Customer Service Fast-Paced

Garcia *

Giovanna Garcia

• San Marcos, Texas, **666 • 512-***-**** • ****************@*****.***

www.linkedin.com/in/giovanna-garcia-42408b313

SUMMARY OF QUALIFICATIONS

• Efficient Stocker-Unloading merchandise from big trucks and managing inventory, ensuring shelves are constantly stocked and organized.

• Customer Service Skills-Assisting customers with inquiries and providing support and positive shopping experience.

• Team Collaboration- Working closely with team members to plan to stock schedules, keep the store clean, and adapt to a cooperative work environment.

• Physical Stamina-Demonstrating strong physical stamina by pushing carts, handling heavy items, and keeping a fast-paced work environment, ensuring tasks are completed in a timely manner.

• Attention to Detail- Maintaining accurate stock level, making regular inventory checks, and making sure products are placed and meet standards. EDUCATION

-Bachelor of Marketing, with an Emphasis in Logistics August 2024 – May2028 Texas State University, San Marcos, TX

Minor or Concentration: Business administrations

Expected Graduation: May 2028

Relevant Coursework: Introduction to Human Communications and Introduction to Business EXPERIENCE

Stocker July 2024 – Present

Walmart,

Kyle, Texas

• Collaborated with the team to ensure efficient restocking and organized products on shelves, while applying technical skills relevant to marketing.

• Maintained cleanliness and order in the work area and assisted customers locating products.

• Thrived in fast-paced environments by effectively managing multiple tasks and making quick, informed decisions.

• Improved teamwork and communication skills by leading coordination's with a team of 5 – 8 colleagues to achieve a 20% increase in restocking shelves.

• Successfully restocked over 200 products per hour, demonstrating efficiency and strong organizational skills.

Bagger and Cart Pusher

HEB, Kyle, Texas July 2024-September

• Packed customers’ purchases safely and efficiently handling an average of 200 transactions per shift.

• Collected and organized shopping carts in the parking lot, managing up to 50 carts per hour during peak times.

Garcia 2

• Assisted customers with their purchases to their vehicle, helping an average of 15 customers per shift.

• Ability to work under pressure in different weather conditions, demonstrating resilience and versatility in challenging environments.

• Customer service and interpersonal skills by assisting an average of 50 customers daily, ensuring a positive shopping experience.

Relevance to Marketing

- Experience has provided skills such as time management, attention to detail, and teamwork. In addition, customer service and communication experience with clients and colleagues in a professional setting.

STUDENT / VOLUNTEER EXPERIENCE

Active Member /President August 2023 – May 2024

Spanish Club, Cedar creek, Texas

• Facilitated the Ballet Folklorico team with Hispanic traditions and dances, contributing to the dance team by planning and executing events that engaged over 100 students annually.

• Providing tutoring and assistance to Spanish students on an individual basis, supporting an average of 5 students per week.

• Supported nursing homes by providing translation services to non-bilingual patients, assisting an average of 5 patients in one week.

LANGUAGES

• English-Fluent

• Spanish-Fluent

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