General Manager Executive Housekeeper
Resume:
Stefanie A. Baumler
North Ridgeville Oh, 44039
***************@*****.***
Professional Profile
Dedicated, hard-working General Manager who started a career in the hospitality industry twenty years ago, proudly working through the ranks from a Housekeeper to an Executive Housekeeper, Dual AGM and in my most current role as a General Manager.
A motivated self-starter who has the ability to motivate others through action, manages multiple priorities as well performing great under pressure in a fast paced, rapidly changing environment.
Exceptional team player who listens, thrives on collaborating ideas from talented team members, and integrating their thoughts, ideas, and opinions into realistic action.
Solution-orientated achiever committed to success and accustomed to maintaining strong standards.
Proficient at payroll systems ensuring employees are paid timely. Responsible for all new hire paperwork and Onboarding as well as processing all I9s and E-Verify to ensure a candidate is properly added to the payroll system.
Acting HR with all Employee relation issues that arise, conducting full investigations and providing practical solutions
I am looking to grow with a reputable company that values hard work, professionalism and strong leadership skills.
Experience
10/2023-5/2025 General Manager Hilton Garden Inn Cleveland Airport Cleveland, OH
Responsible for running a Select-service Hotel of 168 rooms with all day-to-day operations with all outlets open and functioning for daily business.
Ensuring all payroll and new hire onboarding is completed for 50+ employees weekly.
Hire and train department heads, managers and hourly associates to the standard the brands have set in place.
Increasing ADR monthly goals to bring more revenue to the bottom line and beating budget set for the current year and PTD.
Have been able to cross train employees to ensure growth in the company as well as increase staff morale.
Acting HR for employee sensitive issues and determining investigations and outcomes related.
Led all QA Audits by focusing on consistent service, Guest Satisfaction and operational efficiency. Setting clear goals of Brand standards, regular property walks with staff members, good and bad feedback to staff at daily huddles
5/2022-10/2023 General Manager Crowne Plaza-IHG Middleburg Heights, OH
Responsible for running this Full-service Hotel of 238 rooms and having all day-to-day operations with all outlets open and functioning for daily business.
Hire and train department heads, managers and hourly associates to the standard the brands have set in place.
Ensuring all payroll and new hire onboarding is completed weekly for staff pay cycles.
Increasing ADR monthly goals to bring more revenue to the bottom line, seeing where rates can be adjusted and taking opportunities where we see fit.
Working on client relationships and filling the hotel with corporate and group travel.
9/2020-5/2022 General Manager Courtyard by Marriott Akron-Fairlawn, OH
Responsible for all day-to-day operations with all outlets open for daily business.
Successfully built connections from networking to grow staff shortages during pandemic.
Confident in Courtyard Brand standards issued by the Marriott Brand for 2022 QA Readiness.
Have been able to cross train employees to ensure growth in the company as well as increase staff morale.
Acting HR when sensitive topics arise.
Completing all payroll for all staff to ensure payment on bi-weekly pay cycles.
2/2018 – 9/2020 Dual AGM Courtyard /Towneplace Suites by Marriott Middleburg Heights, OH
Responsible for day-to-day operations in both hotels, including supervision of staff for 60+.
Successfully reduced staff turnover by 48% annually, maintaining staff retention throughout 2019.
Actively manage and provide on the job training and development for the staff to meet deadlines provided by Marriott, to give our guests the service and standards expected.
Significant interaction with guests in public areas increasing our GSS results by over 15% year to date.
This hotel is not currently using any temporary staffing, as they are not needed.
10/2016-2/2018 Executive Housekeeper Embassy Suites Beachwood, OH
Actively hired and built new team to ensure standards were being consistent.
Interviewing and hiring became essential to maintain what I was building for this hotel in terms of staffing.
Reduced turnover by 35% in 3 months, I learned this market and had to keep fighting for my goal.
Active team leader who believes in hard work and dedication to meet team and individual goals by taking scores up by 20% year to date.
3/2015-3/2016 Executive Housekeeper Embassy Suites Independence, OH
First introduction to the full-service hotel world as this was the largest hotel I have managed with 273 sleeping rooms.
Managed 50+ staff members in housekeeping day to day.
My accounts consistently kept under 10% forecast for our monthly budget and the check book as a whole.
Won quarterly awards for staying under budget in supplies and labor.
Put a quarterly deep clean program together to keep organized and gain points for BSA.
12/2011-3/2015 Executive Housekeeper Hilton Garden Inn Cleveland, Oh
Top 3 on Trip Advisor consistently year over year.
Increased SALT scores by 20% year over year.
Annually achieved an Outstanding on BSA as a hotel.
Took hotel through renovation from concept/construction phase to full operating capabilities during this time, working with many contractors, and our corporate office to get job completed.
Took this housekeeping team and turned it into a well-oiled machine. Moved staff around to make the team as beneficial to the hotel as I could. Many of the same people are still working there today.
I groomed a housekeeper who was interested in moving up. She put in the work and when I thought she was ready I moved her to a housekeeping supervisor, where she is still currently working today.
8/2003-5/2010 Executive Housekeeper Residence Inn Westlake, Oh
Hired here as a Room Attendant, I stayed in this role for 2 years.
Although this was the smallest hotel, I have ever worked at with 104 rooms, it was the most challenging. I struggled with this GEN-1 hotel being able to keep staff and figure out a good way to keep the staff organized.
I utilized house persons as a demand that I saw fit. They took pressure off housekeeping staff walking back and forth, as I incorporated a new checklist that would list times and tasks needed to fulfil the daily operations of the hotel.
Hotel morale increased by 40% as changes were being made and things ran smoother.
Turnover reduced by over 60% year to date, with no temp services needed to run the day.
Education
2010-211 Vanity School of Cosmetology Elyria, Oh
References available upon request
Contact this candidate