Customer Service Accounts Payable
Resume:
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NATALIE BEECHAM
Valrico, Florida I ***** 612-***-**** **********@*****.***
PROFESSIONAL
SUMMARY
Self-motivated and resilient professional with progressive experience handling customer service & satisfaction, multi business functions within multiple industries. Strong leadership, problem-solving, and communication skills. Provides process improvements to support organizational-wide objectives.
SKILLS • Customer Service
Management
• Payroll
• Microsoft Office
• Attention to Detail
• Handling
Complaints
• Workload
Prioritization
• Analytical Thinking
• Account
Reconciliation
• Office
Administration
• Accounts Payable
and Receivable
Auditing
• Petty Cash
Disbursement
• Operational
Efficiency
• Department
Leadership
• Compliance
Requirements
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WORK HISTORY FLIGHT ATTENDANT 09/2023 to Present
Sun Country Airlines, Bloomington, MN
Provide the best customer services while providing a safe work environment.
• Respond effectively during emergency situations
• Responsible for the sale of onboard liquor, food, and other amenities
• Prepare and serve meals and beverages according to service standards
• Respond to customer illness and injury and administer first aid
• Diffuse situations with unruly or upset customers and maintain order in the cabin
• Conduct all tasks in a safe and efficient manner complying with all local, state and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by Sun Country Airlines
• Ensure safety, security, and comfort of our customers
• Ensure compliance with mandated Federal Aviation Administration (FAA) Regulations
• Follow all Federal Aviation Regulations as required and Sun Country Airlines policies
• Conduct preflight safety check of cabin and emergency equipment
• Any other duties assigned by management
SERVER (PT) 05/2025 to Present
BLVD. Kitchen & Bar Minnetonka, MN
• Provided prompt and attentive service to customers, focusing on their needs.
• Demonstrated the ability to work independently and collaboratively in a team environment.
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• Resolve customer complaints promptly and professionally and maintain a positive reputation.
• Followed health and safety protocols to ensure a safe and sanitary environment.
• Promoted excellent service to customers, successfully increasing referrals and walk- in business.
• Resolved guest and employee complaints, ensuring customer satisfaction and workforce effectiveness.
• Maintained a clean and organized work area, upholding restaurant hygiene standards.
• Effectively used the POS System for cash handling. ADMINISTRATOR TEAM LEAD 05/2022 to 7/31/2023
BelCom, Inc., Bloomington, MN
· Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel performances.
• Successfully transitioned payroll processing software to an upgrade system.
• Developed and shortened the timing of billing.
• Updated reports, managed accounts, and generated reports for the company database.
• Oversaw office inventory activities, including ordering, requisitions, stocking, and shipment receiving.
• Developed and implemented policies and procedures to scale for growth. SERVER (PT) 06/2021 to 09/2022 & 01/22/24 – 05/24
Texas Roadhouse Restaurant, Woodbury, MN
• Provided prompt and attentive service to customers, focusing on their needs.
• Demonstrated the ability to work independently and collaboratively in a team environment.
• Resolve customer complaints promptly and professionally and maintain a positive reputation.
• Followed health and safety protocols to ensure a safe and sanitary environment.
• Promoted excellent service to customers, successfully increasing referrals and walk- in business.
• Resolved guest and employee complaints, ensuring customer satisfaction and workforce effectiveness.
• Maintained a clean and organized work area, upholding restaurant hygiene standards.
• Effectively used the POS System for cash handling. PRINCIPLE SPECIALIST II 03/2020 to 05/2022
Hennepin County Sheriff's Office, Minneapolis, MN
• Collected, arranged, and input information into a database system.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
COMMUNITY MANAGER 04/2011 to 03/2020
The Goodman Group, Roseville, MN
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· Managed a team of 6+ staff, teaching, and training community policies and expectations.
· Prepare annual budgets, maintain vendor/contractor communications, and process invoices.
• Handled tenant complaints promptly and appropriately, coordinating necessary repair services.
• Followed up on delinquent tenants and Implemented collection procedures.
• Monitored the progress of construction and maintenance projects, providing timely updates.
• Maintained original leases and renewal documents in digital and hardcopy format.
• Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Monitored tenant behavior and implemented corrective action as needed. BUSINESS MANAGER /ASSISTANT MANAGER 09/2003 to 04/2011 Laurel Village, Minneapolis, MN
• Overseen an office of 4+ that managed over 700 apartments in a resident's management office for residents' daily needs.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Created, managed, and executed business reports.
• Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services. EDUCATION Minneapolis Community and Technical College, Minneapolis, MN Human Services & Business Management
Minneapolis Community and Technical College, Minneapolis, MN GED, 1991
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