Billing Specialist Customer Satisfaction
Resume:
Samantha Donaldson
Oswego, IL *****
***********@*****.***
Work Experience
Residential and Commercial Cleaner
T&S Pro Cleaning-Oswego, IL
• Cleaning Specialist**
• Provided comprehensive cleaning services for both commercial and residential properties, ensuring high standards of cleanliness and customer satisfaction.
• Developed and implemented effective cleaning schedules tailored to client needs, resulting in improved client retention and referrals.
• Utilized various cleaning techniques and equipment to maintain safety and efficiency while adhering to health and safety regulations.
• Trained and supervised new cleaning staff, fostering a team-oriented environment and enhancing overall service quality.
• Managed inventory of cleaning supplies and equipment, optimizing usage and reducing costs by
[specific percentage or outcome].
•
Billing Specialist
VTM Enterprises-Aurora, IL
November 2015 to January 2018
• Billing Specialist**
• Managed the entire billing process, including invoicing, payment processing, and account reconciliation for [specific type of clients or industries].
• Ensured accuracy and compliance of billing procedures, reducing discrepancies and improving overall billing efficiency by [specific percentage or outcome].
• Collaborated with cross-functional teams to resolve billing issues and address client inquiries, enhancing customer satisfaction and retention.
• Analyzed billing data and generated reports for management, identifying trends and opportunities for process improvement.
• Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance and optimal billing practices.
reimbursements for medicaid
Centrad Healthcare-Downers Grove, IL
September 2015 to October 2015
• Medicaid Reimbursement Specialist**
• Processed and managed Medicaid reimbursement claims, ensuring compliance with federal and state regulations.
• Collaborated with healthcare providers to gather necessary documentation and resolve discrepancies.
• Analyzed billing data to identify trends and optimize reimbursement processes, improving efficiency by [specific percentage or outcome].
• Maintained detailed records and documentation to support audit requirements and facilitate timely payments.
• Provided training and support to staff on Medicaid policies and reimbursement procedures. Window Cleaner
Aurora Window Cleaning-Aurora, IL
March 2007 to January 2015
Window Cleaning
• Performed professional window cleaning services for residential and commercial properties, ensuring a streak-free finish and high customer satisfaction.
• Utilized a variety of tools and techniques, including squeegees, extension poles, and eco-friendly cleaning solutions, to achieve optimal results.
• Assessed the condition of windows and identified necessary repairs or maintenance, providing clients with recommendations to enhance the longevity of their windows.
• Established and maintained strong client relationships through effective communication and consistent quality of service, leading to repeat business and referrals.
• Adhered to safety protocols and standards while working at heights, ensuring a safe working environment for both clients and team members.
Education
High school diploma
West Aurora High School - Aurora, IL
August 1996 to May 2000
Skills
• Medical billing
• Organizational skills
• Customer service
• Residential Cleaning
• Process Improvement
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