Medical Assistant Specialist Ii

Shanita Shaw

************@*******.*** 770-***-**** Cartersville, GA

SUMMARY

Seeking Health Information Specialist II role with 14 years of experience in medical records management and patient health documentation. Proven track record in maintaining HIPAA standards and optimizing production environments. Strong background in managing patient data and ensuring compliance, with extensive experience in electronic health records and medical chart preparation. WORK EXPERIENCE

Cencora Remote, USA

Benefit Verification Specialist May 2024

• Verified patient insurance benefits to ensure accurate coverage information and eligibility for medications.

• Collaborated with healthcare providers, insurance companies, and patients to resolve benefit-related inquiries.

• Maintained detailed records of verification processes and outcomes, adhering to company standards.

• Facilitated prior authorization by gathering necessary documentation and submitting requests to insurers.

• Communicated clearly with patients and healthcare providers regarding verification status and requirements.

• Escalated complex benefit issues to senior staff for resolution.

• Met or exceeded daily and monthly verification targets, contributing to department efficiency.

• Participated in training programs to stay informed on industry trends and insurance policy changes. Family Medicine Clinic

Medical Assistant Mar 2023 - May 2024

• Prepare patient charts and handle electronic prescription communications with pharmacies, ensuring readiness for daily appointments.

• Perform patient intake by obtaining vitals and medical histories, administer injections and vaccines, and assist physicians with examinations and procedures.

• Manage post-appointment follow-ups, including sterilizing instruments, communicating lab and imaging results, and coordinating referral schedules.

Northside Hospital

Medical Assistant Apr 2020 - Aug 2022

• Prepared and maintained patient charts with updated demographic information to ensure accuracy and readiness for daily consultations.

• Assisted physicians by scribing during patient visits and managed electronic prescription communications with pharmacies.

• Conducted initial patient assessments, including vital sign measurements and medical history recording, and facilitated patient care through scheduling, referrals, and administration of injections and vaccines. Adult Neurology of North Atlanta

Medical Assistant Mar 2015 - 2018

• Streamlined patient intake processes by accurately recording demographics and preparing daily medical charts, enhancing clinic operational efficiency.

• Conducted comprehensive patient assessments, including vital signs and medical history collection, to facilitate accurate diagnoses and treatment planning.

• Supported clinical procedures by preparing for and assisting with lumbar punctures and visual field tests, ensuring high standards of patient care and procedural success. Farmers Insurance

Front Office Receptionist Oct 2011 - 2014

• Managed appointment scheduling, ensuring efficient time management and coordination for multiple agents.

• Processed customer payments and maintained up-to-date insurance records, contributing to office organization and client satisfaction.

Mill Creek Family & Urgent Care

Medical Assistant Aug 2014 - Aug 2014

• Conducted comprehensive data entry for patient admissions, billing, and collections, ensuring accuracy in capturing demographics and medical information.

• Administered IV therapy, performed diagnostic tests including Strep A rapid testing, managed phlebotomy and lab services, and assisted with physical exams, contributing to efficient patient care and clinical operations. Dun & Bradstreet

Administrative Assistant Dec 2008 - 2011

• Managed comprehensive research and compiled statistical reports, ensuring accurate and timely responses to information inquiries.

• Delivered high-level customer service, maintaining confidentiality and effectively communicating entitlement information to a diverse clientele across North America. EDUCATION

MedTech College

Associate of Applied Science of Medical Assisting Degree, Medical Assisting Atlanta, Ga.

August 2013-2014

Chattahoochee Technical College

Associate of Applied Science, Medical Assisting

Marietta, Ga.

January 2010-2013

Georgia Highlands College

Business Administration Degree, Business Administration Cartersville, Ga.

January 2006-2010

CERTIFICATIONS

BLS Health Care Provider (CPR) Certified None

HIPAA Certified None

Bloodborne Pathogens (OSHA) Certified None

First Aid Certified None

SKILLS

Electrocardiogram • Venipuncture • Administer Medications • Autoclave • Patient Vitals • Prenatal Injections • Centrifuge • Diagnostic Image • Patient Preparation • Laboratory Samples • Phlebotomy • Pharmacology • Front Desk Reception • Account Payable • QuickBooks • Appointment Scheduling • Recordkeeping/Filing • Strong Interpersonal Skills • Insurance Verification • Microsoft Office/Excel • Organized • Detail Oriented • Data Entry (60 WPM) • CPT- & Icd-10 • Internet Savvy • Computer Skills • Problem-solving • Organizational Skills • Communication Skills • Detail-oriented • Computer Proficiency

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