Customer Service Behavioral Health

Lisa Akers

Norcross, GA *****

217-***-**** ***********@*****.***

Summary

Organized and highly motivated employee eager to apply time management and organizational skills in various environments. Dedicated and compassionate professional with a strong desire to support others through attentive, respectful patient care. Compassionate about creating a positive experience for every individual by fostering trust, comfort and clear communication. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges.

Skills

Remote Office Availability

Administrative Support

Problem-Solving

Customer Service

Training & Development

Problem Resolution

Organization and Time Management

Microsoft Office Suite

Patient Communication and Care Coordination

TEAMS and WebEx

Experience

08/2025 - Current

Rover Pet Sitter - Norcross GA

Provide reliable and compassionate care for dogs and cats, including feeding, walking, playtime and administering medications.

Maintain strong communication with clients through daily updates and photos.

Ensure home remains secure and clean while clients are away.

1/2025 - Current

Synapse NeuroRehab and Wellness - Billing Assistant

Maintain up-to-date records of customer accounts and payments.

Update billing database with payment, adjustments and changes

Maintain confidentiality of billing and client information.

3/2024 - Current

Illinois Department of Human Services - Contractual Personal Service Administrator

Lead contract development and implementation activities for the Department, managing compliance and efficiency improvements.

Oversee financial reporting and tracking of grant contracts.

Led staff training on contract procedures and system tools.

Identify and resolve issues in grant processing and vendor communication

1/2022 - 3/2024

Illinois Department of Human Services – Contractual Accountant

Streamlined workflow processes by creating tools and templates to increase accuracy and efficiency.

Reduced processing errors by25% through improved data entry workflows.

Utilized Excel and internal systems to input, compile and reconcile financial data from multiple sources.

2021 - 2022

Advanced Center for Pain and Rehab. - Patient Care Assistant

Scheduled patient appointments answered calls and greeted visitors.

Prepped treatment rooms and maintained cleanliness standards.

Assisted with filing, billing, stocking and day to day operations.

10/2020 - 3/2022

Clothes Mentor - Sales Associate

Assisted customers in selecting outfits, accessories and gifts.

Maintained visual merchandising and handled POS transactions.

Supported special events, sales and buying.

5/2016 - 12/2021

Nelsons Catering - Lead Caterer

Oversaw setup, execution, and breakdown of catered events for private parties, weddings, corporate functions and large-scale gatherings.

Managed and trained catering staff to ensure seamless service and client satisfaction

Maintained high standards of presentation, cleanliness, and food safety throughout all service areas.

Resolved on-site issues quickly and professionally to ensure smooth event flow.

07/2016 - 12/2021

Illinois Department of Human Services – Procurement and Fiscal Office

Collected and organized documentation for purchase orders, vendor contracts and fiscal audits.

Prepared and reviewed daily, weekly and monthly procurement reports for leadership oversight.

Maintained detailed database related to vendor pricing, product availability and supplier performance.

Managed procurement timelines and prioritized purchasing projects to meet departmental needs.

07/2005 - 12/2016

Illinois Department of Human Services – Child Care Program Manager.

Illinois Department of Human Services – AmeriCorps Program Manager

Performed follow-up calls to customers regarding their benefit inquiries.

Resolved customer complaints in a timely manner while maintaining professional attitude.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Analyzed data collected during the program operations site visits and reported results accordingly.

Managed 33 statewide AmeriCorps Programs to ensure compliance with the National Corporation.

Audited financial records and program files to ensure compliance with the federal guidelines.

Managed $15M in federal grant dollars including Administrative, Training and Program funding.

Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.

Organized events such as conferences or seminars aimed at promoting awareness around National Service..

07/1898 -12/2005

Illinois Department of Public Aid – Legislative Assistant

Illinois House of Representatives - Legislative Assistant

Illinois Department of Insurance - Legislative Assistant

Illinois Department of Human Services - Legislative Assistant

Leveraged and increased knowledge of legislative processes within state and local government structures.

Used Microsoft Office Suite to draft correspondence, respond to emails and adjust scheduling.

Drafted letters, emails, memoranda, and other communications on behalf of the Member.

Managed complex calendars for individual appointments, meetings, public events, and travel.

Education and Training

06/1985

Jacksonville High School Jacksonville, IL High School Diploma

References available upon request.

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