Customer Service Talent Acquisition

Shante Moorer

Chicago, IL 312-***-**** ********@*****.***

LinkedIn: https://www.linkedin.com/in/shante-denise-moorer-aa15a3143/

Professional Summary

Resourceful and detail-oriented Payroll Solutions Specialist with 10+ years of experience in customer service, recruiting, and HR support. Demonstrated expertise in payroll processing, onboarding, timekeeping systems, and HRIS platforms such as ADP Workforce Now. Proven ability to streamline administrative workflows, maintain data accuracy, and deliver exceptional employee support across diverse organizational environments. Adept at balancing multiple priorities under tight deadlines while maintaining compliance and confidentiality.

Core Competencies

- Payroll Administration & Processing

- ADP Workforce Now, Kronos, Epic EMR/EHR

- Onboarding & New Hire Support

- Timekeeping & Attendance Tracking

- Customer Service Excellence

- Recruiting & Talent Acquisition

- Applicant Tracking Systems (Greenhouse, LinkedIn, Indeed)

- Benefits Coordination

- HR Support & Compliance

- Microsoft Office Suite Excel Outlook Teams

Professional Experience

Community Economic Development Association (CEDA) – Chicago, IL

Talent Acquisition Specialist (Contract)

Aug 2022 – Sep 2024

- Partnered with hiring managers to post requisitions, screen applicants, and schedule interviews via ADP Workforce Now

- Conducted candidate phone interviews and managed applicant tracking through Greenhouse ATS

- Assisted with onboarding tasks including background checks, orientation coordination, and system setup

- Supported various HR functions and enforced hiring best practices

- Initiated community networking with external agencies to source qualified talent

Bswift (Aetna/CVS Company) – Chicago, IL

Recruiting Coordinator (Contract)

Sep 2019 – Sep 2021

- Processed payroll and timesheets for contract associates while ensuring accuracy and timely submission

- Created offer letters, scheduled interviews, and conducted orientations for new hires

- Managed job postings across multiple platforms (LinkedIn, Indeed) and conducted sourcing campaigns

- Supported onboarding compliance through background checks and document collection

- Delivered internal training and maintained HR process documentation

Alpha Baking Company – Chicago, IL

Recruiter / Customer Service Representative

Dec 2016 – Jun 2019

- Led end-to-end recruitment for operations and administrative roles using job boards and internal systems

- Worked closely with department heads to place qualified candidates and improve retention

- In customer service role, processed high-volume inbound/outbound calls (75–100/day), handled billing, collections, and BOLs

- Maintained accurate customer data and supported logistics coordination

Northwestern Medicine – Chicago, IL

Patient Care Representative

Nov 2015 – Jul 2016

- Scheduled appointments and procedures in a high-volume call center

- Provided patients with excellent support and routed calls to appropriate departments

University of Chicago – Chicago, IL

Dietary Aide

Mar 2015 – Jul 2016

- Coordinated and delivered food orders to patients with accuracy and timeliness

Chicago Lighthouse – Chicago, IL

Patient Access Representative

Nov 2012 – Dec 2014

- Scheduled patient appointments and verified insurance using Kronos

- Acted as receptionist and managed over 75 calls daily for University of Chicago & Mile Square Clinic

Education

Associate of Science in Human Resources Administration (In Progress)

San Joaquin Valley College – Expected July 2026

Associate Degree – Medical Assistant

Everest College – Chicago, IL

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