Customer Service Representative
Resume:
Brittany Broom
Grovetown, GA *****
****************@*****.***
#readytowork
Willing to relocate to: Augusta, GA - Grovetown, GA - Martinez, GA Authorized to work in the US for any employer
Work Experience
Team Leader
Chedddars - Augusta, GA
June 2020 to Present
Became shift leader after 6months if coming back to cheddars. I cash out our servers handle shift leader reports truck orders. i also help with the safe deposit drops at the end of the night i do prep and rover fry cook and line cook
Customer Service Representative
Circle K - Martinez, GA
December 2017 to Present
Customer Service Rep.
Cashier
Back Stock/Stocking/
Scanning in Vendors
Resident Assistant
Augusta Gardens Senior Living - Augusta, GA
January 2019 to June 2019
Assisting with showers and eating
made sure that the residents had an easy transition from living the families set up the dinning hall for all meals
taking residents food order
assisted with daily activities
Bill Collector
Contract Callers Inc. (CCI) - Augusta, GA
May 2015 to December 2015
Taking online payments and payments over the phone Setting up payment arrangements
Server/Hostess
Cheddar's Casual Cafe - Augusta, GA
March 2014 to October 2015
Responsibilities
Greeting customers once they were seated
taking order
cashing tables out via cash or credit card
Accomplishments
within in my second month i was trained in every operation serving
hosting
busing
and also helping the bartenders with taking orders and help clean during and after there shift Skills Used
Patience
Great Customer Service skills
Money Transactions
McDonalds Crew Member
McDonald's - Evans, GA
December 2013 to August 2014
cashier
Banquet Server
Augusta Staffing - Martinez, GA
November 2012 to January 2013
severed for all the wells Fargo holiday banquets held at the Marriott hotel Education
G.E.D in G.E.D
Augusta Technical College - Augusta, GA
March 2018 to November 2018
Skills
• Call Center
• CSR
• Customer Service
• Customer Support
• Customer Care
• Banquet Experience
• Busser
• Restaurant Experience
• Serving Experience
• Food Safety
• Catering
• POS
• Culinary Experience
• Food Service
• Upselling
• Kitchen Experience
• Food Preparation
• Host/Hostess
• Kitchen Management Experience
• Cooking
• Retail Sales
• Shift Management
• Restaurant Management
Assessments
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Scheduling — Completed
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Sales skills — Proficient
February 2021
Influencing and negotiating with customers
Full results: Proficient
Written communication — Proficient
June 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Administrative assistant/receptionist — Completed
June 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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