Customer Service Operational Excellence

Chandana S

Chowdeshwari Nagar, Laggere, Bangalore - 560058

Mobile: +91-748**-***** Email: ***************@*****.*** Professional Summary

Dedicated and results-driven Senior Cash Supervisor with over 3 years of experience in cash operations, customer service, and team leadership within the retail industry (D-Mart / Avenue Supermart Ltd). Proven expertise in managing cash flow, minimizing discrepancies, resolving customer queries, and training and leading high-performing teams. Consistently recognized for operational excellence, customer satisfaction, and audit performance. Professional Experience

Senior Cash Supervisor

Avenue Supermart Ltd (D-Mart), Bangalore

November 2021 - Present

- Reduced cashier errors through continuous training on transaction processing and customer service techniques.

- Enforced strict cash drawer limits, minimizing risks of theft and loss while maintaining operational efficiency.

- Participated in recruitment and onboarding of new cashiers, ensuring strong team dynamics and performance.

- Maintained a secure cash environment by implementing robust access controls and monitoring security systems.

- Quickly and effectively resolved escalated customer concerns, ensuring customer satisfaction.

- Fostered a positive, collaborative work culture leading to higher staff retention rates.

- Developed and delivered training materials to strengthen cashier and team performance.

- Optimized work schedules to ensure efficient staffing during peak business hours.

- Streamlined cash management processes, resulting in improved efficiency and reduced operational costs.

Education

- Bachelor of Business Management (BBM) - JSS University, Mysore - 2018 (Aggregate: 58.16%)

- 2nd PUC - Vasavi Composite PU College, Kollegala - 2015 (Aggregate: 47%)

- SSLC - Government High School, Bagali (KSEEB) - 2013 (Aggregate: 69.12%) Skills

- Cash Handling & Reconciliation

- Team Leadership & Staff Training

- Customer Service Excellence

- Tally ERP 9 & Basic Computer Applications

- Problem Solving & Conflict Resolution

- Adaptability and Flexibility (cross-functional support, rotational shifts)

- Audit Compliance & Reporting

- Time Management & Organizational Skills

Achievements

- Best Officer of the Week & Month - For exceptional performance and discipline.

- Star of the Month - Recognized for customer service excellence and process efficiency.

- Best in Team Handling - For achieving top audit scores and effective team leadership.

- Best Cashier - For daily tally accuracy, register maintenance, and excellent customer handling.

- Successfully achieved top marks in internal audits including Process, FSSAI, and FSO audits. Languages Known

- Kannada

- English

- Tamil

- Telugu

Hobbies

- Singing and Dancing

- Watching TV

- Listening to Music

Declaration

I hereby declare that the above information is true to the best of my knowledge and belief. I am committed to contributing positively towards organizational success and goals.

(Chandana S)

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