Executive Assistant Data Entry

Dana Belmont

Fultondale, Alabama ***** • 205-***-****• ******@*****.***

Executive Assistant

Professional experience reflects over 18 years of experience providing high-level administrative and clerical support in a clinical setting

Detail-oriented, efficient, and organized professional with profound and broad expertise in every aspect of administrative support to healthcare professional as well as providing a pleasant, care-focused experience for patients and families. Background includes organizing filing systems, planning and coordinating special projects, handling multi-line phone systems, scheduling appointments, and implementing processes to organize the office, increase efficiency, and save expenses. Outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease.

Areas of expertise include…

Office Administration

Verbal & Written Communication

Project Management

Virtual Meeting Platforms

Time Management

Customer relationship management

Executive Support

Data Entry

Calendar Management

Travel Coordination

Corporate Event Planning/Marketing

Professional Experience

Cooper Green Mercy Health Services Authority Birmingham, AL

Clinical Executive Assistant 2023-Present

Worked with C-Level executives including the medical director, senior director of ambulatory services of the facility and small upper-level management team in healthcare facility. Performs many high-level clerical and administrative tasks, including managing information technology, making travel arrangements, scheduling meetings and creating presentations or proposals. Responded to phone requests by researching information and conducting some analysis. Assist with selected day to day management activities.

Completes standard administrative processes such as mail processing, filing, faxing, scanning, copying, collating and organizing as needed; may delegate or outsource these functions to others if resources are available. Takes independent action to meet critical business objectives. Sets and monitors own objectives and standards. Is known as a self-starter.

Creates and edits documents, spreadsheets, presentations and organizational charts; additionally, is able to develop complex documents, spreadsheets and presentations independently on behalf of the leader(s) supported as needed.

Independently plans, coordinates and supports meetings, travel and conferences.

University of Alabama at Birmingham Neurosurgery Department Birmingham, AL

Administrative Assistant 2020- 2023

Performs diverse administrative and some advanced secretarial duties often of a confidential and/or complex nature. Assist in the management of the department Faculty’s obligations as well as day-to-day management activities for four neurosurgeons.

Schedules appointments and maintains calendar for faculty members.

Arranges all travel preparations for assigned faculty and department staff as needed, scheduling airline reservations and hotel accommodations through the online system.

Maintains the most current information for assigned faculty pertaining to curriculum vitae, periodical publications, and biographical sketches utilizing common department share drive.

Coordinates the application and paperwork for the re credentialing process.

University of Alabama at Birmingham Neurosurgery Department Birmingham, AL

Clinic Coordinator of Neurosurgery 2016 to 2020

Oversee administrative staff and daily office operations of the clinic while ensuring compliance with regulatory and government agencies.

Coordinate scheduling appointments, answering phones, preparing forms and correspondence, creating manual and computer files, and performing basic bookkeeping duties.

Responsible for certain aspects of clinical and administrative patient services. Serves as patient advocate. Answers patient inquiries verbally or in writing. Resolves patient problems. Disseminates information relating to clinic operations. Maintains patient records. Responsible for the conduct of patient scheduling, reception and other front office operations.

Organizes and expedites the flow of work through the executive offices in a timely manner to assist in alleviating the executive workload. Participates in performance improvement activities to support department/entity goals.

University of Alabama at Birmingham Department of Medicine Birmingham, AL

Scheduling Coordinator/Access Center

Representative 2014 to 2016

Planned and orchestrated 11 Division overall service area schedules and activities and served as a patient liaison for scheduling services. Responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility.

Provided clerical and project management support to healthcare team while delivering the highest level of customer service.

Scheduling patient appointments, prioritizing patients’ health problems according to their urgency, educating/advising patients and making safe, effective decisions under the direction of the patient’s physician.

Responsible for accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service.

Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed. Assists with resolving EHR work queues that support scheduling. Generates reports and assists with department correspondence as directed.

Irwin Army Community Hospital Fort Riley, KS Advanced Medical Support Assistant 2010 to 2014

Delivered firsthand support to the ED staff in the facilitation of administrative operations of the unit in connection with the care and treatment given to patients.

Performed computerized data entry and a variety of clerical duties associated with determining eligibility, admitting and discharging patients in outpatient and inpatient care units.

Received and answered incoming and outgoing telephone and electronic messages, efficiently handled patient inquiries, and scheduled appointments.

Designed and implemented administrative programs to reduce redundancy, streamline processes, and improve daily operations.

Coordinates patient admissions to the Hospital from the Emergency Department.

Phelps Regional County Medical Center Rolla, MO

Emergency Room Unit Coordinator 2006 to 2010

Responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at the various entry points of the facility. Performs cashiering functions, ensuring that all hospital accounts are secure, through the collection of the required co-pay, deductibles and co-insurance. Employs effective communication skills, promoting excellent customer service in every interaction, and serves as a resource, trainer and mentor to other team members.

Obtains and records accurate demographic and insurance information on patients by interviewing patients, family members and physicians. Ensures that the correct insurance plan codes are utilized for the billing process.

Answers call lights and provides intervention, and/or communicate patient’s need to appropriate team member

Labels charts clearly with patient's name, physician's name and room number

Education

Associate of Science in Health Science, Medical Administrative Assistant

EVEREST COLLEGE, Colorado Springs, CO (2006)

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