Case Management Customer Service
Resume:
RASHAWNA CHERRY
***********@*****.***
Objective :
Detail oriented administrative professional with strong organizational skills seeking a challenging role to contribute efficiency and support a dynamic work environment.
Skills :
● Customer service oriented
● Good communication and interpersonal skills
● Attention to detail
● Multi- tasking
● Ability to work well with others and independently
● Time management
● Problem Solving
Experience :
Platinum Community Care, Brooklyn - Supervisor
March 2023 - PRESENT
● Supervise and support a team of caseworkers in providing comprehensive case management services to migrant, asylee, or homeless individuals facing medical, behavioral, substance use, or social challenges.
● Advocate for clients by coordinating with community agencies, healthcare providers, and other support services to ensure access to necessary resources
● Oversee case management processes, including client assessments, service planning, referrals, and follow-ups to promote wellness self-management and reduce emergency room visits or hospitalizations.
● Ensure compliance with facility rules, regulations, and program policies while educating clients on available services.
● Maintain accurate and confidential case records, including case notes, statistical reports, and documentation of client progress.
● Develop and facilitate workshops, team meetings, and training sessions to enhance service delivery and staff development.
● Handle crisis situations and coordinate emergency responses, including arranging medical services and interventions as needed.
● Collaborate with interdisciplinary teams to assess program effectiveness, identify service gaps, and implement improvements.
The Learning Ladder, Brooklyn - Assistant/ Teachers Assistant January 2020 - March 2023
● Scheduled and coordinated all meetings, appointments, and inspections for supervisors, managers and staff.
● Worked to alleviate executive overload by handling all customer interactions for the company including walk-ins, email and phone interactions.
● Responsible for training and development of incoming staff.
● Worked to ensure quality service was delivered and addressed and resolved all customer issues in a timely manner.
● Maintain order and cleanliness of the environment daily.
● Track students' attendance and class schedule.
● Assist teachers with various tasks such as preparing assignments, making materials and plan activities, and informing parents of their children's progress.
● Help children adjust, learn and socialize and report to teachers of possible behavioral problems. Created strategic action plans between students and parents for follow up. Blue Doves Daycare - Brooklyn - Onsite Provider
February 2017 - December 2019
● Cared for children ranging in age from 6 weeks to 12 years old
● Children in care included children with Autism, partnered with their specialist to continue learning exercises.
● Develop and implement lesson plans based on ages and abilities of children which included but not limited to reading, math, and writing.
● Balanced schedules to provide optimized rest, play and educational periods.
● Login children's meals daily into CACFP Kid Care to provide a weekly budget for meal plans.
● Maintained daily records of attendance, healthcare, checks and behaviors.
● Secured indoor and outdoor premises to ensure children under the care of the center were constantly monitored and cared for appropriately.
● Communicated with parents on noticeable opportunities and helped with correction. Tender Touch - Brooklyn - Assistant
June 2012 - February 2017
● Implemented and monitored activities centered on promoting learning and imitative play.
● Cared for children ages 2-12 years old.
● Scheduled time for meals and refreshments for children, accounting individual dietary needs and restrictions.
● Conducted art programs with children which provided facilities with decoration based on weekly and monthly focus.
● Sanitized all areas of recreation and rest to keep the facility up to standard
● Helped organize faculty discussions around learning opportunities for children on site. Education
York College,New York - Business Administration and Management August 2008 - May 2012
Training
● CPR training Certified
● Special Needs- Autism 30 Hours Renewal Training
● 5-hour health and safety training
References available upon request
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