Office Administrator
Resume:
KARINA CURTIS
A DMINISTRATIVE
A S S I S T A N T / R E C E P T I O N I S T
P 865-***-**** E ******@*****.*** A
Knoxville, United
States, 37918-8514
EDUCATION
Administrative Assistant/Receptionist with over twenty years of experience in streamlining administrative processes and enhancing patient interactions in a multi-tasking office or clinical setting. Demonstrates strong customer service problem-solving, and attention to detail, ensuring efficient operations and compliance with regulations. Passionate about improving patient care through effective time management and empathetic communication, ready to contribute to a dynamic business environment.
Penn Foster Online University
Chandler, AZ
I am majoring in medical billing
and coding. Tests are in the 90th
percentile.
Roane State Community College
Oak Ridge, TN
I am a full-time student majoring
in Medical Transcription. I gained
successful job placement with
Parkwest Hospital after
graduation.
KEY SKILLS
CUSTOMER SERVICE EXPERT
ATTENTION TO DETAIL
MULTITASKING
PROBLEM SOLVING
TIME MANAGEMENT
COMPUTER SAVVY
EXPERIENCE
MAR 2024 – July 2025
Multi-Specialty Receptionist, Summit Medical Group, LLC
Streamlined patient check-in processes, reducing wait times and improving overall patient flow within the clinic.
Coordinated daily schedules for multiple physicians and nurse practitioners, enhancing appointment management and increasing patient throughput.
Maintained accurate patient records and ensured compliance with HIPAA regulations, safeguarding sensitive information and fostering trust.
Provided empathetic support to patients during check-in, fostering a welcoming environment that encouraged open communication. SEP 2023 – FEB 2024
Administrative/Accounting Assistant, Farmers Mutual of Tennessee
Streamlined invoice process, enhancing accuracy and reducing turnaround time, leading to improved cash flow for the organization.
Provided exceptional administrative support, contributing to a positive work environment and enhancing team productivity.
Expense reports analyzed to identify discrepancies, contributing to substantial improvements in financial accuracy and accountability.
Maintained precise records of financial transactions, ensuring compliance with company policies and supporting accurate reporting.
AUG 2022 – AUG 2023
Patient Services Representative, University Physicians Associates
Fostered a welcoming environment for patients, ensuring positive experiences and reinforcing the clinic’s reputation for excellent service.
Managed patient scheduling and records with precision, enhancing operational efficiency and reducing appointment wait times.
Streamlined check-in processes resulted in noticeable reductions in patient waiting times and improved overall satisfaction.
Coordinated with medical staff to ensure seamless communication, enhance patient flow and refine the delivery of care.
Cultivated a patient-first atmosphere, promoting trust and comfort while reinforcing the clinic’s commitment to quality care.
Implemented an electronic record system, improving data retrieval speed and enhancing patient care coordination. OCT 2013 – AUG 2022
Senior Support Representative, CVS Caremark
Provided exceptional customer support, resolving inquiries efficiently and enhancing client satisfaction through effective problem-solving.
Worked closely with cross-functional teams to streamline processes, leading to noticeable improvements in service delivery and operational efficiency.
Maintained accurate records of customer interactions, ensuring compliance with company policies while supporting quality assurance initiatives.
Fostered a customer-centric environment by actively listening to client needs, contributing to measurable improvements in overall satisfaction.
Resolved customer inquiries and issues promptly, enhanced service quality and achieving substantial improvements in client retention rates.
References
Available upon request.
AWARDS
RECOGNITION FOR SAVING
COMPANY MONEY
Contact this candidate