Customer Service Medical Records
Resume:
Victoria Reed
McDonough, GA *****
**************@*****.***
Professional Summary
Dedicated Patient Registration Representative with 1 year of experience in medical administrative roles, utilizing skills in appointment scheduling, medical records management, and customer service. Proficient in medical terminology and familiar with various electronic health records systems. Currently pursuing a Certification in Real Estate.
Authorized to work in the US for any employer
Work Experience
Pre-Registration Representative
Kids First Pediatric Group, LLC-Stockbridge, GA
October 2023 to Present
• Verified insurance coverage and obtained necessary authorizations for medical services
• Scheduled appointments for patients based on availability of healthcare providers
• Resolved patient inquiries, concerns, and complaints in a professional and timely manner
• Assisted patients with completing required forms and obtaining necessary documentation for registration purposes
• Performed financial counseling to inform patients about their financial responsibilities, including co- pays, deductibles, and out-of-pocket expenses
Appointment Scheduler
Piedmont Pediatrics-Atlanta, GA
June 2022 to October 2023
• Scheduling appointments
• Scanning documents in charts
• Data entry/Creating profiles for new patients
• Responding to portal messages
• Answering patients questions
• Taking inbound/outbound calls
Customer Service Representative
Ashley Furniture HomeStore-Morrow, GA
September 2021 to May 2022
• Print reports
• Verify financing authorizations
• Handle Account Receivables
• Create cases for customer issues
• Write sales for customers
• Answer questions for customer concerning orders
• Schedule deliveries
• Investigate and handle customer order issue when they arise.
• Process refunds and sales in store when necessary
• Communicate with Finance companies when needed.
• Handled emails, inbound calls, and outbound calls
• Assisted customers with a warm and professional attitude Medical Administrative Assistant
Star Family Healthcare & Wellness Center-Morrow, GA August 2020 to December 2020
Utilize E-Clinical to update electronic medical records, set up appointments, receive incoming calls and make outgoing calls to providers for referrals, insurance companies, pharmacies, or patients for verification.
Ensures billing and codes are correct on charts and scribing as needed, assist in verifying medications on charts are correct to send to pharmacy for processing.
Assist in back office vitals and phlebotomy along with urinalysis and labs as needed. Member Service Team Lead
Sam's Club-Morrow, GA
June 2019 to August 2020
Perform opening and closing duties
Enforce policies and procedures, create employee schedules, run sales reports, and prepare bank deposits
Secure medications and count cash drawers and safe Member Services Supervisor
Member Services-Morrow, GA
November 2017 to June 2019
Interviewed potential candidates, trained new hires, and oversaw new hire orientation
Delegated tasks and offered outstanding customer service
Ensured accurate cash drawer counts
Member Services Associate
Member Services-Morrow, GA
November 2015 to November 2017
Process applications and membership renewals
Oversaw returns and exchanges, accepted payments, and provided outstanding customer service
Sorted inventory returns based on what had to be thrown out versus stocked back on sales floor Marketing Associate
Sam's Club-Morrow, GA
June 2015 to November 2015
Handled business membership enrollments
Visited businesses to meet with owners or person in charge of decision making
Enrolled clients with electronic device and processed payments Cashier
Sam’s club-Morrow, GA
October 2014 to June 2015
Processed transactions, accepted payments, and operated cash register
Sold memberships and promoted credit card applications
Handled light cleaning duties and provided outstanding customer service Education
Certification in Real Estate
Real estate U - Remote
July 2023 to Present
Associate of Science degree in Management
Ultimate Medical Academy - Tampa, FL
April 2018 to August 2020
Skills
• Human Resource Management
• Organizational Improvements
• Interpersonal Professional Communications Business Operations
• Practice Structure, Leadership & Management
• Medical Administrative Procedures Healthcare Ethics
• HIPAA Compliance
• Accounting
• Payroll
• Appointment Scheduling
• Medical Terminology Insurance Verification
• CMS 1500
• Processing Co-Payments
• Medical Records Management Insurance Billing Procedures
• Insurance Claim Cycle
• Health Records Management
• eClinical Works (EMR)
• Greenway Prime Suite EHR
• Medical Office Experience
• Management
• Employee Orientation
• Phlebotomy
• Recruiting
• Vital Signs
• Experience Administering Injections
• Clerical Experience
• Triage
• Patient Care
• ICD-10
• Medical Coding
• Epic
• Venipuncture
• Phone Etiquette
• Transcription
• Medical Scheduling
• Anatomy Knowledge
• CPT Coding
• Office Management
• Windows
• Customer service
• Microsoft Office
• Medical terminology
• Computer skills
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