Business Development Customer Experience

Adriano Bremner R.

**** ** ** ******, ***** Fl, *3145

786-***-****. *******.*******@*****.***

PROFILE

A results-driven business development and sales professional with over 20 years of experience in client relationship management, commercial process optimization, and strategic growth. Proven ability to generate leads, negotiate with clients and investors, manage suppliers, and lead high-performing teams.

PROFESSIONAL EXPERIENCE

LR Group – Miami Beach, FL

Guest Relations / Head Concierge (2022 - Present)

* Cultivate strategic relationships with clients and property owners, delivering personalized experiences.

* Proactively anticipate and address client requests, enhancing satisfaction and fostering loyalty.

* Identify service and customer experience enhancements to maximize revenue potential. PAR Drywall & Painting LLC – Miami, FL / Dallas, TX Managing Partner / Head of Business Development / CFO (2019 - 2022)

* Acquired and managed clients within the construction industry, ensuring a consistent project pipeline.

* Negotiated and finalized contracts with investors, general contractors, and key vendors.

* Developed and implemented commercial strategies to optimize costs and drive profitability.

HMS Group Enterprises – Miami, FL

Managing Partner / COO (2013 - 2020)

* Expanded and managed the client portfolio, specializing in security services for events, hotels, and clubs.

* Developed and executed strategic plans for market penetration and new client acquisition.

* Oversaw operations and client relationships, ensuring consistently high service standards.

Premier Group and Associates / Premier Protective Services – Miami, FL Security Consultant / Operations Manager (2003 - 2013)

* Developed and implemented sales and client retention strategies within the corporate security sector.

* Collaborated with high-profile clients to deliver customized security solutions.

* Supervised teams and optimized resource allocation to ensure service efficiency and excellence.

EDUCATION & CERTIFICATIONS

* Civil/Industrial Engineering – Technological University of Panama

* Certifications: ISO 9000, 9002, 14000, Inventory Management, CPR, Florida D and G Licenses

* Languages: Spanish (Native), English (Advanced), Portuguese (Basic) KEY SKILLS

* B2B and B2C Business Development and Sales

* Client and Investor Relationship Management

* Negotiation and Contract Closure

* Cost Optimization and Financial Analysis

* Team Leadership and Operational Management

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