Continuous Improvement Product Management

KV - Kumar Vaibhav ***********@*****.*** +1-206-***-**** linkedin.com/in/kumarvaibhav

Agile-Project-Product Manager IT Transformation PMP®, ©CSM, Product Management (UW) SUMMARY

Transformational IT Leader with 22 years of experience, including 17 years in the telecom sector and 2 years in Energy and Utility sector with AT&T, Nokia, T-Mobile, and Liberty Puerto Rico (LPCR) and WellStat.

Proven track record in driving process optimization and efficiency—delivering up to 30% acceleration in delivery speeds, 35% reduction in defect rework, and 25% improvements in MTTR. Demonstrated success in Scrum leadership, Agile transformation, and cloud migration, leading cross- functional teams through complex CI/CD delivery, incident resolution, and system modernization. Recognized for driving PMO best practices, accelerating delivery readiness, and aligning stakeholders through automation frameworks, AI tools, and real-time dashboards. Highly skilled in building cross-functional partnerships and leveraging Microsoft 365 Copilot, GitHub Copilot, and Generative AI to streamline sprint documentation, planning, and automated reporting. and delivering data-driven insights that influence strategic decisions and foster continuous improvement. CORE COMPETENCIES AND HIGHLIGHTS

• Managed global delivery across geographically distributed onshore-offshore teams; led 20+ cross- functional members.

• Championed Agile transformation, coached Product Owners and teams on Scrum principles, prioritization, and SAFe alignment

• Delivered enterprise OSS/BSS and IT solutions including CRM, Billing, and Network Monitoring.

• Maintained Jira boards, user stories, and dashboards; enabled sprint tracking with CI/CD and DevOps.

• Facilitated Go/No-Go checkpoints, aligning QA, DevOps, and business on release readiness and defect resolution.

• Delivered SaaS-based benchmarking and compliance platforms by aligning vendor capabilities, stakeholder needs, and public-sector governance requirements for Energy sector (NYISO)- DR program.

• Increased velocity through automation, Agile coaching, and performance metrics.

• Led Agile delivery across cross-functional teams, facilitating Scrum ceremonies and enabling backlog grooming, estimation, and continuous improvement.

• Submitted and reviewed key phase deliverables including project charters, risk logs, status reports, go-live readiness, and project closeout documentation.

• Supported Organizational Change Management OCM by coordinating operational readiness, user onboarding, and business continuity across cross-functional groups, followed by establishing an effective Change Control Board (CCB) and implementing best practices.

• Applied PMBOK-based project lifecycle methodologies alongside IT governance process.

• Collaborated with legal, privacy, and security teams to support technical and policy compliance during SaaS deployment cycles.

• Conducted risk assessments, implemented quality gates, and ensured compliance in delivery.

• Oversaw roadmap planning, regression testing, phased releases, and UAT signoffs.

• Used AI tools (Copilot, GenAI) and Confluence/SharePoint for planning and documentation.

• Built test automation using Selenium, Appium, Robot Framework, and SOASTA.

• Applied Jira, Azure DevOps, Linear, Asana, Smartsheet, Tableau, and Power BI for delivery tracking.

• Coordinated with leadership on cross-release dependencies and sprint deliverables.

• Led Agile delivery across cross-functional teams, facilitating Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives; enabled backlog grooming, estimation, and continuous improvement.

• Collaborated to end-to-end supply chain coordination for WellStat’s new iAQ device, overseeing logistics from Phoenix’s and UK-based production and lab testing to cross-border distribution across Canada and the U.S.

• Spearheaded RFP creation and vendor selection processes for enterprise solutions by drafting technical and functional scopes, collaborating with legal and procurement teams, and ensuring alignment with compliance and budgetary goals.

TECH STACK

KEY ACCOMPLISHMENTS & INNOVATION HIGHLIGHT

PMO Automation Tools: Developed a SharePoint-based UAT Execution Tracker enabling real-time tracking of test issues, priorities, defect resolutions, and SME assignments; complemented by a 360 Project View dashboard for WellStat’s leadership visibility across project phases, release status, and delivery health—establishing structured delivery and stakeholder alignment.

