Revenue Cycle Administrative Assistant

ZHAINA RHYNE

*** ******* ******, ******, **. ****1

MOBILE: 980-***-****

******.*****@*****.***

WORK HISTORY

Southland Health and Rehab October 2023 - June 2025 Revenue Cycle Manager

● Manage billing and claims: Ensure accurate and timely submission of claims to insurance providers.

● Manage collections: Track outstanding balances, negotiate payment plans, and resolve billing inquiries.

● Analyze revenue cycle data: Identify areas for improvement and implement strategies to reduce denials, increase payments, and improve cash flow.

● Maintaining patient fund accounts in compliance with state regulations

● Ensure compliance with all relevant rules and regulations of the state

● Reconcile bank accounts with the facility's posted cash Wellpath (Mecklenburg County Detention Center) – Charlotte, NC Apr 2022 – Jan 2023 Onsite Human Resources

● Our Administrative Assistant is responsible to the H.S.A./Department Head for the completion of various office clerical assignments

● Coordinates personnel and medical reports and files, interrelates and works effectively with all levels of authority

● Receive and direct all incoming calls on a multi extension telephone

● Assure outgoing mail is distributed appropriately on daily basis

● Receive and distribute claims

● Respond to and provide follow-up for Provider/Vendor inquiries as requested

● Make necessary updates to files, and modify filing system to accommodate changes in the conduct of the business affairs of the office

● Maintain credentialing log

● Receive all site meeting minutes and forward copies as appropriate

● Perform over-ow typing as needed

Carolina Home Care Solutions, Inc. – Charlotte, NC Jan 2018 – Apr 2022 Assistant Director

● Developed and manage employment programs, salary compensation and job evaluations, benefits, promotions, equal opportunity initiatives, and education and training programs.

● Developed staffing strategies and implementing programs and plans. Identifying and cultivating effective and appropriate sources for employee for all job levels.

● Created employee training and organizational development programs.

● Conducted performance reviews with personnel managers and monitoring employee attitudes, productivity, and performance outcomes.

● Managed the human resource management and payroll system and providing staff and directors with the essential reporting in order to help them in managing their employee resources.

● Recruited and retained top quality employees for each department and conducting interviews. Lifes Purpose Health Agency, Inc – Charlotte, NC Mar 2017 – Jan 2018 Office Manager

● Implements and maintains a budgeting and accounting system

● Complies with local, state, federal standards, laws and regulations in order to maintain offices licenses and certifications

● Clearly identifies and makes public all services provided by the home care agency

● Assure that standards of ethical business and clinical practices are maintained

● Organizes and directs the agency’s ongoing functions

● Completes, maintains and submits all reports required under State and Federal laws.

● Maintains a current organizational chart to show lines of authorized representative in her absence All in One Secretarial Service, Inc. – Charlotte, NC Nov 2014 – present Administrative Assistant/Tax Preparer (Seasonal)

● Preparing fast, accurate, personal returns, working with Taxwise software system.

● Accounting and bookkeeping services, providing exceptional customer service to our client base.

● Organizing and scheduling appointments, assist in the preparation of regularly scheduled reports. Interfor Inc – Swainsboro, GA June 2016 – Jul 2017 Safety Coordinator

● Developing, implementing, and monitoring environmental and occupational health and safety programs

● Identifying possible risks through risk assessments

● Creating safety regulations and procedures is an important part of the job.

● Safety instructions should be discussed with employees during training.

● Investigate accidents and incidents in your workplace.

● Regulating compliance with safety standards

● Updating yourself on any modifications to safety standards is a good idea. EDUCATION

West Laurens High School Sep 2012 – May 2013

High School Diploma

Skills

● Office Management

● Administration

● MS Office 365

● Google Docs

● Payroll

● Medical Billing

● Customer Service

● Safety Coordination

● EMR System

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