Quality Assurance Machine Learning

Hy Tien Phan

714-***-**** *******@*****.*** https://www.linkedin.com/in/hy-phan-bb22351 U.S. Citizen (Inactive TS Clearance)

Summary

Experienced IT Quality Analyst and Software Quality Assurance Engineer with extensive experience in regulated industries such as pharmaceuticals, aerospace, and medical devices. Skilled in software validation, compliance, and quality assurance practices. Expertise in test planning, traceability, risk assessment, and delivering high-quality solutions that meet regulatory requirements, including FDA (21 CFR Part 11, 21 CFR Part 820), ISO standards, and GAMP 5. Adept at leading cross-functional teams, mentoring colleagues, and driving quality improvements in software and IT systems.

Education

MS, Computer Science, GPA: 3.8, West Coast University – Los Angeles, CA BS, Computer Science, GPA: 3.6, West Coast University – Los Angeles, CA Work Experience

Phillips Connect Technology – Irvine, CA

Software Application Test Engineer – Nov 2021 to Apr 2024

• Reviewed user stories and acceptance criteria to develop comprehensive manual test cases.

• Conducted functional, regression, exploratory, UAT, and E2E testing on web, mobile (iOS/Android), and IoT platforms.

• Reported and tracked defects using Jira and collaborated with developers for timely resolution.

• Validated Postman-based RESTful APIs and ensured data integrity using SQL queries.

• Supported sprint planning, backlog grooming, and deployment validation.

• Developed detailed test plans for BLE -enabled devices and BLE-integrated systems.

• Monitored test metrics, analyzed test coverage, and continuously improved test case effectiveness.

• Tools/Tech: Jira, Confluence, Postman, SQL Server, QMetry, BLE, .NET stack familiarity. Diskriter Inc. (OCSD Project) – Fountain Valley, CA IT QA Analyst – Mar 2020 to Dec 2020

• Created over 100 reusable test cases for multiple subsystems including iPACS and GovOnline.

• Led UAT and regression testing cycles ensuring full validation of LabWare WebLIMS.

• Built and maintained traceability matrices to ensure full requirement coverage.

• Reported, tracked, and retested bugs using Jira and collaborated closely with the dev team.

• Participated in Agile ceremonies and provided testing estimates for upcoming sprints.

• Reviewed and analyzed functional requirements to uncover gaps and edge case scenarios.

• Worked with field users to verify functionality in live environments. Sysazzle Inc. (Balt USA ERP Project) – Irvine, CA

Software QA Engineer – Aug 2019 to Dec 2019

• Created detailed E2E test cases for Balt USA's ERP covering POs, MFG, QA, and Inventory.

• Developed regression test suites for continuous integration and change management.

• Validated data flows between modules and backend SQL Server databases.

• Participated in requirements reviews and test readiness reviews.

• Verified defect fixes and retested impacted modules in each sprint.

• Generated test result reports and defect dashboards for stakeholders. Millennium Space Systems – El Segundo, CA

Flight Software Quality Assurance Engineer – Apr 2019 to Aug 2019

• Developed and maintained regression test suites validating 350+ telemetry configurations.

• Executed end-to-end test scenarios supporting spaceborne flight software.

• Identified root causes of test failures and collaborated with engineers to implement fixes.

• Created and executed Python-based automation scripts for telemetry analysis.

• Participated in Agile development and QA sprint planning.

• Tools/Tech: Python, Linux, Jira, SITL testing, Git. CoStar Group (Apartments.com)

Software Engineer in Test – May 2018 to Apr 2019

• Created manual and automated test cases for Apartments.com responsive web and mobile platforms.

• Led the enhancement of automation test frameworks using Selenium and SpecFlow.

• Increased regression test coverage across multiple browsers (Chrome, Firefox, Safari) and mobile devices.

• Worked alongside developers in Agile sprints to refine acceptance criteria and test scenarios.

• Validated functionality using both black-box and white-box techniques.

• Conducted regular smoke tests and exploratory testing sessions for new releases.

• Trained junior QA staff on test case writing and defect lifecycle management.

• Tools: Selenium, SpecFlow (BDD), Visual Studio, SQL Server, Azure DevOps. Prolacta Bioscience Inc.

Software V&V and Compliance Engineer – May 2015 to May 2018

• Led V&V planning and execution for multiple FDA-regulated systems including UniPoint and LIMS.

