February 2020 to June 2021

• Processed and fulfilled customer orders with a high level of accuracy and efficiency

• Utilized warehouse management system to track inventory levels, locate products, and update order statuses

• Collaborated with cross-functional teams to resolve any order discrepancies or issues in a timely manner

• Maintained a clean and organized work area, following safety protocols at all times

• Operated forklifts, pallet jacks, and other equipment to move products within the warehouse

• Assisted in inventory counts and cycle counts to maintain accurate stock levels

• Trained new team members on warehouse procedures, safety guidelines, and equipment operation

• Ensured compliance with company policies and procedures regarding shipping/receiving operations

• Managed returns process including inspecting returned items for damage or defects before restocking them appropriately

• Implemented barcode scanning system for improved tracking of returned items

• Maintained accurate records of returned merchandise including reasons for return

• Worked closely with vendors/suppliers regarding defective or damaged goods

• Coordinated disposal or recycling of unsellable returned items according to company guidelines Assembly Line Worker

Revlon-Oxford, NC

November 2018 to March 2019

• Operated assembly line machinery and equipment to assemble products according to specifications

• Performed quality checks on finished products to ensure they meet company standards

• Collaborated with team members to achieve daily production targets and maintain workflow efficiency

• Followed safety protocols and maintained a clean and organized work area at all times

• Identified and resolved any issues or malfunctions in the assembly line process, minimizing downtime

• Implemented continuous improvement initiatives to optimize productivity and reduce waste

• Worked closely with supervisors to prioritize tasks based on production schedules

• Participated in cross-training programs to expand knowledge of different areas within the assembly line

• Assembled components accurately according to blueprints or work instructions

• Maintained a high level of attention-to-detail while working at a fast pace

• Ensured compliance with all safety regulations during the assembly process

• Investigated root causes of defects or errors in the assembly process, implementing corrective actions as necessary

• Efficiently handled materials and components to minimize waste and maintain a smooth workflow Education

High school diploma

Person High School-Roxboro, NC

August 2014 to June 2018

Skills

• Loss prevention

• Customer service

• Supervising experience

• Report writing

• Surveillance

• English

• Conflict management

• Front desk

• Communication skills

• Microsoft Excel

• Cleaning Experience

• Writing skills

• Security

• Computer skills

• Emergency management

Languages

• American Sign Language - Fluent

Certifications and Licenses

Guard Card

Driver's License

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