Customer Service Representative
Resume:
Breona Furman
Customer Service Rep
Auburn, AL **832
*************@*****.***
Professional Summary
I am self driven person. I’m normally the person who motivates the team to work hard to help each other at any time. No task or assignments is too difficult for me. Quick learner also very hands on, great people skills; I’m a great listener and quick with improvement ideas under any circumstances. All of my previous jobs have given me the experience to be anything I desire. By hiring me you wouldn’t regret it. Willing to relocate to: Columbus, GA
Authorized to work in the US for any employer
Work Experience
Medicare Customer Service Representative
CVS CAREMAK-Remote
October 2023 to Present
Assist member provider office and serving facilities with doing pre authorizations to get the member medication approved, Fax approval letters and go over denials .use As400 to Run rx test claims that medication are being dispensed through the members pharmacy benefits . Customer Service Representative
DentaQuest insurance-Remote
December 2022 to October 2023
Verify Providers/members information before assisting. Give benefits breakdown, review claims that have been processed. Find providers for members
Send out member ID cards for member verification.
Assist with explanation of benefits questions about claims for members and providers . Give claim status .
Provider technical support for providers and members portal . Customer Service Representative work from home
eSolutions, Inc. wipro-Contract ended
June 2021 to December 2022
• Resolve customer complaints via phone or email,
• Use telephones to reach out to customers and verify account information.
• Technique support for the online portal (help unlock accounts)
• Greet customers warmly and ascertain problem or reason for calling.
• Schedule & register employee/customers for Covid-19 testing
• Schedule & register employee/customers for Vaccine shot
• verify hippa
• provide callers with location of event center for testing or vaccine Customer Service Representative
eSolutions, Inc. lincare-Remote
January 2021 to June 2021
Provided service for patient with respiratory care needs such are Ventilators, Nebulizer kits, Hospital beds, home concentrator etc.. Assist patient with placing orders and sending message to the primary branch. Also reaching out to on call driver to for emergencies situations. Answering over 80 calls a day . Working in Citrix workspace.
DFA Dinner Facility Server
L&S Service-Fort Benning, GA
May 2017 to December 2020
Take food and drink orders from customers accurately and with a positive attitude. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Engage with customers in a friendly manner. Knowledge of the menu, with the ability to make suggestions. Ensure tables are enjoying their meals and take action to correct any problems. Collect payments from tables. Prepare checks that itemize and total meal costs and sales taxes. Help food preparation staff when necessary. Customer Service Representative/Claims Specialist
Aflac-Columbus, GA
January 2015 to April 2017
Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/ tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers and also help with technical support in members portal.
Assistant Coordinator
Road of America Motor Club-Columbus, GA
2009 to 2014
Road side assistance call center dispatching.Help members with any type of road assistance by gathering policy number, location and a good contact number . Dispatch provider to members location after sending payment confirmation. Inform members in estimated time of arrival of the provider. Education
High school diploma or GED
Cornerstone-Remote
January 2024 to January 2025
Skills
• Tax experience
• Customer service (10+ years)
• Presentation skills
• Medical terminology
• HIPAA (10+ years)
• Typing (10+ years)
• Google Suite
• Presentation Skills (10+ years)
• Microsoft Word (10+ years)
• Remote access software
• Time management
• Citrix
• Guest services
• Manufacturing
• Working with people with disabilities
• Cash register
• Salesforce (4 years)
• Windows
• Phone etiquette
• Auditor (Less than 1 year)
• Computer skills
• Assembly
• Excel (10+ years)
• -Active listening
-Communication
-Customer Service
-Leadership
-Problem-solving
-Time Management
-Integrity
-Dependability
-Open-mindedness
-Teamwork
-Creativity
-Critical Thinking
-Organization
-Empathy
-Willingness to learn
• Auditing
• Food Preparation (10+ years)
• Typing
• Customer service
• Technical support
• Leadership
• Serving Experience (2 years)
• Microsoft Excel
• Live chat
• VPN (10+ years)
• Sales
• Pharmacy Technician Experience
• Microsoft Office
• Pricing (5 years)
• Phone triage
• Zendesk (4 years)
• Quality Audits
• VPN
• Citrix (10+ years)
• Google Docs
• Organizational skills
• Microsoft Powerpoint (10+ years)
Languages
• eng - Expert
Certifications and Licenses
Driver's License
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