• Designed, reviewed, and executed test protocols based on IQ/OQ/PQ standards.

• Collaborated with business analysts and stakeholders to ensure accurate test coverage.

• Conducted requirement reviews and facilitated peer reviews for test artifacts.

• Ensured compliance with 21 CFR Part 11/820, GAMP5, HIPAA, and ISO 9001.

• Built automated test scripts for UAT validation using SpecFlow and SQL queries.

• Validated system security, audit trails, and user roles in compliance workflows.

• Tracked and reported deviations using Azure DevOps and led root cause analysis sessions.

• Provided training on Computer System Validation (CSV) processes to cross-functional teams. SAIC – Huntington Beach, CA

Software Integration & Test (SIT) Engineer IV – Jul 2007 to Aug 2011

• Led integration and verification of command-and-control software for DoD systems.

• Conducted test readiness reviews and regression tests for SGUV and RBD projects.

• Authored test scripts and procedures using DOORS and executed SITL simulations.

• Interfaced with development and integration teams to resolve test discrepancies.

• Received multiple performance awards for testing excellence.

• Tools/Tech: C/C++, Perl, Bash, ClearCase, DOORS, Red Hat Linux. Skills

Core Competencies: Attention to Details, Documentation, Analytical & Problem Solving, Adaptability, Team Collaboration, Leadership, Patience, Resilience, Project Management, Communication, Customer-Focused. Regulatory & Standards: 21 CFR Part 11, 21 CFR Part 820, IQ/OQ/PQ, GAMP 5, HIPAA, cGMP, GDP, GLP, AS9100D, DO-178B, ISO-9001:2008, ISO-9001, CMMI.

Software Development Lifecycle: SDLC/STLC, Agile/Scrum, Peer Review, Requirement Analysis, Quality Process, Test Readiness Review, Risk Analysis, Root Cause Analysis. Testing Methodologies: Manual Testing, Automation Testing, BDD (Gherkin)/TDD, Scenario & Use Case, Test Plan/Test Cases, Systems Testing, End-to-End (E2E) Testing, Integration Testing, Regression Testing, User Acceptance Test (UAT), UI/UX Testing, Cross-Device Testing, Functional Testing, Cross-Browser Testing, Smoke Testing, Ad-hoc/Exploratory Testing, Mobile (iOS/Android) testing, Web Testing, Desktop App Testing, RESTful API testing, Accessibility Matrixes (TM), Test Readiness Review (TRR), Computer System Validation (CSV) Practices, Software in the Loop (SITL) testing.

Platforms & Environments: iOS/Android Testing, Web/Desktop Testing, Linux, Unix, .NET, IoT/Bluetooth Low Energy (BLE).

Programming & Scripting: C/C++, C#, Java, OOD, OOA, Bash, PowerShell, Javascript. Tools & Technologies: PyCharm, Selenium WebDriver, SpecFlow+, Visual Studio 2017, Eclipse, IntelliJ, Azure DevOps ADO (Boards, Pipelines, Repos, Test Plans), Atlassian Jira, DOORS, ClearCase/ClearQuest, SQL Server, MySQL, Test Management Tools (QMetry, Zephyr), MySQL Workbench, SQL Server Management Studio, Postman/Restful API/JSON, Jmeter/Blazemeter, ChatGPT/OpenAI, Cypress, Git, GitHub. Application Software: Syncade (MES), UniPoint (eQMS), LIMS (LabWare), Sage X3 ERP, Metaphase (PDM/PLM), Unigraphics NX (CAD/CAM/CAE).

Training

RAG-LLM Evaluation & Test Automation: Udemy Feb 2025 Learn Python in 60 Days: Udemy Feb 2025

Introduction to Machine Learning Models (AI) Testing: Udemy Nov 2024 Introduction to Testing AI Models, LLMs and Chatbots: Udemy Oct 2024 Learn JMETR from Scratch on Live Apps -Performance Testing: Udemy Jul 2024 ChatGPT for Software Testing - Test Automation Use Cases: Udemy May 2024 Postman API Testing – Step by Step: Udemy May 2024 Cypress V6- UI Automation Testing + API Testing + Frameworks: Udemy Jul 2021 Cypress - Modern Automation Testing From Scratch: Udemy May 2021 Certified Software Test Professional (CSTP): testinginstitute.com Oct 2010

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