Administrative Support Patient Care
Resume:
ALEXANDRA MENARD
BROOKLYN, NEW YORK
******@*****.***
PROFESSIONAL SUMMARY
Diligent medical professional that is attentive to patient, administrative, and provider needs. Well-trained in intake documentation and examinations. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
SKILLS
Clinical Patient Care
Appointment management
Electronic Health Records Management
Telephone triage
Patient Education Abilities
Patient Relations
Pharmacology Understanding
Medical History Documentation
Intake management
EXPERIENCE
Medical Secretary
NYU Langone Health New York, NY
June 2024- Current
Providing administrative support to multiple departments and physicians, by assisting with insurance eligibility, generating insurance referrals, and obtaining prior authorizations related to specialty medications, in-office procedures, and radiology scans ordered by the provider(s)
Responsible for coordinating meetings and managing the provider’s monthly calendars to reflect their in-service schedules
Managing assigned physicians' schedules by reviewing patients' charts, documenting reasons for visit, and assisting with scheduling patient appointments within practice and at other NYU Langone locations using EPIC EMR software
Managing the department's Botox inventory for the neurology department by maintaining the department's inventory and prior authorization status via Excel spreadsheet
Improving patients' compliance by ensuring the necessary tests, scans, lab work and authorized procedures are accessible to the provider, through positive engagement strategies via in-person, phone and messaging through the facility’s EMR system
Ophthalmic Technician
NYU Langone Health New York, NY
February 2020 – June 2024
Support daily patient flow with skilled intakes by performing preliminary testing, such as refractions, collecting HPIs, and documentation of patient information for all ophthalmologists, to ensure patient flow efficiently
Triaging on behalf of all ophthalmologists via telephone, virtual messaging, and in-person support for diverse emergencies/ocular health needs
Responding promptly to incoming phone calls from patients regarding prescription refills and/or questions about their ocular health and eye care regimen
Providing administrative support to our on-staff medical secretary and surgical coordinator, by assisting with obtaining and verifying prior authorizations regarding ocular and/or neurological specialty medications, in-office procedures, radiology scans, and surgeries
Managing assigned physicians' schedules by reviewing patients' charts, documenting reason for visit, and assisting with scheduling patient appointments using EPIC EMR software
Managing the department's retinal, neurological and all ocular injectable medications by maintaining the department's inventory via Excel, with the assistance and support of ophthalmology's management team
Working closely with on-staff supply coordinator by submitting order requests for specialty medication(s) on behalf of all physicians in the ophthalmology department.
Improving patients' compliance with tests and procedures through positive engagement strategies
Assisting all ophthalmologists with minor in-office procedures, when assistance is requested and/or needed
Ophthalmic Technician
Ophthalmology Associates of Bay Ridge Brooklyn, NY
August 2019 - February 2020
Responsible for administering manual and auto refractions, visual fields, IOL master, fundus photography, pachymetry, capturing OCT images, and other testing related to glaucoma, cataracts, corneal and retinal diseases
Responsible for assisting MD with Eylea and Avastin injections for patients with macular degeneration, macular edemas, and other retinal diseases.
Patient Coordinator Assistant Manager
Quality Healthcare Brooklyn, NY
July 2017 - February 2018
Assigned cases to certified home attendants, based on the patient's needs
Responsible for contacting insurance companies regarding any changes being made to the patient's care in the home, such as hospitals visits and reporting no home care services
Verified attendance on behalf of the home attendant, to ensure home care is being provided to the assigned patient.
EDUCATION
Clinical Psychology
Brooklyn College
Kingsborough Community College
Liberal Arts
Allen School of Health Sciences
Certified Medical Assistant
SKILLS AND ACCOMPLISHMENTS
Fluent in Haitian-Creole and French
Proficient in Windows and Microsoft Office applications
Willing to learn new procedures and programs in a timely manner
Contact this candidate