High School Customer Service
Resume:
CONTACT
Morgan Nyahuku
Mutare Zimbabwe
******.*******@*****.***
Motivated hospitality professional with dual experience in housekeeping and bartending, seeking an opportunity to expand skills in a fast-paced environment. Eager to contribute to a high-performing team while advancing within the hospitality industry
Date of Birth : 28/12/1971
Nationality : Zimbabwean
Religion : Christianity
Driving Licence : Clean Class 4
English
Shona
Chess
Soccer
Reading
Dzivarasekwa High School
Ordinary Level
Certificate
Louis Mountbatten High School
Certificate
Institute Of Credit Management
Final Diploma In Credit Management
Diploma
Sage Tetra CS3
Microsoft Word and Excel
Housekeeper
Cresta Hotels
-Maintained cleanliness and sanitation of guest rooms, hallways, and public areas, ensuring a high standard of hygiene and presentation.
-Made beds, changed linens, and replenished towels and guest amenities according to hotel protocols.
-Performed vacuuming, dusting, mopping, and polishing to maintain an inviting and comfortable environment.
-Responded promptly and professionally to guest requests to enhance guest satisfaction.
-Reported maintenance issues and safety hazards to the appropriate department to ensure guest safety and comfort.
-Managed inventory of cleaning supplies and restocked housekeeping carts daily.
-Adhered to health and safety guidelines and hotel standards to deliver quality service.
-Collaborated with front desk and maintenance teams to ensure rooms were ready for new guests in a timely manner.
Bartender
Full-Time Bar and Restaurant
-Provide exceptional customer service :Ensure guests have a positive experience, building loyalty and driving repeat business
-Prepare and serve drinks efficiently: mix and serve drinks to a high standard, managing orders and OBJECTIVE
PERSONAL DETAILS
LANGUAGES
INTERESTS
EDUCATION
EXPERIENCE
workflow effectively
-Maintain a clean and safe working environment: Ensure the bar area clean,organized and compliant with health and safety regulations
-Increase sales and revenue: Promote drinks and menu items, upselling and suggesting options to increase average spend
-Develop product knowledge: Stay Up to date on drink menus,ingredients and preparation methods to make informed recommendations
-Buold customer relationships: Foster strong relationships with regular customers, improving customer retention and loyalty
-Consistency: Deliver consistent quality in drinks and service,meeting or exceeding customer expectations
-Professionalism :Maintain a professional demeanor,handling cash,credit transaction and customer interactions with integrity
Consistently received high guest satisfaction ratings:Ensured expectional cleanliness and organization, resulting in consistently positive feedback from guests Improved efficiency and productivity: Implemented effective cleaning processes and techniques, reducing time spent on tasks and increasing overall productivity Maintained a spotless and safe environment: Demonstrated attention to detail and commitment to quality, ensuring all areas were thoroughly cleaned and maintained to high standards Salesmanship (upselling drinks and specials)
Knowledge of local liquor laws and responsible alcohol service Inventorying supplies and restocking items
Use of cleaning tools and chemical products safelyLaundry, ironing, and fabric care Conflict resolution and patience
Strong communication and listening skills
Excellent customer service
Cash handling and POS system operation
Basic food handling and hygiene practices
Operation of bar equipment (e.g., blenders, shakers, dispensers) Stocking and inventory management
Reporting & Documentation
Health & Safety Compliance
Team Collaboration
Mr K Jiri - Crystal Hotels
+263*********/ tel. 04-788161-2
ACHIEVEMENTS & AWARDS
SKILLS
REFERENCE
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