Customer Service Home Care

Shinita Pepper

803-***-**** *************@*****.*** Austell, GA

Summary

With over 11 years of customer service experience, I have had the pleasure of developing strong leadership and supervisory skills. I am proficient in performing financial evaluations, serving products, and solving problems, particularly through critical thinking. Along with my many talents and skills, I excel in adaptability, collaboration, and organization, all while promoting a positive morale within the team.

Experience

Senior Home Care Columbia, SC

Home Care Supervisor 10/2009 - 04/2024

· Managed calendars and travel arrangements.

· Demonstrating strong communication, maintaining effective time management, utilizing house keeping skills and cooking healthy meals.

· Providing entertainment for mental health purposes, remaining flexible, remaining alert for any possible emergencies, being reliable and on call at all times, all while demonstrating love and positivity.

Swift Transportation Greer, SC

Truck Driver 06/2019 - 04/2020

· Acted as a full-time driver while maintaining safety and traffic laws regulations. ·Performed inspections for safe roadworthy conditions· .Provided GPS Routing Paperwork and documentation related to their assignments and log hours of service

Richland Two School District Columbia, SC

School Bus Driver 10/2014 - 09/2019

· Obtaining the Community Transportation Defensive Driving Certificate

· CPR / First Aide Certification

· Performing Pre and post trip bus for safety, check emergency equipment, fluids daily keeping the bus sanitized

· Drive students safely to proper destinations while expressing positive morale

· and ensuring a high level of professionalism and attention to detail.

My Pet Garden Pasadena, CA

Sales Associate/Manager 06/2007 - 01/2010

. Opened and closed store and trained new employees

. Set appointments, took inventory and restocked shelves

. Retail sales

Education

Glendale Community College Glendale, CA

Prerequisites for Nursing Classes 09/2000

Pasadena High School Pasadena, CA

High School Diploma 09/1985

receive high school diploma

Skills

Customer service, Organizational and time management skills, Attention to details, Problem solving, Adaptability, Corporate Communications, Persuasive

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