Business Director Operations

Andrea Hunter, Business Director

Raleigh, *****, US, 313-***-****, *************@*****.***, Dr Andrea Elise Hunter SUMMARY Dynamic Community Business Director with over 5 years of experience in business operations and team management. Proven expertise in overseeing organizational functions, managing personnel, and enhancing operational efficiency. Achieved a remarkable sales increase of 13% within 60 days in previous roles and successfully built a client base of over 300. Passionate about driving positive change and fostering community engagement, contributing uniquely to organizational success.

WORK EXPERIENCE

05/2025 – 07/2025 Captain, Macy Raleigh

Oversaw a team of six individuals, ensuring peak performance and collaboration.

Directed the layout of the women's department, guaranteeing that quality, style, and presentation adhered to brand standards. Managed team dynamics, coordinated production schedules, selected materials, and analyzed fashion trends and customer preferences. 08/2024 – 03/2025 Community Business Director, Atria Senior Living Raleigh Fulfilled the role of Community Business Director, orchestrating and supervising the business office functions within the community. Served as the primary resource for addressing inquiries from residents, families, and employees regarding cash receipts, billing, vendor payments, expenses, payroll, and benefits.

Streamlined processes for maintaining accurate payroll and benefits data, ensuring consistency.

Oversaw the collection and maintenance of resident data, including statement accuracy, aging reviews, billing accuracy, and demographic information.

Supervised front desk and clerical personnel, handling scheduling, assignments, performance reviews, hiring, and disciplinary actions in line with company policy.

Collaborated with the Executive Director to manage community operations, utilizing discretion to review and advise on billing issues, expenditures, and budgetary matters.

Directed accounts receivable management, including the follow-up on unpaid balances to improve cash flow.

Ensured accurate coding of accounts payable and accrued expenses as necessary.

Supervised collection of employee data related to demographics, payroll, benefits, and leave administration.

Maintained compliance with company policies and local regulations regarding employee file management.

Assisted in the month-end close process, including accrual preparation and analysis of operating statements.

Engaged in special projects and assignments as needed, contributing to community growth and efficiency.

Acted as the 'manager-on-duty' regularly to support community operations. Conducted inquiry tours as part of the sales process when required, ensuring a quality experience for potential residents. Performed additional duties as assigned.

03/2022 – 09/2023 Administrative Officer, ABC Commission Legal Division Raleigh Gained comprehensive knowledge of the agency's office procedures and practices, including ABC violation case management and utilization of the ABC permit database.

Scheduled meetings and training sessions for support staff and agency attorneys, enhancing workflow and communication.

Monitored productivity levels of support staff, reporting findings to the General Counsel.

Facilitated weekly meetings with support staff and Assistant General Counsel to track departmental goals and performance metrics. Communicated with permittees regarding missing documents for ABC violation cases, ensuring timely resolution of issues. Engaged with defense attorneys on behalf of agency attorneys to assist in resolving ABC cases.

Assisted attorneys in improving performance metrics through constructive feedback during weekly meetings.

Conducted and participated in virtual meetings with the Legal Section via Microsoft Teams, maintaining collaboration and oversight. Instituted monthly training sessions for support staff to boost efficiency and expand knowledge.

Developed a solid understanding of the Alcoholic Beverage Control Laws and North Carolina General Statutes for legislative guidance. Managed work schedules and timesheets for temporary employees, ensuring compliance with agency policies.

Prepared the monthly Notices of Alleged Violations and Offers in Compromise using the CODA legal database.

Leveraged Microsoft 365 daily to draft legal documents and spreadsheets for General Counsel and agency attorneys.

Collaborated closely with General and Assistant General Counsel on special projects, providing valuable input and research as needed. Assisted attorneys and office support staff with casework while administering resource inventories and departmental supplies. Provided exemplary customer service to permittees and the public both in person and via telephone interactions.

Supported monthly ABC Commission meeting duties, including file organization, equipment setup, and attendee greeting. Collected and analyzed metrics related to various Legal Section processes to recommend efficiency improvements, submitting findings to legal administration.

Ensured timely preparation and distribution of letters and legal documents, adhering strictly to deadlines.

Processed payments for all permits and created deposit records for daily financial transactions.

Managed daily deposits from the warehouse to financial institutions, employing proficiency with scanners, fax machines, copiers, and various computer applications including Microsoft Excel, Teams, PowerPoint, NC ABCC database (CODA), Outlook, and Microsoft Word. Maintained files and documents according to ABC Commission practices and procedures.

03/2021 – 03/2022 Home Furnishing Consultant, Home Furnishing Consultant Raleigh NC Functioned as a Sales Associate, primarily responsible for greeting customers and assisting them in selecting the perfect furniture and accessories for their homes and outdoor settings.

Maintained ongoing support throughout the delivery process, ensuring customer satisfaction from the initial interaction until the furniture arrived. 11/2020 – 03/2021 Acting Store Manager, Talbots – Triangle Raleigh NC Oversaw store operations, including opening and closing procedures, staff scheduling, and inventory management.

Managed budget operations and monitored all financial transactions in and out of the store.

Conducted weekly staff meetings to drive team engagement and ensure fulfillment of online direct orders, optimizing customer service. Coached and mentored staff to deliver memorable customer service experiences.

03/2020 – Present Key Holder (Supervisor- Client Specialist), Talbots Raleigh NC Currently supervising a team of 6-8 individuals, managing scheduling, payroll, coaching, mentorship, client appointments, merchandising, inventory, and customer service.

Trains staff weekly on customer service initiatives through the H.E.R. program.

