Patient Care Customer Service

Objective Statement:

“Dedicated and compassionate Medical Assistant with a strong foundation in patient care and clinical procedures, seeking to contribute my skills to Allegheny Health Network. Passionate about fostering seamless coordination within healthcare teams while ensuring high-quality patient care and strict adherence to established protocols. Committed to creating a supportive and efficient clinical environment, prioritizing patient well-being, and operational excellence.

Work Experience

Aunt Bee’s Restaurant

Waitress

Geneva, PA

January 2018- September 2023

Responsibilities:

Collaborated with servers using Slack to enhance service for large parties, earning a 98% feedback rate.

Maintained a 98.4% accuracy rate handling cash and card payments through LightSpeed Restaurant.

Increased Revenue by 11% through effective upselling strategies, with 27% of customers opting for additional items.

Assisted customers with dietary needs, guiding them towards suitable meals.

Managed table turnover efficiently, ensuring a seamless dining experience.

Country Fair Inc.

Sales Associate/ Shift Manager

Saegertown, PA

February 2018-July 2021

Responsibilities:

Conducted inventory checks, restocked shelves, and placed orders as needed.

Balanced multiple tasks efficiently in high-pressure environments.

Supported marketing and operation teams in executing successful professional campaigns.

Consistently exceeded monthly sales quotas, earning recognition as a top performer.

Delivered excellent customer service, promptly resolving inquiries and complaints.

Valenza Italian Restaurant

Waitress

Meadville, PA

May 2020-July 2022

Responsibilities:

Maintained a 99% attendance rate, ensuring smooth operations during peak business hours.

Provided excellent customer service, achieving a 92% resolution rate for guests' inquiries using NetSuite.

Assisted in training new servers, reducing the onboarding period by 33%.

Successfully fulfilled 96% of customers' special dietary requests, ensuring customer satisfaction.

Managed table turnover effectively, reducing wait times by 24% during high-traffic hours.

At Your Request Cleaning

Crew Leader

Meadville, PA

June 2021-August 2024

Responsibilities:

Inspect work areas, provide feedback, and ensure the cleaning crew meets company standards.

Assign tasks, ensure fair workload distribution, and train team members effectively.

Act as a liaison between management, clients, and the cleaning crew to ensure expectations are met.

Train staff on handling clean products and equipment, ensuring adherence to safety protocols.

Education:

Associate’s degree in medical office assistant

Bryant & Stratton College—Online

Buffalo, NY

September 2023 – August 2025

GPA: 3.4

Bachelor’s Degree- Bachelor of Science in Health Services Administration

Bryant and Stratton College—Online

Buffalo, NY

September 2025

GPA: 3.4

Hard Skills:

Medical office administration- Scheduling appointments and patient records management.

Proficient in APA formatting- Professional document creation.

Customer service expertise- including handling cash and inventory management.

Data entry and Management- Skills acquired from handling patient records and other documentation.

Medical Terminology- Understanding of medical language and vocabulary from courses MDAA101 and HCAS123 (Healthcare Terminology and Introduction to Medical Office Support and Services.

Knowledge of Medical Software- Familiarity with electronic health records (EHR) systems.

Basic Billing and Coding- Basic knowledge covered by my courses.

Soft Skills:

Strong interpersonal and communication skills with emotional intelligence.

Leadership experience as a crew leader, ensuring quality control and task management.

Resilience and adaptability, balancing academic tasks and professional responsibilities.

Collaboration and teamwork, actively engaging in discussions and peer feedback.

Communication skills- essential for interacting with patients and colleagues.

Organization: Important for managing medical records and scheduling appointments.

Attention to Detail: Critical for ensuring accuracy in medical documentation.

Empathy: Important for providing compassionate patient care.

Extras:

Training: Graphic Literacy Practice Assessment completion.

Professional Development: Career Development: Theory & Practice coursework.

Contact this candidate