Rose Hernandez
Miami, FL *****
**********@*****.***
Work Experience
Receptionist
Grandview at Emerald Hills-Hollywood, FL
January 2023 to Present
• Greets guests and visitors, offering assistance when entering the building.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Directs visitors by maintaining employee and department directories.
• Light Typing, Basic Computer
Security Guard
Grandview at Emerald Hills-Hollywood, FL
September 2022 to Present
• Patrolling and securing the area.
• Monitoring and analysing CCTV camera footage.
• Guarding valuables in a secure area.
• Protecting the condominium assets relative to theft, assault, fire and other safety issues
• Responding to alarms and emergencies.
• Communicating any irregularities with management.
• Keeping an incident report record.
• Following procedures for various initiatives including fire prevention, traffic control and accident investigations
• Checking visitors in and out of the area.
• Escorting visitors around the property.
Dispatcher/Customer Service
A&C Transport-Miami, FL
April 2024 to November 2024
Dispatcher
• Taking customer calls and scheduling appointments
• Organizing office operations and procedures
• Coordinate Schedule and Assign Technician
• Client relations with occasional conflict resolution
• Day to day office responsibilities
Security Officer
Westmoreland Protection-Sunrise, FL
September 2020 to March 2021
Screen all visitors prior to entry into the building
• Assigned to Front Desk as needed
• Security patrols
• Access control
• Parking control
• Monitor parking security surveillance
• Performed other duties as needed
Security Officer
GPS Security-Miami, FL
January 2019 to January 2021
Screen all visitors prior to entry of the condominium
• Assigned to Front Desk as needed
• Security patrols
• Access control
• Parking control
• Monitor parking security surveillance
• Performed other duties as needed
Cashier/Customer Service
Sunrise Meat Market-Miami, FL
January 2010 to September 2017
• Accurately records purchases in point of sale system
• Reorders product merchandise on a weekly basis or as needed
• Ensure that products are stocked in the shelves
• Update & post daily menus
• Maintains the store clean, neat
• Assists in the different stations as necessary
• Following written and verbal directions
• Must be able to stock quickly and productively
• Use a box cutter
Education
High school diploma or GED
Miami Jackson Senior High School-Miami, FL
April 1990 to April 1994
Skills
• Customer service
• Front desk
• Communication skills
• Telecommunication
• Security
• Cash handling
• Organizational skills
• Driving
• Front Desk
• Surveillance
• Supervising experience
• Bilingual
• Computer Skills
• Clerical experience
• Office experience
• English
• Computer skills
• Loss Prevention
• Cash register
Certifications and Licenses
TWIC Card
Class G Security
Guard Card
Driver's License