Oversees all in-store promotional displays and visual merchandising. Maintains effective floor sets and client specialist protocols. 08/2019 – 10/2019 BDC Manager, Mitsubishi Motors Raleigh NC Managed the business development center (BDC) at Mitsubishi Motors, overseeing appointment setting for potential customers to meet with sales representatives.

Trained all new BDC agents, scaling staff to 12 across two locations. Tracked incoming calls and appointment schedules, ensuring effective communication and follow-up with clients.

Collaborated with the Sales Manager to confirm appointments and maximize revenue opportunities.

Monitored internet lead flow and established guidelines with vendors to improve lead quality.

Facilitated team meetings to enhance performance and increase successful appointment rates.

12/2018 – 05/2019 Cosmetic Manager, Belk Raleigh NC Managed daily sales operations and trained a team of 4 staff members while aligning goals with both Belk and Laura Mercier's objectives. Achieved a ranking in the top 5% for customer service satisfaction within the store.

Developed win-win coaching solutions to enhance team performance and customer satisfaction.

Delivered training sessions for future account coordinator positions at 13 Belk locations across North and South Carolina.

Increased sales by 13% in less than 60 days, successfully recruiting new clients to Laura Mercier who had never before tried the products. Led the team to consistently meet monthly goals, frequently earning divisional bonuses.

09/2018 – 12/2018 Team Leader/Supervisor, Belk Raleigh NC Served as Lilly Pulitzer Specialist, leading sales goal achievement and coaching the team to exceed performance metrics.

Ensured the attainment of daily and monthly sales targets, ranking in the top 5% for customer service surveys in the store.

Earned personal and departmental commissions and bonuses through demonstrated sales success.

Implemented visual displays and created live events to showcase new merchandise among clients.

Maintained cleanliness throughout area and fitting rooms, enhancing the customer experience.

03/2017 – 09/2018 Counter Manager, Belk Raleigh NC Managed daily sales operations and trained a team of 8 to 10 staff, successfully aligning with both Belk and Clinique's objectives. Achieved three promotions within the first seven months at Belk, illustrating strong performance.

Transformed a counter deficit of 39% into a 20% increase within 90 days, receiving customer satisfaction survey ratings in the top 5%. Recognized for achieving both national and regional bonuses through exceptional performance.

Coordinated with other departments to create successful events that drove traffic and sales.

Developed innovative customer engagement strategies to attract new business and enhance brand reach.

Coached and trained fellow Counter Managers, leading to heightened performance across locations.

01/2007 – 05/2019 CEO and Executive Director, Elise Beauti Full Inc. USA Founded a company aimed at inspiring and empowering women to overcome personal challenges while fostering healthier relationships and inner peace.

Provided coaching, counseling, and encouragement to clients facing career and personal obstacles.

Achieved nearly 1 million in sales since inception, building a customer base from zero to over 300 clients through exceptional service. Continued to expand the client base until relocating to Raleigh, NC, in 2016.

10/2007 – Present Coach Part-Time, Worth It Life Coach USA Facilitated personal coaching sessions, guiding clients toward meaningful life changes through a structured five-step process to help achieve their aspirations.

Focused on solution-oriented coaching to lead clients toward a more fulfilling and satisfying life.

01/2006 – 01/2017 Founder of Cosmetics Line, EB Cosmetics Raleigh NC Developed a product line that expanded from 0 to 950 products, demonstrating exceptional growth and market presence. Achieved top sales consecutively for 11 years, marking a significant accomplishment in the cosmetics industry.

Oversaw a yearly operating budget exceeding $150k and played a pivotal role as part of the Board of Directors.

Managed a team of over 10 employees, handling payroll, shipping, and receiving operations.

Participated in product analysis, label design, and packaging development processes.

01/2006 – 01/2017 Director of EB Cosmetics, EB Cosmetics Raleigh NC Delivered over $500k in product sales since the company's establishment, contributing significantly to overall revenue.

Assisted in the creation and development of a 900+ product line, solidifying the brand's market position.

Trained and supervised more than 125 makeup artists to enhance service quality and brand representation.

Coordinated the national launch party and expanded brand presence across five locations in metropolitan areas.

Negotiated partnerships with a Hollywood actress to enhance product visibility and credibility.

Ensured product placement in two major malls in metropolitan areas, increasing accessibility and brand reach.

Engaged national figures such as singers and the Mayor of Southfield to endorse and support the brand.

Applied products to over 2,500 women and 500 brides, showcasing the brand's effectiveness and appeal.

Developed new seasonal product lines for Spring, Summer, Fall, and Winter each year, maintaining brand relevance and engagement. 01/1996 – 01/2004 Sr. Sales Director, Mary Kay Cosmetics Detroit MI Consistently achieved yearly sales between $300,000 and $500,000 over a four-year period, demonstrating sales acumen.

Marketed cosmetics products to consumers nationwide, expanding brand recognition and loyalty.

Provided support and guidance to offspring directors in building their sales areas and enhancing team performance.

Motivated, coached, and trained representatives on both local and national levels, fostering a dynamic sales environment.

Led a national sales organization consisting of 120 representatives, driving overall team performance.

Demonstrated exceptional multi-tasking and project management skills to meet and exceed sales goals.

Successfully drove a 'Free Car' program, including the Pink Cadillac, for eight years, mentoring over 25 women to achieve their own 'Free Cars.' EDUCATION

08/2007 – 06/2011 Destiny Christian University

Bachelor's degree, Theology

Roseville, MI

SKILLS Payroll Shipping and Receiving

Microsoft Excel Microsoft Teams

PowerPoint CODA

Outlook Microsoft Word

Customer Service Coaching

Counseling Communication

Teamwork Leadership

Training Sales

Mentoring Merchandising

Customer Service Experience Team Development

Negotiation Event Planning

Budgeting Scheduling

Time Management Project Management

Customer Retention

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