Administrative Management Officer
Resume:
PERSONAL SUMMARY
SKILLS
EXPERIENCE
TAYLOR KRISDA
STEPHENS
************@*****.***
Upper Marlboro, MD 20772
Skilled Administrative Officer bringing valuable experience in supporting executive level staff, ensuring smooth office operations and providing top-notch client service. Strengths include strong organizational skills, ability to prioritize tasks effectively, and exceptional communication abilities. Notable contributions in previous roles include streamlining processes for increased efficiency and implementing new administrative systems.
• Detail-Oriented
• Effective Communication
• Microsoft Office Proficient
• Service Now
• GLAAS and Phoenix Proficient
• Critical Thinking
• Google Drive Proficient
• Policy and Procedure Modification
• Human Resources Support
• Database Management
• Records Management
• System Processing
ADMINISTRATIVE OFFICER (GS-13, Series 0341) 09/2023 to Current (40 hours) USAID - Washington, DC
Review and interpret agency and government-wide policies and directive materials, and initiate actions necessary to implement new or revised policies or procedures to ensure the organization's compliance; establish and maintain a system of internal records management controls.
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Advises senior Bureau management in strategic planning, workforce management, and identifies opportunities to gain efficiencies and improve operations.
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Serves as an Administrative Officer, providing management of the Bureau purchase card program, E2, Travel and Transportation, Badging and Security Clearances, Incentive Awards program, Reasonable Accommodations program, and COOP and Emergency Preparedness.
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Independent management of Bureau security initiations, Agency, and Incentive Awards management, and serving as the primary Bureau purchase card holder.
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• Process owner for various customer requests via shared inboxes. Provides real-time updates of shared administrative action trackers, ensuring the timely and accurate processing of requests.
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Participates in monthly check-ins with Centers/Offices, providing timely and accurate logistics, and staffing updates.
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Stays abreast of all security badging and eAPP matters for bureau employees, ensuring that the Bureau is operating within protocol.
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Identifies the resources necessary to achieve deliverables and seeks the support of the Director in obtaining such resources.
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• Negotiated contracts with vendors, securing favorable terms and cost savings.
• Encouraged and improved cross-department internal communication. Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
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• Developed new filing systems to improve accuracy of document retrieval processes. Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
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Contributed innovative ideas and solutions to enhance team performance and outcomes.
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PROGRAM SPECIALIST 10/2022 to 08/2023 (40 hours) USAID (Jefferson Consulting) - Washington, DC
• Identified opportunities to improve or enhance program initiatives and operations. Monitor and evaluate a full range of administrative activities to provide efficient and effective support for the organization's mission programs, and to provide advice and technical assistance to managers and supervisors on a wide variety of administrative program areas; make recommendations for program and procedural improvements.
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Conducting and coordinating with USAID managers to make assignments, review and discuss operations, special projects, long- and short-range plans, and other management considerations, such as determining training needs and providing constructive feedback.
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• Manages/requests laptops, mobile devices, and assets via the CIO.
• Confirm prerequisite training, and sign/submit forms via ClassNet. Provide forms, verify data, and required attachments needed to submit to the Management Bureau for Transit Benefits.
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Responsible for establishing standard operating procedures and criteria to measure the attainment of program goals and objectives, and to ensure that the organization uses the best practices available to aid in improving overall performance.
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• Validated the proposed staffing pattern for bureau reorganization. Reviewed and updated the current COOP system for a more efficient call-down emergency exercise.
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Track and follow clearances for bureau documentation, and ensure that such formal documentation is of a high-quality nature for Agency Notices.
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Draft correspondence, recommendations, reports, and memoranda related to management, and administrative programs and issues.
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Independently analyzes support processes and provides guidance for administering procurement that requires varying approaches.
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• The POC for facilities requests serves as the space liaison for the Bureau. DIPLOMATIC OFFICER 01/2022 to 09/2022 (40 hours)
( DEPARTMENT OF STATE (Intercon) - Washington, DC
• Assess physical security threats against the U.S. Interests, properties, systems, and other diplomatic installations and personnel abroad, as well as investigating actual or potential hostile intelligence attempts.
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Communicating and coordinating with others in Diplomatic Security, the Department of State, other government agencies, local and foreign security and law enforcement, and non-government agencies, including cultivating and maintaining contacts.
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Preparing and reviewing written documents, attending meetings, delivering briefings, making recommendations, answering questions, and participating on committees and task forces.
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Performing managerial work such as determining staffing requirements, assigning work, monitoring, supervising, evaluating performance, resolving complaints, maintaining internal controls, and other administrative tasks.
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Conducting ongoing security reviews and tests of systems to verify that security features and controls are functional and effective.
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Conducting or implementing programs involved in safeguarding classified and sensitive information and materials, as derived from Executive Orders.
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Report equipment malfunctions or deficiencies in accordance with established procedures.
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• Consult on strategies to reduce real and perceived security exposures.
• Operated communication systems between officers stationed throughout the facility.
• Maintained accurate logs of all security related activities. Coordinated with law enforcement and emergency responders during incidents and emergencies.
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ASSISTANT MANAGER 12/2020 to 01/2022 (40 hours)
ENTERPRISE HOLDINGS, INC - Upper Marlboro, MD
Managed and streamlined administrative processes to reduce errors, improve accuracy, and efficiency, and achieve organizational objectives.
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Advised management and staff on department personnel concerns, researched, and provided interpretation of the organization's personnel policies, and recommended resolutions as needed for long-term solutions in support of effective
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EDUCATION
CERTIFICATIONS
AWARDS
business operations.
Assembled each department's daily business processes and goals in marketing and sales.
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Accurately created detailed records, generated reports, coordinated meetings, and multitasked within a fast-paced environment.
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• Created compelling presentations for company meetings.
• Writing and analyzing customer contracts daily.
Manage, maintain, and update the contract tracking database to track and enforce reporting requirements, in collaboration with program and finance staff.
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Executed a social media campaign by creating compelling content for cross- platform distribution, including Instagram and Twitter.
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• Managed the office budget; opened and filed bill invoices.
• Obtained 97% skill set knowledge of business within three months.
• Recruited and trained new employees to meet job requirements.
• Monitored employee attendance records, timekeeping, and payroll information. Analyzed business performance data and forecasted business results for upper management.
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• Maintained accurate records of sales transactions using point-of-sale systems.
• Created reports on sales trends, inventory levels, and financial data. Conducted regular performance reviews for employees to identify areas of improvement.
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Planned and led team meetings to review business results and communicate new and ongoing priorities.
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• Communicated regularly with customers to gain insights into their needs. BENEDICT COLLEGE - Columbia
Bachelor of Science
BUSINESS ADMINISTRATION
• Data Analysis for Decision-Making (RIT)
• Agile Software Development Methodologies (NASBA Continuing Professional Education)
• Agile Principles and Methodologies (NASBA Continuing Professional Education)
• Project Management Essentials Certified (PMEC)
• Lean Six Sigma White Belt Certified (LSSWB)
• On-the-spot Agency Award
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