Project Management Customer Service

Paul Dettenrieder *** Second Avenue E.

Tribes Hill, New York 12177

518-***-**** (h) 518-***-**** (c) ********@*****.**.***

SUMMARY

Highly accomplished professional with a distinguished career leading the full project life cycle design and delivery of complex technology and business solutions to reduce costs, enhance efficiency and drive revenue goals.

Motivated, dedicated, analytical and results-oriented Project Professional adept in all areas of Project Management Body of Knowledge (PMBOK) standards. Confident, decisive and flexible team builder who possesses excellent interpersonal skills. Demonstrated problem solving expertise with results-oriented track record for employing “out-of-the-box” thinking.

TECHNICAL EXPERIENCE

Project Management concentrating in Telecommunications spanning industries, Avaya Aura systems, Avaya IPO, SIP Technologies, Wide Area Networks, PRI, T-1, DID, DOD, ISDN, Cisco, Cisco Webex, Ring Central and Teams.

Structured cabling and telecommunications room design.

Proficient in MS Project, Excel, Word, PowerPoint, Visio

AREAS OF STRENGTH

Customer Service, Organization, Troubleshooting, Time Management, Team Building, Project Delivery, Project Management, Development Methodologies, Technical Leadership, Migrations, Conversions, Software Support, Upgrades, Enhancements, Project Procurement, Project Resource Plan

Project Plan Development: Full Project Life Cycle by Phase. Includes SOW, schedule and supportive plans.

Resource Assignment Matrix, Project Quality Management Plan: Test, verification, validation, approvals.

PROFESSIONAL EXPERIENCE

ConvergeOne

Senior Project Manager 2021 – 2025

Coordinates internal resources and third parties/vendors for the flawless execution of projects

Ensures all projects are delivered on-time, within scope and within budget

Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Ensures resource availability and allocation

Develops a detailed project plan to monitor and track progress

Manages changes to the project scope, project schedule and project costs using appropriate verification techniques

Measures project performance using sanctioned tools and techniques

Reports and escalates to management as needed

Manages the relationship with the client and all stakeholders

Performs risk management to minimize project risks

Establishes and maintains relationships with third parties/vendors

Delegates project tasks based on junior staff members’ individual strengths, skill sets and experience levels

Tracks project performance, specifically to analyze the successful completion of short and long-term goals

Meets budgetary objectives and makes adjustments to project constraints based on financial analysis

Develops comprehensive project plans to be shared with clients as well as other staff members

Uses and continually develops leadership skills

Develops spreadsheets, diagrams and process maps to document needs

Forecasts project revenue and ensures that revenue commitments to the business are met

Carousel Industries

Project Manager 2007 – 2021

Manage multiple complex voice and data installations for a wide range of educational, corporate, medical, and government clients.

Liaison between the client, engineering and installation team to manage all aspects of a sold project and take it from the design phase to a finished system.

Solid understanding of voice, data and networking technologies, along with excellent organizational and communication skills.

Performs on-site project review.

Manages the entire implementation effort.

Facilitate and establish regular Project Review Meetings with the customer and internal resources.

Serve as customer’s single point of contact for all project related issues and concerns.

Successfully lead, develop and communicate a common strategic direction; organize, analyze, and motivate the implementation team to help them meet their objectives and provide high-quality service.

Interface with customer service and sales to ensure project objectives are met.

Develop and manage project plans and response strategies.

Ensure projects are completed on time and within budget.

MILITARY

U.S. Navy, Operations Specialists PO 3

EDUCATION

BS, Business Administration, College of Saint Rose, Albany, New York

Extensive Verizon Management and Technical training.

Six Sigma, Experience with Microsoft SharePoint and/or SmartSheets

AFFILIATIONS

Board of Managers, Broadview Federal Credit Union, Albany, New York, 2000 – Present.

Planning Board – Town of Mohawk, 2015 – Present.

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