Help Desk Customer Service
Resume:
Danyal Guerrieri
Marshall, VA 20115
Home# 540-***-****
Cell# 724-***-****
*************@*****.***
●OBJECTIVE:
To be a valuable asset to a company/corporation that desires and appreciates a professional attitude with attention to detail and confidence in her abilities. To work in an environment in which I can grow and excel while sharpening my skills to maximum efficiency.
SKILLS:
SOFTWARE
Microsoft Word
Outlook
Excel
Publisher
Access
Program Specific
Power Point
Remote Help Desk
Databases
CUSTOMER SERVICES/EXPERIENCES:
Financial Services
Retail Sales Experience
Cashier
Customer Service Desk
I am aware of deadlines and plan my schedule accordingly, but also very flexible when something urgent arises. I can be counted on to work with little supervision and direction as I catch on rather quickly. I also work well as a team player. I listen to others ideas and suggestions and throw out some of my own. I believe in going to superiors with answers or suggestions rather than problems.
EXPERIENCE
5/2024 - 5/2025
Northwest Federal Credit Union
Customer Services Representative II
I am able to complete transactions, open personal and business accounts. I can process credit cards, personal and auto loans. I am currently scheduled for mortgage account training in August.
8/2020 – 10/2023 PRIMIS BANK
PERSONAL BANKER II
Some of my responsibilities included cashing checks, making deposits, printing cashier’s checks while answering calls from customers.
It was also my responsibility to order or ship money to/from the Federal Reserve and keep a record of vault transactions to tellers and the ATM. I opened personal and business checking and savings accounts, CD’s and IRA’s. I was also tasked with entering information for wire transfers.
I also ran various daily, monthly and semi-annual administrative reports.
I get along well with customers and make them comfortable by providing information they need to make decisions with their money.
I pride myself in being thorough in my paperwork and always balancing at the end of the day. I don’t mind staying later if need be to get the job done. I also have my notary license and stamp.
01/2000 – 07//2020 HEAD START OF FAYETTE COUNTY
DATA OPERATOR
My responsibilities included entering, checking over, recording and filing of confidential information. I enter information in various agency databases and am responsible for running specific and detailed reports. Also, as part of my position, I troubleshoot hardware, software, and networking issues. I assist our clerks or other office associates with formatting or developing documents and forms. I'm thrilled when I get the opportunity to manipulate and/or link or merge several documents from different programs.
02/2008 – 07/2020 WALMART CASHIER, CUSTOMER SERVICE, MONEY
SERVICES, SELF CHECKOUT, BEER/WINE SHOP
My positions here are ever-changing. I started as a cashier 12 years ago. As in every job I have ever had, I do my best to learn all I can to become a more valuable asset. I have learned most front-end positions. I have no problem switching and covering any position or even multiple positions at once. I took the RAMP certification test with the Liquor Board to be available for our new Beer and Wine
EDUCATION :
LAUREL BUSINESS INSTITUTE
SPECIALIZED ASSOCIATES DEGREE IN EXECUTIVE SECRETARIAL MEDICAL/LEGAL
My courses included:
Accounting 1 and 2
Professional Office Practices
Typing 1,2, and 3
Shorthand 1 and 2
Legal and Medical Office Terminology and Transcription
Medical Office Billing (not coding)
Various Software Programs.
I graduated in September of 1999. I was also on the Dean's List
Personal Note: I am excited by the many opportunities this area has to offer. I am a dedicated employee hoping to find a position where I can fully utilize my education and training to make your business run with maximum efficiency. I have picked up alot of hardware and networking knowledge as part of my past positions. If interested, contact me and discover what an asset I can be to you.
Contact this candidate