Data Entry Customer Service

JESSICA SMITH

*** **** **. · Cookeville, TN *****

931-***-**** · **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dependable professional with over 20 years of experience in operations, financial processing, donor relations, and customer service. Recognized for exceptional organizational skills, time management, and the ability to multitask effectively in fast-paced environments. Skilled in accurate data entry, 10-key calculator use, records management, and building strong relationships across all levels of an organization. KEY SKILLS & COMPETENCIES

• Time Management & Multitasking

• Gift and Payment Processing

• Raiser’s Edge Database Management

• Financial Reporting & Reconciliation

• Donor & Customer Relationship Management

• Data Entry & 10-Key Calculator Proficiency

• Documentation Accuracy & Records Management

• Event Registration & Payment Handling

• Insurance Verification & Patient Support

• Microsoft Office Suite & General Office Technology

• Multiline Phone System Operation

PROFESSIONAL EXPERIENCE

Tennessee Tech University – Cookeville, TN

Gift Processor / Program Manager

February 2017 – Present

• Process and allocate all incoming donations, ensuring accuracy through Raiser’s Edge.

• Reconcile credit card, check, and cash payments for multiple university funds.

• Prepare monthly financial reports for internal departments.

• Oversee matching gift program and coordinate donor acknowledgments.

• Manage event registration payments and maintain donor gift documentation, including stock and in-kind gifts.

• Maintain scholarship records and support alumni association operations.

• Scan and archive documentation to comply with institutional policies.

• Process invoices and maintain organized financial documentation.

• Demonstrated ability to manage competing priorities while ensuring deadlines are met. United Medical – Cookeville, TN

Operations Manager

May 1996 – January 2016

• Directed day-to-day operations for a high-volume home medical equipment store.

• Verified insurance eligibility and processed referrals for patients.

• Managed financial transactions, delivery scheduling, and patient communications.

• Maintained over 2,500 patient records with high accuracy.

• Collaborated with healthcare providers and insurers to coordinate care.

• Oversaw shipping and receiving of medical equipment and supplies.

• Generated reports and supported executive management with performance tracking.

• Efficiently handled multiple administrative tasks with attention to detail. EDUCATION

Cookeville High School – Cookeville, TN

High School Diploma, 1995

Volunteer State Community College – Coursework, 1995 TECHNICAL PROFICIENCIES

• Raiser’s Edge

• Microsoft Word, Excel, Outlook

• Database and CRM systems

• 10-Key Calculator

• Office equipment (fax, copier, scanner)

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