Warehouse/Paralegal

Gia Thompson Page *

Gia Thompson **************@*****.***

**** **** ***** ********* #* Towson, MD 21286 443-***-**** PROFESSIONAL SUMMARY

Professional leadership with 15 + years of work encompassing warehouse experience, sales, customer service, administrative, life and health insurance and legal work. Skills:

• Strategic Communication

• Leadership

• Customer Service

• Administrative

• Research

• Paralegal

PROFESSIONAL EXPERIENCE

City of Baltimore Housing and Community Development Baltimore, MD Permits and Litgation Paralegal 4/15/2024-Present

• Performs legal research, interprets and analyzes legal matters utilizing Maryland law; develops legal memoranda, pleadings and related legal documents for presentation to attorneys; drafts orrespondence for attorneys review and signature; prepares and files cases, pleadings and other legal documents in courts.

• Analyzes and evaluates case files against case litigation worthiness standards, notes and corrects case file definiteness, inconsistent material and leads not invested before sending the case to the attorneyj; conducts factual investigations and confidential interviews of defendants and witnesses to gather case information.

• Reviews and analyzes materials filed in pending cases; schedules hearings and conferences; sets schedules for filing of briefs and motions in court and prepares detailed case summaries; maintains an agency legal database on cases and related matters; generates statistical and narrative reports regarding civil and criminal case status, disposition and related matters; organizes and maintains an agency legal library.

• Attends Court hearings and trials with attorneys; serves as official liaison between attorneys, police, community groups, witnesses and defendants by conveying relevant case information and explaining legal and court processes; may testify in court concerning relevant legal research and case research. Wayfair LLC Belcamp, MD

Seasonal Warehouse Associate 3/17/2025-7/29/2025

• Trained associates on packaging equipment, picking and packaging items.

• Managed operations of Bins department when needed.

• Loaded, unloaded, shipped, and received inbound and outbound furniture orders which require manually moving large, heavy goods.

• Repeatedly lifted 75 pounds unassisted and maneuvered products 100 + pounds unassisted or via team lift.

• Used scan technology to document pertinent carton level information, including condition, quantity, and warehouse location of material.

• Proactively monitored order management systems to ensure that all orders had been received properly and that detailed descriptions were provided for any overage/shortage/damage issues.

• Performed regular cycle counts to ensure inventory was accurate and up to date.

• Picked and packed deliveries from inventory and staged them by truck and stop number.

• Putaway received merchandise via pallet jack and handheld scanner. Gia Thompson Page 2

• Provided direct input into existing user tools and made recommendations for improvements.

• Worked effectively with peers and managers, identifying the most efficient way to complete assigned tasks.

• Ensured safety policies and procedures were followed.

• Cross trained in other departments and performed additional responsibilities as assigned. Conti Fenn LLC Baltimore, MD

Paralegal 1/4/2022-4/6/2024

• Conducted legal research on statutes, case law, and regulations.

• Strategically planned legal projects for trial and deposition preparation.

• Generated and updated Subpoena and chronology tracking reports.

• Calculated Pretrial Scheduling Order Deadlines.

• Drafted, formatted, and proofread various Pleadings, Subpoenas, Foreign Subpoenas, Discovery Requests and Responses, Motions, Orders, and Correspondence documents.

• Promoted new insights to improve communication and the efficiency of the litigation team.

• Filed documents with State and Federal Courts in Maryland, District of Columbia, and Virginia.

• Reviewed forms and agreements as well as managed case documents.

• Maintained and prepared trial production documents and provisioned outside counsel access to trial production.

• Executed billable hours, insured accuracy, compliance and efficiency.

• Controlled attorney’s calendars, litigation deadlines, events, and other administrative duties.

• Managed process service, court reporters, investigators, and other outside vendors.

• Cross functionally collaborated in house as well as with outside counsel and court personnel.

• Answered telephone calls, responded to emails, and scheduled appointments. Midland Credit Management Catonsville, MD

Corporate Legal Assistant 12/2/2020-12/23/2021

• Opened, sorted, scanned, indexed, and distributed mail daily from Pennsylvania, Maryland, and Massachusetts Courts.

• Processed, printed, and compiled over two hundred lawsuits for Pennsylvania, Maryland, and Massachusetts.

