Account Representative Team Members

RP Rosa Priester

Cocoa, Florida ***** 321-***-**** ********@******.***

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PROFESSIONAL

SUMMARY

Experienced patient account representative skilled in managing administrative tasks related to patient financial responsibilities. Proficient in maintaining accurate patient information and financial data, including diagnoses, treatments, payments, and health insurance coverage. Efficiently processes claims, addresses overdue accounts, and initiates collections when necessary. Adept at obtaining and inputting information into the Florida system while ensuring confidentiality and verifying eligibility based on income and assets. Proficient in gathering data, preparing reports, and maintaining records and files. Offers unwavering support to clients by actively listening and providing solace. WORK HISTORY ELIGIBILITY SUPERVISOR 02/2024 to 7/2025 Elevate PFS Rockledge, FL

Mentored new hires and junior staff members, sharing knowledge of best practices in eligibility supervision for their growth and success within the organization.

Reduced errors in eligibility decisions by regularly reviewing caseloads and providing feedback to staff members.

Improved efficiency of application processing by developing standardized workflows for staff to follow consistently.

Achieved consistent compliance with federal and state regulations through diligent monitoring of program requirements.

Increased team productivity by establishing clear performance expectations and providing regular coaching to improve performance. Trained staff on current eligibility requirements and policies. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Completed bi-weekly payroll for Number employees.

Kept high average of performance evaluations.

ELIGIBILITY TEAM LEAD 01/2020 to 02/2024

Meddata/Elevate PFS Rockledge, FL

Trained new team members by relaying information on company procedures and safety requirements.

Coached team members in techniques necessary to complete job tasks. Managed schedules, accepted time off requests and found coverage for short shifts.

Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

ELIGIBILITY ADVOCATE 02/2018 to 01/2020

APA LLC

Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Assisted with applications and collected required paperwork to help individuals register for supportive services.

Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members. Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.

Conducted pre-screening activities to determine eligibility for supportive services.

Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.

MEDICAID/WORKMAN COMPENSATION REP 04/2004 to 05/2014 Wuesthoff Hospital

Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Enhanced company reputation by providing exceptional customer service and support.

Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

Learned and followed all organizational policies and procedures to maintain safe and professional working environments. Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Helped meet changing demands by recommending improvements to business systems or procedures.

EDUCATION Secretarial and Word Processing

Business Training Institute

Alabama State University

High School Diploma

Cocoa High School

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