Assistant Supervisor Sales Associate

Nicholas A. Lamaine, III

*** ******** ******, *** *****, Nevada 89107 Home: 702-***-**** Cell: 725-***-****

Objective: To obtain a dynamic multi-tasking position where my skills and experience will positively impact the internal and external customer.

Experience:

Boulder Station – 4111 Boulder Hwy, Las Vegas, NV 89122 Feb 2024 – July 2025

Cage Manager

- Supervise cashiers performing daily cage functions

- Verify and assist the cashiers with transactions of $3,000 and above.

- Assist with the balancing of all banks, main, cash, marker, and chip.

- Track FMLA usage.

- Issue discipline and positive feedback for cashier balancing and title 31 errors.

- Any other functions to assist with the smooth operation of the shift.

Aria Casino – 3700 Las Vegas Blvd, Las Vegas, NV 89109 June 2017 – Jan 2024

Cage Assistant Supervisor

- Supervise cashiers performing daily cage functions

- Verify and assist the cashiers with transactions of $5,000 and above.

- Assist hosts with inputting credit lines and processing airfare and allowance.

- Assist with the balancing of all banks, main, cash, marker, and chip.

- Track FMLA usage.

- Process all incoming and outgoing wire transfers.

- Issue discipline and positive feedback for cashier balancing and title 31 errors.

- Handle most computer related tasks due to my previous IS/IT background.

- Any other functions to assist with the smooth operation of the shift.

Eastside Cannery Casino – 5255 Boulder Highway, Las Vegas, NV 89122 Oct 2015 –June 2017

Assistant Cage Manager

- Oversee daily operation of the cage

- Process and attempt to collect on casino returned items from the bank.

- Evaluate and issue requested credit lines submitted through online credit applications.

- Review and adjust shift schedules according to customer flow.

- Interact with outside vendors to improve computer applications.

Sports Chalet – 8825 W Charleston Blvd, Las Vegas, NV 89117 Aug 2015 – Oct 2015

Sales Associate

- Assist customers in finding the correct sports gear.

- Stock and keep the assigned area neat and clean.

Bellagio – 3600 Las Vegas, Blvd, NV 89109, 702-***-**** July 2005 – Aug 2015

Cage Assistant Supervisor Dec 2005 – August 2015

- Supervise cashiers performing daily cage functions

- Verify and assist the cashiers with transactions $5,000 and above.

- Assist hosts with inputting credit lines and processing airfare and allowance.

- Assist with the balancing of all banks, main, cash, marker, and chip.

- Track FMLA usage.

- Process all incoming and outgoing wire transfers.

- Issue discipline and positive feedback for cashier balancing and title 31 errors.

- Handle most computer related tasks due to my previous IS/IT background.

- Any other functions to assist with the smooth operation of the shift.

Cage Cashier July 2005 – Dec 2005

· Main Bank

- Make exchanges to replenish money used by window cashiers

- Collect, assemble and process deposits for the day.

- Handle all transactions dealing with the casino.

· Marker Bank

- Document and track all credit transactions made by players

· Fill Bank

- Send requests for chip replacement for table games.

- Employee window – cash tips and make money exchanges for casino retail outlets.

· Front Window

- Exchange chips for cash for guests

- Cash checks

- Accept payments and process requests for markers and credit.

- Exchange foreign currency

Caesar’s Palace 2003 – July 2005

Main Cage

· Main Bank

- Make exchanges to replenish money use by window cashiers

- Collect, assemble and process deposits for the day.

- Make all transactions dealing with the casino.

· Marker Bank

- Document and track all credit transactions made by players

· Fill Bank

- Send requests for chip replacement for table games.

- Employee window – cash tips and make money exchanges for casino retail outlets.

· Front Window

- Exchange chips for cash for guests

- Cash checks

- Accept payments and process requests for markers and credit.

- Exchange foreign currency

- Process paperwork for starting and reactivating credit lines

Ballys 2000 – 2003

Main Cage

· Main Bank

- Make exchanges to replenish money use by window cashiers

- Collect, assemble and process deposits for the day.

- Make all transactions dealing with the casino.

· Marker Bank

- Document and track all credit transactions made by players

· Fill Bank

- Send requests for chip replacement for table games.

- Employee window – cash tips and make money exchanges for casino retail outlets.

· Front Window

- Exchange chips for cash for guests

- Cash checks

- Accept payments and process requests for markers, credit.

- Exchange foreign currency

- Process paperwork for starting and reactivating credit lines

Lady Luck Casino Hotel, Las Vegas, NV 1987 - 1999

Front Office Manager Apr 99 - Dec 99

• Responsible for the daily management of the front desk, PBX, valet, and bell staff.

• Implemented in-depth customer service training programs that reduced clerical errors and

increased guest satisfaction.

• Resolved guest complaints.

System Administrator Sep 97 - Apr 99

• Wrote and maintained rating program for slot and pit departments.

• Wrote and edited property wide software.

• Trouble shot and fixed PC troubles for company's PC users.

• Researched and provided information to resolve hotel disputes.

Human Relations Trainer Nov 96- Sep 97

• Assisted in writing manuals.

• Facilitated training classes in human relations topics.

• Developed training manuals for hotel computer system.

• Implemented computer system training.

MIS Technician Nov 93 - Nov 96

• Customized hotel computer program package.

• Resolved hardware and software problems for PC users.

Front Desk Night Audit Agent Oct 90 - Nov 93

• Ran and distributed all hotel data reports for upper management.

• Audited front desk clerk's work and forwarded it to accounting department.

• Performed normal front desk operations.

Slot Manager Oct 87 - Oct 90

• Managed and scheduled change personnel and cocktail servers.

• Verified change banks.

• Fixed machine problems.

Fashion Show Mall June 86 – Oct 87

Security Officer

· Patrol mall property

· Write reports

· Detain people when required.

United States Air Force - Staff Sergeant Sept 79 – June 86

• Technical school instructor

• Flight line controller

• Fighter Jet repair

EDUCATION:

• Weber State College, Utah 1980 -1983

• University of South Carolina, South Carolina 1983 -1985

Worked toward a bachelor’s degree in electrical engineering

• College of Southern Neveda 2020 -2020

References:

Patrick English Friend 702-***-**** Known for 23 yrs

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