Customer Service Call Center
Resume:
NaDeen O. Williamson
******.*.**********@*****.***
Customer service Professional
Suffolk, VA 23434
Map Communications, Inc. - Chesapeake, VA Call center receptionist
May 20117- March 2025
•Duties include taking accurate messages from callers while answering and handling high volume inbound-calls in a professional manner from patients, doctors, and from customers needing assistance with appointments and services ranging from and not limited to any service/ appointments /
•Answering calls and determining proper resolution priority for emergency situations
•Maintaining a professional, positive upbeat voice appropriate to call. Some calls require answering-questions or addressing any concerns callers may have. Properly transferring calls to others such as but not limited to other employees, doctors, on call technicians as well as conferencing in a 3rd party to assistance with de-escalation or interpreter services to assist callers with language barriers
Front Office Supervisor
Delta Hotels By Marriott - Chesapeake, VA
August 2017 to May 2019
•Part of team during full year long renovations
•Check in/ out guests while working with the housekeeping, sales, banquets to provide excellent customer service
•Process payments for stay. Responsible for developing and working with employees to exceed-performance standards in sales revenue
Skywest Flight Attendant
American/United Airlines - Chicago, IL
September 2015 to July 2017
•Ensure compliance with safety regulations Adhere to established procedures and performance standards
•Represent brand standard for American Airlines, United Airlines as well as regional partners.
•Prepare/serve meals and beverages including alcohol
Greet passengers, assist with carry-on baggage stowage, and deliver onboard announcements. Provide leadership in emergency and non-emergency situation resolve passenger situations during flight, including disorderly passengers.
Warranty Specialist / Service Advisor Assistant
Priority Auto Group
December 2012 to July 2016
Beginning at Priority Acura dealership with primary responsibilities and not limited to communicating with customers answering inbound calls to schedule appointments.
Process warranty claims relating to recalls on vehicles
• Maintain data for vehicle services. Submit insurance claims in timely manner.
Assistant General Manager (AGM)
Ocean Beach Club Resort
October 2010 to 2012
Monitored the Food & Beverage Outlets to ensure proper staffing, management coverage and act as a liaison to General Manager.
• Assist with all the VIP guests to ensure flawless stay. Generate reports for daily, weekly and monthly updated revenue and adjustments to guarantee balanced financial aspects of bookkeeping.
Hotel Brand Experience
Norfolk Waterside Marriott Front Office Manager
May 1999 to September 2007
Sheraton Hotel
Hilton Va Beach Oceanfront
Duties include but not limited to:
•Check in/ out guests while working with the housekeeping, sales, banquets to provide excellent-customer service
•Process payments for stay. Responsible for developing and working with employees to exceed-performance standards in sales revenue
•Hired to maintain brand standard for Sheraton Hotel during a $36 million renovation. Supervised as many as 25 agents between, front office as well as concierge, housekeeping and valet/ bell staff.
Education
Bachelor of Arts in Psychology in Psychology
Norfolk State University - Norfolk, Virginia
Graduation - May 2016
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