Technical Support Help Desk
Resume:
Kevin Vann
Help desk and field technical support .
East Orange, NJ 07018
****.*****@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Jr. Network Engineer
HTI Consultants - Parsippany, NJ
April 2023 to Present
Trained and deployed to locations with various networking issues. Hardware and software server room install and troubleshooting.
Cabling Cat 6 and sonic wall install. Access point install. Technical Support Engineer
Softcom Systems, Inc - New Jersey
November 2021 to Present
Technical support for New York’s financial district. Supporting employee’s ticket’s through Service now and Sales force. Hardware and software upgrades restoring decommissioned computers.Parts replacement. Help desk Email and chat support.
Field Technical Support
Tekwiessen - East Orange, NJ
November 2019 to Present
• Technical support for Dell and Lexmark workstations and laptops .
• Maintenance of printers and networking break/fix) team.
• Help desk Email and chat support.
Technical support
Direct Source - Minneapolis, MN
July 2017 to January 2018
Call center technical support for firmware updates as well as installation of hardware.
• Ongoing technical support for store management.
• Support for the installation of security features and technical devices.
• Knowledge base and case creation.
• Remote access troubleshooting.
Technical support
Honeywell Technical
March 2013 to July 2017
• Technical support in for firmware and installation of systems.
• Smart Home installation support.
• Internal Hardware support.
• Technical support for field technicians.
• Creating and updating knowledge base articles.
Technical support position for Target technical infrastructure Target Technical
May 2008 to March 2013
• Cisco Remote access.
• Active directory administration.
• Support for corporate and target locations technical applications.
• E mail and chat technical support.
Microsoft Sales associate
Microsoft - Seattle, WA
April 2005 to June 2008
Sales of both hardware and software for Microsoft and its liaison's • Company Goals exceeded for customer experience and Sales Metric's met consistently • Technical support • Customer retention • Microsoft windows 7 certified.
Education
Associate in Information technology
Community College of Denver - Denver, CO
January 2009 to January 2012
Bachelor's in Computer science
Community college of Denver
Skills
• Help Desk
• Desktop Support
• Helpdesk Support
• Customer Support
• Call Center
• Tech Support
• Customer Service
• Service Desk
• Operating Systems
• Network Support
• Firmware
• WAN
• Microsoft Windows
• Remote Access Software
• Ethernet
• VPN
• Troubleshooting
• Management
• Sales
• Supervising experience
• Technical support
• Computer literacy
• Computer networking
• Microsoft Excel
• Microsoft Word
• Software troubleshooting
• Computer skills
• Bomgar
• TCP/IP
• VoIP
• LAN
Certifications and Licenses
Driver's License
Assessments
Technical support: Customer situations — Proficient January 2022
Responding to technical support situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Technical support — Proficient
May 2022
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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