Customer Service Baton Rouge

Creneisha Myles

Baton Rouge, La. ***** 225-***-**** ************@*****.***

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Excellent Communications and Customer Service

Advanced Computer Skills: Microsoft Office Package Highly Organized and Efficient

Researching & Collecting Data

Phlebotomy Certification

Experience in leadership

Communication

Conflict resolution

Production monitoring

Training

Call Center Operations

Experience

TEAM LEAD 09/2012 - Current

La Department of Revenue - Baton Rouge, LA

Conducted research on different tax issues and remained up to date on tax law changes. Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.

Educated clients on complex tax issues by explaining details in understandable terms. Identified tax-related issues and addressed with management team, suggesting methods for improvement. Answered questions from taxpayers and assisted individuals with completing tax forms. Set up and monitored payment plans and processed payments. Discussed and explained various tax forms with taxpayers. CUSTOMER SERVICE REPRESENTATIVE/MONITOR 08/2016 - 11/2021 Thompson Consulting Services - Baton Rouge, LA.

Greet customers

Researching & Collecting Data

Assisted customers by providing facility, exit, and lost and found information Performed other related duties as assigned or requested Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems. TEACHER'S AIDE 12/2015 - 04/2017

Rhema Christian Center

Assist lead teachers in planning, designing and implementing curriculum Provide assistance in preparing lesson plans

Impact classroom instruction in accordance to lesson plans Supervisor and control students during class and when the lead teacher is not present Assist students with carrying out classroom activities Implement age appropriate activities and monitor safety throughout DATA ENTRY/BATCHING 02/2015 - 11/2016

La Department of Revenue - Baton Rouge, LA

Greet customers

Receives, sorts, and distributes mail

Collects and prepares for processing time and attendance sheets for department or office Performs routine filing of documents and maintains filing systems Copies and/or distributes correspondence, reports, and other documents Operate various office equipment (such as copy machine, calculator) Identified and corrected data entry errors to prevent duplication across systems. Proofread and edited documents to correct errors.

Verified confidential or private client information in adherence to state and federal laws. Reviewed, corrected or deleted data, verifying customer and account information. Remained focused for lengthy periods to accurately perform work with adequate speed. PERSONAL CARE ASSISTANT 03/2012 - 08/2015

Rest Care Home Care - Baton Rouge

Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent Meal preparation and feeding, when required

Record and report changes in the client's physical condition, behavior or appearance to supervisor or Case Coordinator Transporting clients to and from appointments

CASHIER 06/2007 - 08/2012

Church's Chicken - Baton Rouge, LA

Greeted customers and takes food orders

Provided information about menus

Looked for opportunity to up-sell products

Operated cash register and received payment from customer in cash or credit card Accurately counted and provided change to customers as required and followed policies and procedures Cleaned and stocked work area and customers area

Assisted with variety of kitchen related functions as needed Received inventory, moved and lifted food and beverage products and supplies Ensured proper food handling procedures are followed including wrapping, labeling, dating Stocking

Storing, rotating and checking temperature of products Cleaned and sanitized work station and equipment

Education and Training

Capitol High School - Baton Rouge, LA High School Diploma 06/2010

Additional Information

AWARDS, Outstanding Student Academic Honors Recommendations upon Request

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