Executive Assistant Technical Writer

CHIQUITA WINDER

Greenbelt, MD ***** • 301-***-**** • ***********@*****.***

OBJECTIVE

Experienced Administrative Professional with an Active Secret/SCI Clearance and a proven track record of supporting leadership roles. Recognized for strong communication and interpersonal skills. Cross-trained over the years to fill temporary positions as a Technical Writer, Switchboard Operator, AWS Cloud Practitioner, and IT Helpdesk Agent to maintain efficient workflows. WORK EXPERIENCE

Executive Assistant

Department of Homeland Security Cybersecurity and Infrastructure Security Agency, Arlington, VA

06/2025 - Present

Provide comprehensive executive support to senior leadership by managing schedules, correspondence, and briefing materials with meticulous attention to detail. Develop and maintain standard operating procedures to improve workflow efficiency and ensure consistent execution of administrative tasks. Utilize the CISA Action Task Tracking (CATT) system to assign and monitor tasks, ensuring timely completion and accountability. Author and edit high-level memorandums, demonstrating strong written communication skills and attention to policy implications. Conduct in-depth research and data analysis to inform policy recommendations, contributing to strategic decision-making processes. Prepare detailed statistical reports and spreadsheets to support data-driven decision-making, enhancing organizational effectiveness. Serve as a key liaison between internal and external stakeholders, facilitating clear communication and collaborative relationships. Manage and organize calendars for senior-level staff, optimizing time management and ensuring seamless coordination of meetings and events. Review critical work products, applying familiarity with relevant policies, programs, and standards to maintain quality and compliance. Proactively identify areas for improvement within administrative processes, implementing changes to enhance overall operational efficiency. Administrative Assistant

Department of State Legal Bureau Office of the Legal Adviser, Washington, DC 06/2021 - 06/2025

Supported Attorneys in L/ASCA, L/EAP, and L/EUR with all office needs, managing calendars, travel logistics, and time and attendance. Coordinated Temporary Duty for the Legal Bureau's Attorneys. Ensured all Domestic and International travel was in accordance with the Federal Travel Regulations. Assisted the U.S. Department of Interior with creating new profiles in Concur Travel Systems for Legal Attorneys at the U.S. Department of State. Partnered with cross-funding Bureaus to align travel strategies with organizational goals. Created travel authorizations and travel vouchers in the E2 System based on policy requirements. Managed expense reports with frequent team audits using Google Workspace and Microsoft Suite. Ensured accuracy on complex travel logistics, demonstrating keen attention to detail and regulatory compliance for reimbursement. Assisted with eliminating errors before processing vouchers for reimbursements. Assisted with memo letters to obtain Diplomatic Passports and Visas through strong written and verbal communication. Assisted with dropping off and picking up Diplomatic Passports and Visas. Ensured travelers' profiles are up to date with the Government Travel Card on file. Guided new hires and E2 users, fostering a culture of knowledge sharing and system proficiency within the department. Meticulously reviewed travel reports and expenses. Ensured accuracy and compliance with Department of State regulations and policies. Analyzed claims and attorney fee requests for reimbursement. Determined the acceptability of the claims and supporting materials of those claims. Provided recommendations to the suite to improve the group's efficiency with material. Evaluated and responded to FOIA requests for any additional redactions. Attended meetings and took meticulous notes to disseminate to all participants. Retrieved mpdata from the high side electronic system to create reports. Proofread and compiled reports, email messages, memos, and business letters for management Administrative Coordinator

The Heritage Foundation Admiral Security, Washington, DC 08/2010 - 06/2021

Managed office logistics, including inventory control, vendor coordination, and conference room setup, to ensure smooth operations. Facilitated seamless communication as the central point of contact, handling tasks from escorting national leaders to coordinating catering services. Streamlined administrative processes, enhancing efficiency in mail handling, report preparation, and scheduling, thereby improving organizational workflow. Fostered positive relationships with vendors, contractors, and internal teams, promoting a cohesive work environment and facilitating effective cross-functional cooperation. Implemented a strategic approach to office management by analyzing supply needs, optimizing inventory levels, and proactively addressing potential operational challenges.

Restaurant General Manager

ADF Franchise Pizza Hut, Bryan’s Road, MD

07/2008 - 08/2010

Managed P&L statements and labor plans, driving financial performance. Developed data-driven strategies to improve store profitability and resource allocation. Supported multiple General Managers in personnel staffing, fostering a culture of teamwork and facilitating smooth operations across store locations. Introduced a streamlined certification process for employees, reducing training time and improving skill retention, which enhanced overall operational efficiency. Spearheaded initiatives to elevate customer experience, resulting in increased repeat business and implemented forward-thinking strategies for long-term growth. G2 Secure Staff Agent

Ronald Regan National Airport American Airline, Arlington, Va 01/2008 - 06/2008

Streamlined luggage tracking process, reducing lost baggage incidents and improving customer satisfaction in a high-volume airport environment. Coordinated with multiple departments to ensure smooth information flow, facilitating timely resolution of passenger and employee inquiries. Proposed and implemented a new filing system, significantly reducing document retrieval time and improving overall departmental productivity. Analyzed luggage tracking data to identify patterns, contributing to the development of more efficient baggage handling procedures.

Jr. High Promoter to Assistant Store Manager

Domino’s Pizza and Delivery, New Carrollton, MD

02/2003 - 01/2008

Streamlined store operations, balancing employee schedules and cash management to drive efficiency and boost customer satisfaction. Fostered a team-oriented environment, mentoring staff and filling delivery roles during peak periods to ensure seamless operations. Implemented creative solutions to enhance store performance, from improving application processes to refining inventory control method. Meticulously oversaw multiple aspects of store management, from HR tasks to customer service, ensuring high standards across all operations. Spearheaded HR initiatives and managed large teams, optimizing labor costs and inventory while fostering exceptional customer relations.

EDUCATION

D.C Institute of Allied Health and Technology Washington, DC University of Phoenix-Arizona Tempe, AZ

Parkdale High Riverdale, MD

SKILLS

Management

Computer Savvy

Microsoft Suite

SharePoint

Report Compilation

Inventory Management

Event Coordination

Customer Service

Staff Training

Critical Thinking

Time Management

Team Leadership

Data Entry

Conflict Resolution

Adaptability

Problem Solving

LICENSES AND CERTIFICATIONS

Secret Clearance

Sensitive Compartmented Information (SCI) Clearance First Aid/CPR Certification

COVID -19 Vaccination

REFERENCES

Robert Fisher - The Heritage Foundation — ******.******@********.*** 202-***-**** Marcus Taylor - Uber Global Manager — ******.******@***************.***(202) 802-8174 Karen White - U.S. Department of State — *******@*****.*** 771-***-**** Yolanda Murphy - U.S. Department of State — ********@*****.*** 240-***-****

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