Tool Innovation for Network Monitoring: Spearheaded the design and development of EPCMon, a KPI/KCI monitoring solution for AT&T’s vEPC systems, built over customized Zabbix. Enabled predictive hardware capacity planning by correlating real-time performance across VNFs, SDN layers, and compute nodes.

Workflow Automation: Designed and implemented a JIRA-based service-level ticketing dashboard for LPCR network migration project automating SLA tracking, escalation paths, and live issue status based on phone number, network mapping, and provisioning accuracy.

End-to-End Issue Resolution Tool: Built a JIRA-integrated platform to bridge LPCR operations and network teams, enabling real-time visibility of resolved issues and smooth incident handoffs—enhancing service team efficiency and customer response time.

Live Deployment Dashboard Automation: Conceptualized and developed a SharePoint-integrated Excel dashboard that provided live deployment updates across Infra & CNF layers, capturing JIRA-based project statuses, SLA compliance, and team ownership—used by Nokia - T Mobile to present weekly progress to T-Mobile.

Technology Disruptor Award: Recognized by Tech Mahindra for leading teams that exceeded project delivery targets by 40% through the introduction of innovative technical solutions for process improvement.

Efficiency Improvement Plan: Developed and spearheaded a cross-functional team initiative and automation using Gen-AI improving operational efficiency by 25% within the first year of implementation.

Cloud &

Containerization

• Platforms: AWS (EC2, S3, RDS, IAM, VPC, CloudWatch), Azure (Virtual Networks, AKS), OpenStack, VMware, Hyper-V and GCP

• Docker, Kubernetes, VNF/CNF orchestration, Microservices, RESTful APIs. DevOps &

Automation

• Version Control: Git, GitHub, GitLab, Bitbucket

• CI/CD & Pipelines: Jenkins, Azure DevOps

• Test & Automation Tools: Selenium, Robot Framework, Appium

• Monitoring & Logging: Zabbix, Splunk; Quality Tools: SonarQube Infrastructure &

Systems

• Hardware: HP Blade Servers, SAN storage

• Systems: Linux / Unix administration, Disaster Recovery & High Availability architectures.

Networking &

Security

• Network Virtualization: SDN, SD-WAN, NFV, cloud RAN

• Security: IAM, SOAR, Virtual Firewalls, PKI, DNS, Endpoint Security, Audit & Compliance

Back-End &

Integration

• Programming/API: Java, Spring Boot, RESTful services

• Databases: SQL, Oracle, PostgreSQL

OSS/BSS &

Program Tools

• Telecom System: Provisioning, Inventory, Order/Billing Management, Performance/Fault Management, CRM, Flow One, MuleSoft

• Collaboration/PM Tools: JIRA, Confluence, MS Project, SharePoint and PowerBI Methodologies

• Agile/Scrum, SAFe, ITIL, Lean (DMAIC basics)

CRM Tools • HubSpot, Salesforce and ServiceNow

Telco Core NW • IMS Core / VoLTE .4G,5G

Telecom Apps • RTPG, MMTEL, BSF, NAP, PPX, VMR, DQI, PLF, LIMS, IAM, CADM, PART, DART, UPG, SLF, USDP/LHP, SMSC, MMSC, IVR, Roaming.

EXPERIENCE

WellStat, New York 8/2024 – 5/2025

Product Delivery & Transformation Management Senior Project Manager

Defined product strategy and roadmap for iAQ and DRMS platforms, aligning with compliance and business objectives.

Led ambiguity resolution across legacy systems through discovery sessions, requirement mapping, and solution workshops.

Led end-to-end cloud migration initiatives from legacy or on-prem systems to AWS, coordinating between architecture, DevOps, and security teams to ensure seamless transition of infrastructure, applications, and data.

Facilitated stakeholder alignment to finalize designs via cross-functional feasibility analysis.

