Customer Support Representative

Julie Buchheister, Customer Support Representative

Houston, 77066 USA (C) 775-***-**** *****.***********@*****.*** http://linkedin.com/in/juliebuchheister264071310

SUMMARY Detail-oriented Customer Support Representative with over 4 years of experience managing healthcare authorizations and financial processes. Proficient in training peers and coordinating care for Veterans, demonstrating strong organizational skills and attention to detail. Successfully improved operational efficiency through effective communication with patients and providers. Eager to leverage diverse skill set and commitment to excellence to enhance financial operations for a forward-thinking company. Four plus years of experience working remotely

WORK EXPERIENCE

12/2019 – 02/2024 Community Care Specialist, Sierra Nevada Healthcare System VAMC (Veteran’s Hospital)

Executed Community Care functions remotely during COVID-19 quarantine.

Reno, USA

Enrolled eligible Veterans into VA Health Care and validated their military service.

Educated peers on funding accounts and coordinated travel arrangements for Veterans.

Facilitated support and transportation for the remains of deceased Veterans.

08/2018 – 12/2019 Program Support Assistant, Sierra Nevada Healthcare System VAMC (Veteran’s Hospital)

Reno, USA

Coordinated non-VA care authorizations and managed healthcare programs for Veterans.

Consulted with VA clinicians and ensured consistent communication with patients and non-VA providers.

Oversaw follow-up care tracking and meticulously entered clinical documentation into Veterans' records.

01/2017 – 12/2017 Assistant Resort Manager, The

Ridge Resort

South Lake Tahoe Nevada, United States

Guaranteed seamless operations with an emphasis on exceptional guest services and customer care.

01/2016 – 12/2017 Director of Housekeeping, Resort at Squaw Creek

Truckee California, United States

Developed and implemented operational standards and extensive training programs for housekeeping staff.

01/2014 – 12/2016 Team Manager Latin American Division, Arvato

(In Support of Microsoft Licensing)

Reno Nevada, United States

Led the Latin American team in managing volume licensing across diverse regions.

01/2013 – 12/2014 Director of Housekeeping, The

Landing Resort and Spa

South Lake Tahoe California, United States

Formulated and enforced executive housekeeping operational standards and enhanced amenities.

01/2007 – 12/2013 Task Force Manager/District

Manager/Director of Housekeeping,

MasterCorp Inc.

Various Locations, United States

Instituted customer care recovery processes across multiple hotel properties.

Oversaw HR compliance and verified payroll accuracy. 01/2006 – 12/2007 Rooms Division Manager, Gold Dust West

Carson City Nevada, United States

Designed and executed customer service training initiatives for front office and housekeeping teams.

01/2005 – 12/2006 Assistant Room Division Manager, Pinion Plaza Resort

Carson City Nevada, United States

Implemented innovative vacation packages and delivered operational updates.

01/1990 – 12/2005 Hotel Manager, Cal Neva

Resort

Crystal Bay Nevada Lake Tahoe, United States

Oversaw front desk agents and developed comprehensive hotel Standard Operating Procedures (SOPs).

10/1983 – 08/1988 Electronics Technician, US

Army

Various Locations United States and South Korea

EDUCATION

1984 – 1985 US Army Signal School

Associates, Electronics Technician

Ft.Gordon Georgia, United States

SKILLS Community Based Healthcare Eligibility and Enrollment VBMS System

Fund Management

VISTA System

Travel Arrangements

Congressional Inquiries

Non-VA Care Authorizations

SharePoint Management

Post Appointment Follow-up

Public and Professional Relations

Customer Service Training

Medical Chart Documentation

Human Resource Compliance

Payroll Processing

Communication

Leadership

Team Management

Problem Solving

Interpersonal Skills

Customer Care

Insurance Processing

Accounts Receivable

Medical Terminology

Basic Math Skills

Attention to Detail

Verbal Communication

Data Entry

Self-Motivation

Teamwork

Organizational Skills

Analytical Skills

CPT/ICD-10 Knowledge

Pleasant Disposition

LANGUAGES English (Native Proficiency) Spanish (Native Proficiency)

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