Customer Service Emergency Medical
Resume:
APAITIA TALEVAKARUA DUABAUBAU
****************@*****.***
Canadeo Circle, Elk Grove 95757 CA
Over 10 years’ experience working in various business sectors such as manufacturing and financial institutions. I was generally involved in production operation for 7 years and 4 years working at the Collection department and 6 months working at landscaping and lawnmowing company. I do believe my decision making and communication skills will be an asset to your institution.
CORE SKILLS
Leadership
Communication
Decision making skill
Customer service
Time management
Problem solving abilities.
Quality controls
Conflict resolution
Organisational skills
Attention to details
EXPERIENCE
July/2024 (Employed Still) Fijian Angels Home Care LLC
Personal Care: assisting client with bathing, dressing and toileting
Mobility Assistance: helping clients move around their homes
Household management: helping with organization, food preparation, and maintenance
Emotional Support: providing companionship and listening ear to clients
August/2023 A1 Gardens (Landscaping & lawnmowing company)– Melbourne Australia
Maintaining the yards of private and corporate clients, mowing lawns, planting grass, applying pesticide and ensuring green spaces and gardens look beautiful.
Oct/2017 – May/2021 Kontiki Finance Ltd Fiji (Collection Officer)
Manage and review business debtor and take actions through contacting clients via call, text, and email reminding clients of their dues.
Negotiate payment plans to suit client’s financial situations and at the same time maintain communication with customers.
July/2015 – March/2016 Paradise Beverages Fiji Limited (Production Operator)
Operate and maintain brewery production machinery and equipment from brewing, filtration to testing according to established procedures
Monitor production machinery for proper operation and take corrective action to address any issues
Troubleshoot mechanical problems and make minor repairs as needed
Keep accurate records of production and quality control
Ensure consistent compliance with safety standards
June/2010 – April/2015 Pacific Cement Ltd – Fiji (GT – Asst Manager Production)
Overseeing production process and ensure the efficiency of operation to meet production target
Motivating, supporting, and providing guidance to production staff
Communicating regularly with upper management regarding problems and issues impacting production
Ensuring adequate scheduling of staff
Establishing a balance between increased productivity and reduced costs of manufacturing operations
Recruiting and conducting inductions for workers for the raw materials offloading operation from the port to the factory
Processing workers timecards making sure their time is correct, creating time summary before signed by General Manager for payment.
Check all invoices of contractors that provide service during operation making sure all items in the invoice are correct before sign by GM to be processed for payment.
EDUCATION
Bachelor of Science in Marine Science – University of the South Pacific 2010
Certificate in Exceptional Customer Service – TPAF 2010
Certificate of Signatory Approval – International Accredation of New Zealand 2012
Certificate of Internal Auditing for ISO 9001:2008 Quality Management System 2012
Referral: Mrs. Tava Setareki / Setareki Savu - Ph 724-***-****
Fijian Angels Home Care LLC Directors
2627 Benvenue Ave
Berkeley CA 94704
Mr Con Negrepontis – Ph +(614-***-***-***
A1 Gardens
Email – ***@*********.***.**
Contact this candidate