Oversaw the Spring Boot service design and implementation for energy analytics and load forecasting modules; collaborated with backend developers and DevOps engineers for CI/CD pipeline setup.

Ensured compliance with AWS Well-Architected Framework including security, cost optimization, and operational excellence.

Collaborated with AWS solution architects to design secure, scalable cloud architectures leveraging EC2, S3, RDS, VPC, IAM, and CloudWatch.

Managed EMS/portal rollouts, ensuring zero downtime through proactive implementation and metric monitoring.

Standardized UAT lifecycle with quality gates, phased deployment, and formal sign-off protocols,

Championed Agile transformation, conducting sprint ceremonies, backlog refinement, and roadmap integration.

Deployed GitHub Copilot and Gen- AI tools to accelerate documentation, development planning, and task automation.

Managed 20-member global teams (UI/UX, BA, QA) across onshore-offshore execution tracks

Delivered post-implementation audits, conducted client demos, and ensured delivery readiness via structured checkpoints.

Key Programs Executed:

Cloud/Infra Modernization: Re-architected legacy documentation repository and migrated website assets under modern portal framework.

Operational Excellence: Streamlined workflows, reduced manual coordination by 40%, and improved stakeholder transparency.

LCPR, Latin America 12/2023 – 7/2024

Migration & Quality Governance Problem/Incident Manager

Executed OSS/BSS transformation for AT&T-to-LCPR network migration covering provisioning, billing, and downstream ticketing.

Facilitated discovery sessions and feasibility assessments for process transitions and service alignment.

Led RCA reviews and trend reporting; implemented automated escalation and SLA workflows.

Delivered SOPs and reusable technical documentation to support long-term operational continuity

Provided QA oversight and training to incident and problem teams for standardized process execution.

Built a unified Workflow Manager for incident tracking with compliance-based triggers and dashboards.

Key Programs Executed:

Change Management: Reduced resolution times by 30% through proactive incident flagging and role- based SLAs.

Automation & Service Assurance: Enabled trend analysis, RCA cataloging, and ticket prediction for high-impact issues.

Nokia, Bellevue 04/2022 – 11/2023

Cloud & Network Transformation Customer Project Manager

Led $10M+ transformation programs involving 10+ orchestration and automation platforms

(CADM, IAM, NSD, MMTEL) for T-Mobile’s CI/CD-based cloud migration.

Developed quarterly transformation roadmaps with Nokia R&D and client teams, aligning delivery with strategic priorities and release cadences.

Directed lifecycle planning, test readiness, and phased rollouts for VNF/CNF services by orchestrating CI/CD automation pipelines using Azure DevOps, enabling seamless integration, testing, and deployment of containerized microservices across Kubernetes clusters.

Collaborated containerization strategy for microservices using Docker and Kubernetes (NCS Containers), enhancing deployment agility and system scalability across environments.

Implemented IAM controls and maintained audit logs across CI/CD stages, ensuring NIST-compliant delivery and enterprise security alignment.

Delivered SharePoint-based dashboards for real-time visibility into infra setup, CNF deployment health, and cross-team accountability.

Presented impact metrics to senior stakeholders; reported velocity gains, RCA-based defect reductions, and Go/No-Go decisions.

Enabled 15% faster delivery by optimizing infrastructure readiness timelines and automating handoff workflows across product teams.

Managed sprint execution and release governance across globally distributed teams; supported high- level program planning, risk assessment, and leadership reporting. Key Programs Executed:

Cloud Native Transformation: Transitioned legacy applications to microservices-based containerized architecture using Kubernetes and Azure DevOps CI/CD pipelines; reduced deployment cycle time by 30%.

Data Consolidation: Enabled centralized cloud deployment tracking, budget reporting, and delivery validation.

AT&T Redmond - TechM Americas 12/2015 – 04/2022

Agile Project Management Project Manager -Scrum Master

Led the Team for RAN Inter-Operability, S1 interoperability between selected RAN partners (Parallel wireless, TCore, v RAN, and OPEN RAN) with commercial EPC (Tech Mahindra Reference Architecture with AltioStar).

