Customer Service A Team
Resume:
Kimberly West
Homosassa, FL *****
*********************@***********.***
Work Experience
Bartender/Server/Trainer
Club Glades-Homestead, FL
June 2014 to February 2025
• Maintained inventory levels by conducting regular stock checks and placing orders as needed
• Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
• Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices
• Managed cash handling procedures accurately, minimizing discrepancies and ensuring financial integrity of the bar's operations
• Maintained cleanliness of the bar area at all times according to sanitation standards
• Implemented efficient workflow processes behind the bar to minimize wait times during peak hours
• Ensured compliance with all health and safety regulations related to bar operations Supervisor
Turkey point nuclear power plant-Homestead, FL
2004 to 2008
• Conducted thorough security assessments of premises to identify potential vulnerabilities and implement appropriate measures
• Maintained a vigilant presence and monitored surveillance systems to detect any suspicious activities or breaches in security
• Responded promptly to alarms, emergencies, and incidents, taking immediate action to mitigate risks and maintain order
• Implemented strict access control protocols to regulate entry into restricted areas, preventing unauthorized personnel from gaining access
• Performed regular patrols of designated areas on foot or by vehicle, deterring criminal activity through visible presence
• Ensured compliance with company policies, procedures, and legal regulations related to firearms handling and use of force
• Participated in ongoing training programs to enhance knowledge of security techniques, emergency response procedures, and firearm proficiency
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs for documentation purposes
• Monitored CCTV cameras effectively identifying suspicious behavior/activity that could potentially compromise site integrity/security
• Demonstrated exceptional crisis management skills during high-stress situations such as protests/ demonstrations or active shooter incidents
• Conducted regular inspections of security equipment (e.g., firearms, alarms, access control systems) to ensure proper functioning and readiness
• Demonstrated proficiency in handling various types of firearms safely and effectively during routine patrols or critical incidents
Assistant Manager
Gusto’s Bar and Grill-Homestead, FL
September 2000 to November 2004
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Supervised and trained a team of 50 employees, providing guidance and support to maximize productivity
Education
Food handlers course in Bartender/ server
State of Florida-Remote
Present
TIPS training course in Bartending
State of Florida-Remote
Present
High school graduate in Culinary Arts
Nashua High School North-Nashua, NH
September 1985 to June 1988
Skills
• Bartending
• Cocktail experience
• Food safety
• Customer service
• Serving
• Restaurant experience
• Cash handling
• Basic math
• Time management
• POS
Certifications and Licenses
Food Handler Certification
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