• Electronically filed various kinds of attorney signed documents in Massachusetts Court system including Satisfaction of Judgments, and Dismissals with/without prejudice.

• Managed reviews and signing off on re-issued complaints as well as civil and garnishment complaints, as well as motions before attorneys’ review.

• Entered proof of service information returned from Sheriffs into Internal Legal Management System then requested payment for Sheriffs.

• Completed Summons and Trustee Summons for Massachusetts lawsuits.

• Mailed out a variety of legal documents to courts, sheriffs, consumers, and trustees.

• Compiled hearing packets for appearance attorneys.

• Financially managed court filing fee checks for lawsuits before being mailed to Pennsylvania, Maryland, and Massachusetts courts.

Maryland State Retirement and Pension System Baltimore, MD Administrative Specialist I 2/28/2020- 11/13/2020

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• Performed timely and accurate creation of deceased retiree payment folders upon notification of retiree deaths, preparing transactions to stop future payments and recover payments issued after death, which were essential elements in aiding the agency in meeting its business goals.

• Completed necessary forms and transactions to revise retirement accounts, stop payments and replacement authorization forms for personal checks/money orders received by the agency for repayment of funds issued after the retiree’s death.

• Mediated incoming correspondence from the Interactive Voice Response system and mail concerning deceased accounts from beneficiaries and/or other third parties and return deficient forms in a timely manner to expedite processing of deceased benefit payments.

• Authorized if an account were to be offset or sent to Central Collection Unit for recovery or Abatement as well as when to contact beneficiary, attorneys, or personal representatives on office policies, procedures and deadlines.

• Created appropriate documentation if guardianship order was needed for a minor beneficiary depending on amount of death benefit payment.

• Executed special projects for the Division Deputy Director and Supervisor. Menzies Aviation BWI Airport Glen Burnie, MD

Fuel Accountant/Fuel Farm Operator 9/3/2019- 2/28/2020

• Trained and managed new hire staff on fueling equipment, policies and procedures in accordance with industry standards as well as federal, local, and state guidelines.

• Collected and encoded all auto and diesel gas fuel tickets into a data report with no unaccounted-for variances.

• Entered fuel Bill of Laden (BOL) receipts collected, completed and processed.

• Sampled and tested fuel in a laboratory for quality control and performed inspections and basic maintenance on facilities, fuel systems and fueling vehicles.

• Acted as Quality Control Technician with hydraulic, pneumatic and electrical reports and preventative maintenance of equipment at fuel storage facilities/systems including related equipment on fueling vehicles.

• Performed routine inspections safely by adhering to all company, industry, local, state and federal government standards.

• Transferred fuel while monitoring storage tanks, pipelines and related equipment to ensure that they were in good working order to prevent spills, releases, overfills and product contamination. Comcast Baltimore, MD

Account Executive 4/28/2008 – 8/25/2017

• Sat on leadership advisory board – providing internal and external situational analysis regarding customers and employees.

• Handled customer service calls regarding bill explanations, reviewed and corrected billing discrepancies.

• Sold over $300,000 worth of products, retained over $400,000 worth of business, de-escalated and resolved over 1,000 calls per month.

• Collaborated with the quality assurance team to provide quantitative and qualitative impact analysis on customer trends and call types.

• Acted as project support testing two different internal user applications during the quality assurance phase.

• Provided technical assistance to customers troubleshooting their product devices according to company and FCC guidelines.

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EDUCATION

Maryland Accident, Health or Sickness, Life License Expires July 31, 2027 Insurance Producer License

Maryland Public Notary Commission Expires June 27, 2026 Community College of Baltimore County, Baltimore, MD Completed 21 Credits as of July 2021 American Bar Association (ABA) Approved

Paralegal Certificate

Project Management Institute Online Program July 2017 PMP Preparation Certificate of Training

Seton Hall University, South Orange, NJ September 2014 Master of Arts Strategic Communication and Leadership Notre Dame of Maryland University, Baltimore, MD December 2007 Bachelor of Arts Communication Arts

COMPUTER APPLICATIONS

Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint), Salesforce, Adobe Creative Suite, LexisNexis, Clio Legal Management Software, Thomson Reuters Westlaw, Dropbox, Zoom, GoToMeeting

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