Led OSS-related automation and monitoring projects to enhance real-time KPI tracking across AT&T networks.

Designed and automate EPC for NW monitoring using open source Zabbix for KPI’s and KCI’s.

Automation & Testing: Developed scalable automation frameworks for Android and iOS platforms, incorporating BDD/TDD methodologies for the Collaborate and MCPTT applications used by FirstNet for First Responders, resulting in up to a 50% reduction in maintenance costs.

QA Excellence: Managed end-to-end test lifecycle with automated test plans in Gherkin, enhancing software quality and delivery speed.

Performance Monitoring: Introduced sanity test reporting and production KPIs/KCIs to monitor system health and drive quality improvements.

Delivered architecture components for MCPTT provisioning and network access policies (OSS Layer).

Developed mobile automation frameworks for iOS/Android using BDD/TDD; reduced test costs by 50%.

AT&T San Raman /Redmond – TechM Americas 03/2011 – 11/2015 Onsite – Offshore Coordination and Technical Leadership Project Coordinator

Requirements & Test Scripts: Gathered requirements, wrote automation test scripts, and reviewed/executed test scripts for all devices, enhancing productivity, reliability, and performance while reducing costs.

Quality Assurance: Implemented QA processes, reducing costs and rework. Conducted AT&T acceptance testing for accessories and devices (Android and iOS) based on AT&T 10776 templates.

Migration & Development: Migrated VB6.0 product to .NET Framework and Windows Vista. Enhanced product development and reviewed BRD, RTM, LLD, and HLD per AT&T processes.

Requirement Analysis: Captured requirements, conducted system studies, and wrote user stories and use cases using visual diagrams.

Tech Mahindra Pvt Ltd. India 3/2007 – 07/2011

Project Lead SDET

Developed and enhanced code to .NET Framework 4.0 platform included DB migration to Oracle 9.0 on UNIX for AT&T(client) wholesale orders domain’s tool WFM (Workflow Manger) Reliance Energy 09/2005 – 12/2006

Tele Atlas 02/2005 – 09/2005

GITS India Solution Pvt. Ltd. 11/2002 – 12/2004

Development & QE SDET

Software Developer In-House Project Software development & Testing Projects include Mini ERPs, Payroll Systems and GIS apps.

EDUCATION

• Master Of Computer Applications 2002 • Bachelor of Business Administration

(Finance) 1999

CERTIFICATIONS

• Software Product Development (UW) 2018

• Certified CSM, Scrum Alliance 2017

• PMP®, PMI # 1-912-***-****-2027 • Software Design & Development in .Net (CDAC – ER&DCI) - 2004

• SAFe Trained (Working knowledge and

applied practices) - 2021

• Ongoing Upskilling – Google GenAI Leadership

Program, Google Cloud - 2025

PROFESSIONAL DEVELOPMENT & INTERNAL TRAININGS

• Emerging Leaders

Booster Program

• Basic Telecom • VB.Net – Level 1

• PM for Practitioners-

Level 1,2

• Fulfillment E2E – Level 2

• SharePoint

• Cloud Certification –

Level 1

• Lean Six Sigma – Level 1

• Fulfillment: Customer

Management

• Testing Skills – Level 2

• Attitude with Altitude:

Look Within

• Fulfillment: Service

Management

• Attitude with Altitude:

Look Without

• Testing Skills – Level 2

• Java Development –

Programming – Level

1,2

AWARDS & RECONGNIATION

• Most valuable Team Player [4th Quarter]

2008

• Tech Mahindra Long Service Awards- 15

Years 7-Mar-2022

• Pat on Back [FY 14-15 Q1]

• Pat on Back [FY 20 -21 Q2]

• Project Bonus – Q1 2021 • Token of appreciation – Q1 2020 Received commendations from clients and management for exceptional problem-solving in resolving complex system issues, conducting architecture reviews, performing RCA (Root Cause Analysis), debugging critical code, coordinating deployments, and effectively managing conflicts and ambiguities across cross-functional teams

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