High School Data Entry
Resume:
Johnnie Monroe
Pensacola, FL 32506
*************@*****.***
Education
High School Diploma - Hoisington High School (1991)
Certificate of Business Technology - Barton County Community College (1998)
Associate of Science; Computer IT - Colorado Christian University (2022)
Professional Experience
Intuit QuickBooks (Pensacola, Florida)
QBO Accountant Premium Support Representative
September 2024 – Present
Provide specialized technical support to accountants using QuickBooks Online, ensuring efficient resolution of software-related inquiries and challenges.
Delivering tailored guidance on QuickBooks Online features to help accountants optimize their workflows and better manage client finances.
Collaborate with cross-functional teams to resolve complex issues and enhance the user experience, maintaining a high standard of customer satisfaction.
Documenting and communicating customer feedback to drive continuous product and service improvements.
Successfully built strong professional relationships with clients, fostering trust and reliability in the QuickBooks Expert Network support team.
JDJ Marketing Research, Inc. (Pensacola, Florida)
Office Manager / Owner
July 2009 – September 2024
We conduct market research surveys for the Manufactured Home and Automotive Industries in a Call Center setting.
Acquiring new clients.
Gathering data from the many different Automotive CRM tools that the dealership’s client may use.
Bookkeeping for the business using Intuit QuickBooks Online.
Payroll and Taxes for the business using Intuit QuickBooks Online.
Interviewing and hiring employees.
Maintaining a simple server.
Maintaining Client Data.
Returning the Collected Data to the Client.
Maintaining all computer equipment.
Employee Scheduling.
Customer Service.
Answering Phones.
Data Entry.
Performing any other duties required of me to maintain the business such as, taking surveys right along with my employees.
Survey Design.
The Listener Group, Inc. (Gulf Breeze, Florida)
Office Manager
December 2008 – June 2009 (Business Closed)
We conducted market research surveys for the Manufactured Home and Automotive Industries in a Call Center setting.
Acquiring new clients.
Gathering the data from the many different CRM tools that the client may use.
Bookkeeping for the business using Intuit QuickBooks.
Payroll and Taxes for the business using Intuit QuickBooks Desktop.
Interviewing and hiring employees.
Maintaining a simple server.
Maintaining Client Data.
Returning the Collected Data to the Client.000
Maintaining all computer equipment.
Employee Scheduling.
Customer Service.
Answering Phones.
Data Entry.
Performing any other duties required of me to maintain the business such as, taking surveys right along with my employees.
Survey Design.
The Listener Group, Inc. (Gulf Breeze, Florida)
Data Entry Manager
May 2001 – December 2008
We conducted market research surveys for the Manufactured Home and Automotive Industries in a Call Center setting.
Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.
Processing Customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the customer for resolution.
Enters Customer and account data by inputting alphabetic and numeric information on keyboard.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered Customer and account data by reviewing, correcting, deleting, or reentering the data; combining data; purging files to eliminate duplication of data.
Tests of Customer and account system changes and upgrades by inputting new data and reviewing the output.
Secures information by completing database backups.
Maintain operations by following policies and procedures; reporting needed changes.
Maintains Customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Long John Silver’s (Great Bend & Hutchinson, Kansas)
Assistant Manager
July 1990 – January 2001
As Assistant Manager I was responsible for managing the daily operations of the restaurant, including the selection, development, and performance management of employees. Reported to GM and District Manager.
Cash handling, deposits, and reporting.
Customer Service.
I oversaw the inventory and ordering of food and supplies, optimized profits and ensured that guests were satisfied with their dining experience.
Performed any other duties that were required of me at the time: that included cooking, cashiering, food prep and cleaning.
Skills
Microsoft Excel
Microsoft Word
Many automotive CRM Tools
VinSolutions
ADP
Reynolds & Reynolds
Salesforce
Data Entry
Intuit QuickBooks Online
Intuit QuickBooks Payroll
Call Center Experience
Customer Service Experience
Computer Knowledge
Type 40-50 WPM
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