Customer Service Patient Care
Resume:
Madonna Houchin-Campbell
Byron, GA *****
**********@*****.***
Professional Summary
Hardworking and detail-oriented customer service representative with 32 years of experience in customer-facing roles, including paramedical examiner and sales. Proficient in medical records, phlebotomy, and patient care. Possess strong computer skills and experience with EMR systems. Seeking a role that leverages my medical background and customer service expertise. Authorized to work in the US for any employer
Work Experience
Artist
Exclusive Art Designs by Madonna-Byron, GA
January 2020 to Present
• Created and executed original artwork in various mediums, including painting, drawing, sculpture, and digital art
• Developed unique artistic concepts and styles to produce visually captivating pieces
• Collaborated with clients to understand their vision and requirements for commissioned artwork
• Utilized a wide range of artistic techniques and materials to bring ideas to life
• Maintained an organized inventory of art supplies, ensuring availability for ongoing projects
• Researched current trends in the art industry to stay informed about emerging techniques and styles
• Promoted artwork through online platforms, social media channels, or personal blogs Paramedical Examiner
APPS Paramedical-Roswell, GA
July 1999 to October 2022
• Conducted comprehensive medical examinations on individuals applying for life insurance policies, ensuring accuracy and completeness of data
• Performed various diagnostic tests such as blood pressure measurement, EKGs, pulmonary function tests, and urinalysis.
• Strict adherence to privacy regulations and confidentiality protocols when handling sensitive medical information
• Utilized specialized equipment and techniques to collect samples for laboratory testing, including blood draws and specimen collection
• Documented examination findings accurately in electronic health records (EHR) systems for further review by underwriters
• Communicated effectively with applicants to explain the examination process, answer questions, and address any concerns or anxieties they may have had
• Managed a high volume of examination appointments efficiently while paying attention to detail and accuracy in documentation
• Developed strong knowledge of medical terminology, anatomy, physiology, pharmacology, pathology related specifically to paramedic exams
• Assisted in training new paramedical examiners on proper procedures for conducting thorough
• Complied with all relevant regulations, policies, and procedures related to paramedic exams
• Achieved consistently high customer satisfaction ratings based on feedback surveys from applicants who underwent exams
Education
Some College in Psychology
Strayer University - Georgia Remote
March 2021 to September 2023
Deans list
Received degree in Medical Assisting.
CRANDALL JR COLLEGE - Remote
September 1987 to January 1990
Skills
• Insurance Verification
• Venipuncture
• Customer service
• Laboratory Experience
• EMR Systems
• Triage
• Phlebotomy (10+ years)
• Experience Administering Injections
• Patient Care
• Computer Skills
• Vital Signs
• Medical Records
• HIPAA
• Case Management
• Medical Terminology
• Teaching
• Sales
• Medical Office Experience
• Social Work
• Anatomy Knowledge
• Medical Scheduling
Certifications and Licenses
Driver's License
Certified Medical Assistant
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